Visitor Services Representative resume example with 9+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly qualified Visitor Services Representative with three years in fast-paced, unique customer service driven interactive museum environment. Personable and professional under pressure. Currently seeking to transition into a new field. 
  • MS Office Proficiency
  • Quick Learner
  • Highly Organized
  • Excellent at Multitasking
  • Strong communication skills
  • Strong Research Skills
  • Social Media Proficiency
  • Works well under pressure
  • Self-starter
  • Deadline-driven
Mary Baldwin College Staunton, VA Expected in 2010-2011 Bachelor of Arts : Political Science - GPA :
  • Transferred to Montgomery College (Rockville, MD) following a death in the family. Unfinished degree. 
  • Coursework in political science, international relations, and history. 
  • Member of the Student Senate, Literary Publication (Libations), & Vice President of the Caribbean Student Association. Planned events for each minor group. 
Richard Montgomery High School Rockville, MD Expected in 2010 High School Diploma : - GPA :
Work History
Caterpillar - Visitor Services Representative
Iowa City, IA, 08/2012 - Current
  • Greeted tours and individual patrons entering the museum to help facilitate their experience.
  • Helped run theaters, studio tours, and specialized theme based events in the museum. 
  • Assisted in checking in Newseum Press Pass™ members for specialized programs.
  • Described internal content, layouts and external geography to customers in person and via telephone.
  • Handled daily walkthroughs of my assigned floors and remained up to date on relevant new content, expected visitor traffic, as well as internal events. 
  • Communicated with multiple departments to resolve building service, technology based and security concerns that arose. 
Prince William County Government - Library Assistant
Manassas, VA, 07/2010 - 04/2011
  • Politely assisted customers in person and via telephone.
  • Answered calls addressing customer inquiries, solving problems and providing new inventory information.
  • Produced daily digital reports on inventory that was in circulation and out of circulation. 

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Resume Overview

School Attended

  • Mary Baldwin College
  • Richard Montgomery High School

Job Titles Held:

  • Visitor Services Representative
  • Library Assistant


  • Bachelor of Arts
  • High School Diploma

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