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Visitor Services Representative Resume Example

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VISITOR SERVICES REPRESENTATIVE
Professional Summary
Highly qualified Visitor Services Representative with three years in fast-paced, unique customer service driven interactive museum environment. Personable and professional under pressure. Currently seeking to transition into a new field. 
Skills
  • MS Office Proficiency
  • Quick Learner
  • Highly Organized
  • Excellent at Multitasking
  • Strong communication skills
  • Strong Research Skills
  • Social Media Proficiency
  • Works well under pressure
  • Self-starter
  • Deadline-driven
Work History
09/2012 to Current
Visitor Services RepresentativeNewseum – 555 Pennsylvania Avenue NW Washington, DC 20001
  • Greeted tours and individual patrons entering the museum to help facilitate their experience.
  • Helped run theaters, studio tours, and specialized theme based events in the museum. 
  • Assisted in checking in Newseum Press Pass™ members for specialized programs.
  • Described internal content, layouts and external geography to customers in person and via telephone.
  • Handled daily walkthroughs of my assigned floors and remained up to date on relevant new content, expected visitor traffic, as well as internal events. 
  • Communicated with multiple departments to resolve building service, technology based and security concerns that arose. 
08/2010 to 05/2011
Library AssistantMary Baldwin College Grafton Library – 109 E. Frederick St. Staunton, VA 24401
  • Politely assisted customers in person and via telephone.
  • Answered calls addressing customer inquiries, solving problems and providing new inventory information.
  • Produced daily digital reports on inventory that was in circulation and out of circulation. 
Education
2010-2011
Bachelor of Arts: Political Science
Mary Baldwin College - Staunton, VA
  • Transferred to Montgomery College (Rockville, MD) following a death in the family. Unfinished degree. 
  • Coursework in political science, international relations, and history. 
  • Member of the Student Senate, Literary Publication (Libations), & Vice President of the Caribbean Student Association. Planned events for each minor group. 
2010
High School Diploma:
Richard Montgomery High School - Rockville, MD
Volunteerism/Philanthropy

1. NAACP ACT-SO (National Association for the Advancement of Colored People - African American Cultural Technological Sociological Olympics of the Mind)

Mentor/Judge ~ September 2014 - April 2015 

I coached students applying for an academic scholarship program and helped facilitate the regional leg of the competition in Rockville, MD. 

2. Marylanders for Marriage Equality

Volunteer ~ July 2012 – November 2012

I canvassed the Montgomery County area regarding a referendum on gay marriage & participated in phone banking. 

2. Red Flag Campaign

Organizer/Fundraiser ~ March 2011- March 2011

I organized a domestic violence awareness campaign and subsequent fundraiser for the New Horizons shelter. 

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Resume Overview

Companies Worked For:

  • Newseum
  • Mary Baldwin College Grafton Library

School Attended

  • Mary Baldwin College
  • Richard Montgomery High School

Job Titles Held:

  • Visitor Services Representative
  • Library Assistant

Degrees

  • Bachelor of Arts : Political Science
    High School Diploma :

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