, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Scheduling and Calendaring for Founders/COO/Directors.
Event logistics for Founders/COO/Directors.
Heavy travel Arrangements - Domestic, International, business & personal flights and railways. Also, arranging hotels, Airbnb, hostels, car rentals, Uber, Lyft, limo.
All Hands Meeting (semiannual) Responsible for planning every aspect of meeting logistics to include negotiating hotel contract, room block, meeting space, audio/visual/internet requirements, meals, airfare, transportation, budgeting, gifts/swag, accommodating special needs for the entire company.
Meeting Notes - Extensive note taking during client meetings and external customer meetings, including maintaining video conferencing for such meetings.
Tackle and address top-level, high-priority issues with professional administrative discretion.
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Purchasing / Business & Personal - Purchase client gifts, office supplies, business cards
Hiring/Paylocity - Responsible for monitoring Paylocity with new candidates, reviewing resumes for open positions, flagging candidates for interviews, contacting candidates, scheduling interviews, moving candidates through the hiring process, closing job postings, scheduling first week meetings, attending hiring meetings.
Track expenses to meet company budget requirements.
Open, read and reply to emails, letters and correspondence on behalf of executives.
Follow proper accounting and bookkeeping procedures to support audits.
Screen phone calls for executives to instantly identify priority clients and filter out spam calls.
Work with external clients and board members to verify agendas and distributed support materials in advance for successful sessions.
Obtain signatures for financial documents and internal and external invoices.
Revise and maintain a master conference calendar to coordinate meetings across multiple time zones.
Participate in frequent communication with other administrative team members, human resources and fiClaire departments on special projects and events.
Team Lead - Conduct 1:1s with team members (5), facilitate monthly team meetings, go to person for team members to ask questions.
Provide accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
Handled customer needs and concerns, as appropriate
Answered phones, provide customer service, and maintain phone message documentation
Managed Work-in-Progress (WIP) Board
Verified all appropriate forms are sent to the loss site
Made sure job files are accurate and contain all required and pre-existing documentation, resulting in job data completed accurately and electronically transferred to COI
Performed all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs
Created preliminary estimates and job file backup
Perform general office duties, such as drafting correspondence, filing, and creating reports
Ensure work is scheduled and crews are utilized efficiently, resulting in balanced job scheduling
Coordinated timely flow of scheduling, job updates, and payment to/from subcontractors
Processes customer payments; prepare and record deposits.
07/2012 to 06/2013Lead Administrative AssistantCYSS | City, STATE,
Utilizes an electronic cash register system and calculator to compute and record individual transactions for customers and to enter data into predefined categories for regulatory signed statistical reports and tracking of income data as it pertains to the CYS program as required
Inputs data into CYMS as required
Government credit card holder; ordered, received, consolidated, reported all supplies for building
Provides administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls, and travel orders for CYS personnel
Ensured that CYMS data was accurately collected according to established guidelines and helped other facilities to correct errors; helping to ensure daily submission of facility business reports including DAR II Reports (financial reports)
Using office automation equipment and word processing software, prepares a variety of correspondence, memorandums, briefings and Daily Activity and other reports required for day-to-day operation
Refers to agency regulations, flip charts, dictionaries, and other typical office reference materials to ensure proper format, grammatical accuracy, and correct spelling
Maintains records, files, statistical data, and suspense system
Initiates Civilian Personnel actions and helps track background clearance checks
Assists in maintaining leave records, and time and attendance records
Prepares invoices, supply and equipment requests
Uses E-Mail to send and retrieve messages
Understands and articulates policies relating to patron fees, waiting lists and program events
Coordinates vacancies and reservations for the hourly care program as required
Works cooperatively with Resource and Referral to track program vacancies and occupancy rates as required.
04/2010 to 06/2012CYMS Tech/Administrative AssistantCYSS | City, STATE,
Utilized Child and Youth Management System (CYMS) to oversee the collection, accurate
accounting and reporting of funds
Served as a subject matter expert in CYMS (Child Youth and Management System) by
troubleshooting, gathering and submitting statistical data for reporting to proposed IAW higher
headquarters and statutory requirements
Ensured that CYMS data was accurately collected according to established guidelines and helped
other facilities to correct errors; helping to ensure daily submission of facility business reports
including DAR II Reports
Coordinated training and helped establish uniform policy with other clerical positions throughout
organization; worked closely with management and Functional Technology Specialists
Assisted in the preparation of the annual CYS Fee Review Report and database preparation for
updated fees
Acted as Administrative Assistant as needed at Parent Central Services, Child Development
Center, School Age Center, Family Child Care and School Liaison
Utilized an electronic cash register system and calculator to compute and record individual
transactions for customers and to enter data into predefined categories for regulatory signed
statistical reports and tracking of income data as it pertains to the CYS program as required
Inputted data into CYMS as required
Understood and articulated policies relating to patron fees, waiting lists and program events
Coordinated vacancies and reservations for the hourly care program as required
Provided administrative support including the use of Microsoft Office, mail preparation, copying,
distribution, telephone calls, and travel orders for CYS personnel.
06/2006 to 08/2009Tech Support Analyst/Administrative AssistantServpro Industries | City, STATE,
Provided daily technical Production support to Servpro Corporate users and Servpro Franchise
users
Provided mainteClaire, enhancements, and implementation for Servpro applications including, but
not limited to, Servpro Office Automation, Visitation, FFA
Installed, configured, maintained, and enhanced PC/Desktop workstations, software, and
peripherals for Servpro corporate users
Utilized EIS to manage and maintain record of all support calls and responses
Coordinated as required with Technical Support personnel at MyServiceDepot in Columbus, Ohio for
ManagER issues relating to Servpro Office Automation, Access, or other components
Demonstrated expertise by providing sound, creative Technical approaches and a thorough knowledge
of Microsoft applications
Developed and executed test case scenarios to help ensure quality products are released.
06/2002 to 06/2006Data Analyst/Business Project AnalystCIGNA Government Services | City, STATE,
Manipulated queries using Access SQL statements for overpayment audits, to analyze reactive
and proactive Medicare data
Performed ~100 preliminary complaint reviews and data entry weekly with a quality accuracy of
99%
Liaison between law enforcement, CMS, other carriers, governmental agencies and CIGNA's IT
Systems staff in order to complete ~100 Medicare information requests within specified time frames
yearly
Administered complaints from external Office of Inspector General and Harkin Grantee
(Complaint Tracking System) database
Provided bi-monthly training to external department trainees on Fraud and Abuse.
Education and Training
Expected in 06/1990High School Diploma | Gallatin Senior High School, Gallatin, TNGPA:
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