Visitor Services Representative resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Highly qualified Visitor Services RepresentativeĀ withĀ three years in fast-paced, unique customer service driven interactive museum environment. Personable and professional under pressure. Currently seeking to transition into a new field.Ā
Skills
MS Office Proficiency
Quick Learner
Highly Organized
Excellent at Multitasking
Strong communication skills
Strong Research Skills
Social Media Proficiency
Works well under pressure
Self-starter
Deadline-driven
Education
Mary Baldwin CollegeStaunton, VAExpected in 2010-2011 ā āBachelor of Arts:Political Science - GPA:
Transferred to Montgomery College (Rockville, MD) following a death in the family. Unfinished degree.Ā
Coursework in political science, international relations, and history.Ā
Member of the Student Senate, Literary Publication (Libations), & Vice President of the Caribbean Student Association. Planned events for each minor group.Ā
Richard Montgomery High SchoolRockville, MDExpected in 2010 ā āHigh School Diploma: - GPA:
Work History
Caterpillar - Visitor Services Representative Iowa City, IA, 08/2012 - Current
Greeted tours and individual patrons entering the museum to help facilitate their experience.
Helped run theaters, studio tours, and specialized theme based events in the museum.Ā
Assisted in checking in Newseum Press Passā¢ members for specialized programs.
Described internal content, layouts and external geography to customers in person and via telephone.
Handled daily walkthroughs of my assigned floors and remained up to date on relevant new content, expected visitor traffic, as well as internal events.Ā
Communicated with multiple departments to resolve building service, technology based and security concerns that arose.Ā
Prince William County Government - Library Assistant Manassas, VA, 07/2010 - 04/2011
Politely assisted customers in person and via telephone.
AnsweredĀ calls addressing customer inquiries, solving problems and providing new inventory information.
Produced daily digital reports on inventory that was in circulation and out of circulation.Ā
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