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virtual licensed property casualty insurance resume example with 4 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Exceptional leader talented at team building and and encouragement. Technically-savvy with outstanding relationship building, training and presentation skills. Proactive producing high-quality , work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach. Accomplished supervisor with experience managing and motivating professionals to achieve and surpass company targets. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Equips employees to meet goals by building collaborative and skill-based culture.

Skills
  • Customer service-focused
  • Complex problem solving
  • Analytical and critical thinker
  • Skilled multi-tasker
  • Attention to detail
  • Filing and data archiving
  • Strong verbal communication
  • Relationship building
  • Time management
  • Proactive team player
  • Results-oriented
  • Adaptable
  • Customer service expert
  • Fast learner
  • Types 40-50WPM
  • Business correspondence
  • Self-motivated
  • Negotiation skills
  • Emerging coverage
  • Driven
  • Strategic Planning
  • Problem resolution
  • Team management
  • Project organization
  • Relationship development
Education
Lamar State College Port Arthur, Arthur, TX Expected in 2002 GED : - GPA : general education/ still persuing: general
Lone Star College Tomball, TX Expected in 2019 : - GPA :
Christian Leaders Institute Spring Lake, MI Expected in 2020 Bachelor of Arts : Administration, teaching/biblical studies - GPA :
Work History
Ametek, Inc. - Virtual Licensed Property Casualty Insurance
Clawson, MI, 09/2017 - Current
  • Reviewed, classified, coded and rated applications.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Finalized sales and collected necessary deposits.
  • Collected all premiums on or before effective date of coverage.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Calculated quotes and educated potential clients on insurance options.
  • Evaluated the accuracy and quality of data entered into the agency management system.
  • Followed up with customers on unresolved issues.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Conducted annual reviews of existing policies to update information.
  • Implemented improvements in manual and electronic billing procedures.
Arise Virtual Solutions Inc. - Work Home Customer Service Agent
City, STATE, 04/2017 - Current
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Built long-term customer relationships and advised customers on purchases and promotions.
Conduent - Virtual Technical Support Specialist
City, STATE, 06/2017 - 07/2017
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Created cases and claims for damaged, lost or displaced packages.
  • Resolved problems with malfunctioning products.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Conducted research to address customer concerns.
U.s Department Of Commerce - Supervisor
City, STATE, 03/2019 - 10/2020
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Oversaw and optimized work of 10-20 as a supervisor while performing high-quality enumeration .
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Enhanced training material to strengthen employee knowledge,retention and make a smoother coherent work flow.
  • Performed routine evaluations and reviews for 20 employees.
  • Worked with management team to implement proper division of responsibilities.
  • Handled employee/ enumeration complaints, resolved issues and adjusted policies to meet changing needs.
  • Provided group training to 2100 employees to encourage professional growth as well as meet short- and long-term goals.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Gathered and organized supplementary material to support structured lessons.
  • Tracked attendance and progress against goals for each participant.
  • Monitored participant workflow and behaviors throughout training process.

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Resume Overview

School Attended

  • Lamar State College
  • Lone Star College
  • Christian Leaders Institute

Job Titles Held:

  • Virtual Licensed Property Casualty Insurance
  • Work Home Customer Service Agent
  • Virtual Technical Support Specialist
  • Supervisor

Degrees

  • GED
  • Bachelor of Arts

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