I utilized great communication skills, both with my students and their parents, always ensuring parents were kept up to date on their child's progress. I used effective planning and organizational skills to plan my daily lessons and ensure every lesson flowed smoothly. I used creativity to spark student's interest and capture their attention and encourage participation at every lesson. I used wonderful customer service skills and made sure to greet every student and their parent with a positive attitude at their arrival of every lesson.
Viterbo University, Financial Aid Office
La Crosse, WI
May 2013 to August 2014
I performed administrative and office support duties as assigned by multiple supervisors in the financial aid office. My duties included filing all financial aid files, shredding confidential documents, packaging financial aid awards and ensuring delivery of those letters to the mail room, checking the mail, creating letter heads, and creating new files.
During my time working at Viterbo University, I went above and beyond, constantly fulfilling my daily duties.
I completed all tasks assigned by my supervisors and was able to also help the business office at Viterbo University with my extra time.
Skills Used I used exceptional initiative skills to always accomplish what I knew needed to done before the task was assigned to me.
Most of my time at this job was spent alone so I was able to incorporate great initiative.
I demonstrated outstanding organizational skills.
I personally hand filed every single paper file for every student at Viterbo University without one of them ever getting lost.
I incorporated outstanding time management and problem solving skills to complete every daily task and tackle any problems that arose while doing working.
Member Service Representative La Crosse YMCA La Crosse, WI October 2013 to January 2014 Responsibilities I assisted members with enrollments in various programs that the YMCA offers.
I was part of a team that worked effectively to help members.
I utilized great organizational skills, strong verbal and written skills, and sales experience to assist members of the YMCA.I guided tours of the facilities and provided information to potential members about the benefits of joining the YMCA.
I also worked as a budget analyst and administered the Opera Financial application to assist members with payments on their accounts.
I was always dressed in uniform, friendly, and had a wonderful time developing and maintaining relationships with staff, coworkers and members of the YMCA.
Accomplishments During my time at the working at the front desk of the YMCA, I can proudly say that I built long lasting relationships with many members at the YMCA.
As a member of the front desk staff, you must know the majority of information about the YMCA, as well as all of the programs and services offered by the YMCA.I accomplished learning about all of the programs and classes that the YMCA offered and when approached by a member searching for new classes, I was able to offer knowledgeable answers to all of their questions.
Skills Used I demonstrated the ability to multi-task during extremely busy working conditions.
I was able to answer the phone, use the computers, assist members at the front desk, and assist with an extremely positive, helpful, caring attitude.
I also demonstrated the use of wonderful customer service skill by promptly assisting members, knowledgeably answering their questions, guiding thorough tours of the facility, and offering all help that I could.
I used great organizational skills by always maintaining a clean work area and filing all paperwork.
I demonstrated outstanding computer skills by running the operating system of the YMCA to register members for various programs as needed.
Cashier Walmart Sparta, WI May 2011 to August 2011 Responsibilities My duties included receiving payment by cash, check, debit or credit card, or vouchers.
I issued receipts, refunds, or change due to customers.
I counted money in the change drawer at the beginning and ending of each shift ensuring that all amounts were correct as well as sufficient change in the drawer.
I greeted all customers and ensured I assisted in every way possible.
I maintained a clean and orderly checkout area.I identified prices of goods and tabulated bills using cash register.
I redeemed food stamps and coupons and resolved customer complaints.
Accomplishments I was able to positively impact all customers that I served.
I was knowledgeable about current sale prices and specials in order to better serve customers.
I tried to brighten the day of every customer that I encountered.
Skills Used I demonstrated exceptional customer service skills to serve customers in a friendly and quick manner.
I used mathematical skills to count cash drawers and always ensure that customers received correct cash back.
I demonstrated outstanding knowledge of the computer operating system by knowing all processes of the cash register.
I used problem solving skills to address customer complaints in the most appropriate manner.
01/2014 to Current
Vocal InstructorLa Crosse YMCA － La Crosse, WI
As a vocal instructor, I plan, organize, and present information and instruction which helps students learn subject matter and skills that will contribute to their educational and social development.
I have an instruction method which is compatible with the music teachers curriculum of the state.
I interact effectively with students, co-workers, and parents.
I adhere to established laws, policies, rules, and regulations of the YMCA, and follow a plan for professional development.
I held two recitals which my students performed in.
Bachelor's Degree: Vocal Performance/Vocal PedagogyViterbo University － La Crosse, WIVocal Performance/Vocal Pedagogy
administrative, great communication skills, creativity, customer service skills, delivery, filing, Financial, instruction, instructor, letters, mail, Office, organizational skills, packaging, policies, progress