Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.

  • Order and Refund Processing
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Multi-Line Phone Systems
  • Computer Proficiency
  • Merchandise Orders and Exchanges
  • Excellent Attention to Detail
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Cash Handling
  • Computer proficiency
  • First Aid/CPR
  • Organization and Time management
Work History
04/2021 to 08/2021 Virtual Retail Sales Representative Raymour & Flanigan Furniture | Marlton, NJ,
  • Completed comprehensive training on proper navigation of online service platforms to effectively address client needs ranging from product assistance to billing inquiries.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Quoted prices, credit terms and other bid specifications.
  • Informed customers of promotions to increase sales productivity and volume.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Exceptional computer skills
  • Contributed to team objectives in fast-paced environment.
05/2020 to 04/2021 SALES ASSOCIATE Bright Horizons | Des Moines, IA,
  • Provided first-rate service to all customers and potential customers.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Helped resolve client problems quickly with superior customer service.
  • Assisted call-in customers with questions and orders.
  • Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Upsold warranties and maintenance plans to customers purchasing merchandise.
  • Input credit and debit card payments in POS system to complete purchases.
  • Processed product returns and assisted customers with other selections.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Responded to in-person and telephone requests for information about company offerings.
06/2017 to 03/2020 Child Care Teacher Post Acute Medical | Richardson, TX,
  • Communicated with parents regarding child's behavior, daily activities and concerns.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Worked with supervisors to facilitate snacks, arts and crafts and naptime.
  • Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
  • Set up playroom and childcare areas for safety and cleanliness.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Promoted good behavior with positive reinforcement methods.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Complied with strict safety and organizational regulations, policies and procedures.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Encouraged child involvement in classroom experiences and group interaction.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Arrived at assigned areas on time, prepared and ready to work.
  • Offered top-notch care to 4 children at once, ranging in age from infant to 1..
12/2012 to 09/2017 Certified Nursing Assistant Life Care Center Of Coeur D Aene | City, STATE,
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure and heart rate.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
  • Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
  • Maintained complete confidentiality with patient information to provide professional, secure medical services.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Assisted with patient transfer and ambulation.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented all care actions by completing records and logs in medical software system.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Delivered compassionate care and clear communication in handling issues of death and dying.
  • Accompanied client to medical appointments.
  • Used wheelchairs equipment to assist with patient ambulation in room, hallways and bathroom.
  • Adhered to all resident lifting and safe lifting instructions and rules.
  • Employed mobility devices to lift patients from chairs to beds, following all safety procedures to avoid injuries.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
Expected in | CNA Training And Associate of Science Classes North Idaho College, Coeur D'alene, ID GPA:
  • Completed Certified Nursing Assistant Program and received my CNA Certificate
  • Maintained a 3.00 GPA
  • Took classes associated with the medical field.
Expected in 06/2010 High School Diploma | Coeur D'alene High School, Coeur D'alene, ID GPA:
  • Maintained a 3.25 GPA all 4 years of school
  • Took all required classes and electives needed for college
  • Did dual enrollment program in my senior year of school

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School Attended

  • North Idaho College
  • Coeur D'alene High School

Job Titles Held:

  • Virtual Retail Sales Representative
  • Child Care Teacher
  • Certified Nursing Assistant


  • High School Diploma

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