Exceptional leader talented at team building and and encouragement. Technically-savvy with outstanding relationship building, training and presentation skills. Proactive producing high-quality , work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach. Accomplished supervisor with experience managing and motivating professionals to achieve and surpass company targets. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Equips employees to meet goals by building collaborative and skill-based culture.
Skills
Customer service-focused
Complex problem solving
Analytical and critical thinker
Skilled multi-tasker
Attention to detail
Filing and data archiving
Strong verbal communication
Relationship building
Time management
Proactive team player
Results-oriented
Adaptable
Customer service expert
Fast learner
Types 40-50WPM
Business correspondence
Self-motivated
Negotiation skills
Emerging coverage
Driven
Strategic Planning
Problem resolution
Team management
Project organization
Relationship development
Work History
09/2017 to Current
Virtual Licensed Property Casualty Insurance Ametek, Inc. – Clawson, MI,
Reviewed, classified, coded and rated applications.
Evaluated leads obtained through direct referrals, lead databases and cold calling.
Finalized sales and collected necessary deposits.
Collected all premiums on or before effective date of coverage.
Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Calculated quotes and educated potential clients on insurance options.
Evaluated the accuracy and quality of data entered into the agency management system.
Followed up with customers on unresolved issues.
Reported policy changes and company conditions affecting customer satisfaction.
Conducted annual reviews of existing policies to update information.
Implemented improvements in manual and electronic billing procedures.
04/2017 to Current
Work Home Customer Service AgentArise Virtual Solutions Inc. – City, STATE,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Built long-term customer relationships and advised customers on purchases and promotions.
06/2017 to 07/2017
Virtual Technical Support SpecialistConduent – City, STATE,
Managed call flow and responded to technical support needs of customers.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Identified and solved technical issues with a variety of diagnostic tools.
Created cases and claims for damaged, lost or displaced packages.
Resolved problems with malfunctioning products.
Followed up with clients to ensure optimal customer satisfaction.
Conducted research to address customer concerns.
03/2019 to 10/2020
SupervisorU.s Department Of Commerce – City, STATE,
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Oversaw and optimized work of 10-20as a supervisor while performing high-quality enumeration .
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Enhanced training material to strengthen employee knowledge,retention and make a smoother coherent work flow.
Performed routine evaluations and reviews for 20 employees.
Worked with management team to implement proper division of responsibilities.
Handled employee/ enumeration complaints, resolved issues and adjusted policies to meet changing needs.
Provided group training to 2100 employees to encourage professional growth as well as meet short- and long-term goals.
Eliminated process gaps by implementing new methods of standardized training.
Gathered and organized supplementary material to support structured lessons.
Tracked attendance and progress against goals for each participant.
Monitored participant workflow and behaviors throughout training process.
Education
Expected in 2002
GED: Lamar State College - Port Arthur, Arthur, TX GPA: general education/ still persuing: general
Expected in 2019
: Lone Star College - Tomball, TX GPA:
Expected in 2020
Bachelor of Arts: Administration, teaching/biblical studies Christian Leaders Institute - Spring Lake, MI GPA:
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