Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
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Motivated customer service representative with over twenty years retail experience in a fast-paced, team-based environment. Flexible and dependable and adept at working in diverse enviroments
Skills
Database management
Customer service-oriented
Flexible
Filing and data archiving
Employee training and development
Professional phone etiquette
Excellent communication
Multi-line phone proficiency
Social media knowledge
Human resource laws knowledge
Fast learner
Highly dependable
Work History
09/2008 to 04/2013Visitor Services RepresentativeCaterpillar | Maryland, NY,
Greeted and assisted visitors with information for local and state attractions, lodging, and other requested information.
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Created detailed monthly reports of visitor center statistics.
Oversaw inventory and office supply purchases.
Liaised with vendors to order and maintain inventory of office supplies.
Oversaw distribution of bureau publications throughout the state, with local partners, and bulk leads.
Oversaw obtaining and displaying publications from area and state attractions.
Coordinated research for conversion studies of leads into visitors semiannually.
Maintained database with current information for visitors, partners, and vendors.
02/2006 to 04/2010Customer Service ManagerMusic And Arts | Plano, IL,
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Communicated all store initiatives and promotions to customers to generate return business.
Replenished supplies, bags and other materials at each cash wrap.
Asked open-ended questions to assess customer needs.
Operated a POS system to itemize and complete an average of number customer purchases.
Routinely answered customer questions regarding merchandise and pricing.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Served as the main liaison between customers, management and sales team.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Politely assisted customers in person and via telephone.
Ensured proper staffing of front end registers and customer service desks.
08/2004 to 01/2006CashierMcdonald's | Boise, ID,
Completed all sales transactions, including purchases, refunds/exchanges, money transfers, and lottery sales.
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Education
Expected in CurrentMaster of Arts | Human Resource Management/Leadership & ManagementWebster University, Fort Leonard Wood, MOGPA:
Coursework in Business Administration, Communications and Accounting
Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment
Expected in 1993Bachelor of Science | Elementary Education (N-6)State University of New York - College at Old Westbury, Old Westbury, NYGPA:
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School Attended
Webster University
State University of New York - College at Old Westbury
