Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary


Motivated customer service representative with over twenty years retail experience in a fast-paced, team-based environment. Flexible and dependable and adept at working in diverse enviroments
  • Database management
  • Customer service-oriented
  • Flexible
  • Filing and data archiving
  • Employee training and development
  • Professional phone etiquette
  • Excellent communication
  • Multi-line phone proficiency
  • Social media knowledge
  • Human resource laws knowledge
  • Fast learner
  • Highly dependable
Work History
09/2008 to 04/2013 Visitor Services Representative Caterpillar | Maryland, NY,
  • Greeted and assisted visitors with information for local and state attractions, lodging, and other requested information.
  • Managed office supplies, vendors, organization and upkeep.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed monthly reports of visitor center statistics.
  • Oversaw inventory and office supply purchases.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Oversaw distribution of bureau publications throughout the state, with local partners, and bulk leads.
  • Oversaw obtaining and displaying publications from area and state attractions.
  • Coordinated research for conversion studies of leads into visitors semiannually.
  • Maintained database with current information for visitors, partners, and vendors.
02/2006 to 04/2010 Customer Service Manager Music And Arts | Plano, IL,
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Asked open-ended questions to assess customer needs.
  • Operated a POS system to itemize and complete an average of number customer purchases.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Served as the main liaison between customers, management and sales team.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Politely assisted customers in person and via telephone.
  • Ensured proper staffing of front end registers and customer service desks.
08/2004 to 01/2006 Cashier Mcdonald's | Boise, ID,
  • Completed all sales transactions, including purchases, refunds/exchanges, money transfers, and lottery sales.


Expected in Current Master of Arts | Human Resource Management/Leadership & Management Webster University, Fort Leonard Wood, MO GPA:
  • Coursework in Business Administration, Communications and Accounting
  • Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment
Expected in 1993 Bachelor of Science | Elementary Education (N-6) State University of New York - College at Old Westbury, Old Westbury, NY GPA:

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School Attended

  • Webster University
  • State University of New York - College at Old Westbury

Job Titles Held:

  • Visitor Services Representative
  • Customer Service Manager
  • Cashier


  • Master of Arts
  • Bachelor of Science

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