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Virtual Receptionist Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

I am known as a well rounded person who always meet/exceed goals as well as tend to put my best foot forward while working and give it my all. Throughout my career, I have maintained one of the highest performance standard within a diverse range of colleagues. While working in customer service, I have mastered the art of communication, drive, organizational skills, diversity, Spanish, and American Sign Language. While working in high volume businesses, I have adapted to be driven furthermore by fast pace environments. Usually, I set my own career goals to not only prove to my employer, but to myself that I am doing the best and will stop at nothing to be the best. “Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit.” - Conrad Hilton

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Results-oriented
  • Spanish
  • American Sign Language
  • Self-directed
  • Results-oriented
  • Strong interpersonal skills
  • Patient charting
Education
University of Southern Mississippi - Online Hattiesburg, MS Expected in 2017 : Business Administration - GPA :

Office Administration coursework

Coursework in Human Resource Management and Business Administration

Coursework in Administrative Technology

Hinds Community College Pearl, MS Expected in Present : - GPA :
Career Development Center Hattiesburg, MS Expected in 2012 Certificate of Completion : Communications - GPA :
Murrah High School Hattiesburg, MS Expected in 2012 High School Diploma : - GPA :
Accomplishments

Coordinated all department functions for team of 8


Promoted to Spanish Translator after 2 months of employment.+ 10 employees.

Experience
Patlive - Virtual Receptionist
Ks, KS, 05/2015 - 2016
  • Currently while working at Protel, my position is a virtual receptionist / English/Spanish interpreter. I am to assist patients over the phone with making their appointments, transferring calls to clinics that are spread out between Mississippi, Alabama, and Louisiana. Everyday it is my duty to assist the English and Spanish speaking patients as accurately and fluently as possible. Sending emails to the doctors an nurse practitioners regarding medications, appointments, and medical referrals while keeping everything confidential and living out the HIPPA policy.
Lumeris - Customer Service Associate
Lakewood, NJ, 2015 - 2015
  • Currently, working at Xerox I am working for CVS Caremark’s Minute Clinic. As an employee, my main responsibilities are to give new and existing patients information regarding the clinics near them, introducing some of the patients to the HIPPA policy, and relaying patient concern forms (PCF’s) as well as page outs to their particular nurse practitioners. Those documents could be for a numerous of reasons such as an allergic reaction to a particular medication to general questions. . All patient conversations and needs are kept confidential under our policies to prevent security breeches. Unfortunately, my time at Xerox ended shortly due to a lay off.
Api Group Corporation - Receptionist
Tempe, AZ, 01/2014 - 09/2014
  • While working for Americas Best Contacts and Eyeglasses my responsibilities were to assist new and existing patients with being seen by the optometrist. Gathering their personal charts, preparing and prescreening them to be seen, as well as to enroll them in other offers that we were promoting. I used computer skills, faxing, filing, handling multiple transactions, and using a multi-lined phone. The reason to my departure from America's Best was because I relocated back to Jackson, Mississippi.
  • _________________________
Charter Spectrum - Administrative Assistant
Zanesville, OH, 04/2010 - 07/2012
  • Collect, count, and disburse money, do basic bookkeeping and complete banking transactions. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. Answer telephones, direct calls and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Complete and mail bills, contracts, policies, invoices, or checks. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Unfortunately, the reason why I am no longer with Genesis is due to the company closing.
Skills

An Organized approach

Time Management Skills

Great communication skills

The ability to work well as part of a team

Computer Literacy

Numeracy Skills

Accuracy and attention to detail

References

PROTEL

Diana Jimenez

601-939-0990

Genesis Early Childhood Development

Jacqueline Mathis

601-519-3558

Department of Human Services of Mississippi

Ingrid Cloy

601-720-9795

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • University of Southern Mississippi - Online
  • Hinds Community College
  • Career Development Center
  • Murrah High School
Job Titles Held:
  • Virtual Receptionist
  • Customer Service Associate
  • Receptionist
  • Administrative Assistant
Degrees
  • Certificate of Completion
  • High School Diploma

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