LiveCareer-Resume

virtual executive assistant resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Education
Expected in 05/2022 to to Master of Science in Social Administration | Case Western Reserve University, Cleveland, OH , GPA:
Expected in 2016 to to Bachelor of Social Work | Mount Vernon Nazarene University, Mount Vernon, OH GPA:
Expected in 2010 to to Associate of Applied Science | Mental Health And Addiction Columbus Community College, Columbus, OH, GPA:
Lincense

Licensed Chemical Dependency Counselor III

Ohio License Number LCDCIII.161503 | 2010–2023

SKILLS AT A GLANCE
  • Licensed Chemical Dependency Counselor (Ohio)
  • Therapeutic Expertise: CBT, DBT, MI, TIC, SFT
  • Individual Therapy
  • Group Facilitation (psycho-educational and processing)
  • Individualized Treatment Planning
  • Diagnostic Biopsychosocial Assessments
  • DSM-V and ICD - 9 & 10 Diagnoses
  • Crisis Intervention
  • Case Management, Community Resources, & Education Specialist
  • Advocacy Specialist
  • Clinical Documentation & Record Keeping
  • Supervision & Leadership of Junior Staff & Interns
  • Training & Development
  • Presented State Certified Continuing Education Units (CEUs) Training for Social Workers and Counselors
  • Executive Scheduling and Calendar Management
  • Grant Research, Grant Writing, & Contract Compliance
  • Policies and Procedures: Implementation, Development, Compliance, & Enforcement
  • Programming Quality Assurance: Peer Audit
  • Quantitative and Qualitative Data Research, Data Analysis, & Result Reporting
  • Computers and Technology (Remote Desktop, Microsoft Office Suite, Google Workspace, Zoom, Telehealth, Skype, Duo, Prezi, Canva, Airtable, Trello)
  • Social Media Development (Canva, Prezi,)
PROFESSIONAL SUMMARY

Multifaceted professional that is skilled in executive management, program coordination, and program development.

Experience
07/2021 to Current Virtual Executive Assistant Elevate Virtual Assistant Services | Boise, ID,
  • Communicated with customers, vendors, staff, and management for client success; furthermore, address issues quickly and effectively via phone, chat, text, shared documents, and email.
  • Facilitated calendar management and communication between team members and customers regarding daily activities, project tasks, and deadlines.
  • Managed weekly payroll duties and submitted data to payroll manager by reporting miscellaneous incomes, deductions and adjustments to prepare payroll cycles.
  • Processed invoices, payroll, bill payments and receipts to track finances, resulting in accurate financial records.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Reviewed, investigated and reconciled errors and inconsistencies in financial entries, documents, and reports.
  • Conducted research and collected information and analyzed data to prepare reports and documents.
  • Tackled and addressed high-priority issues with professional administrative discretion.
  • Coordinated travel and created travel itineraries and made adjustments to meet client specifications.
  • Provided top quality control to eliminate downtime and maximize revenue.
  • Communicated updates and requirements between internal team members and clients to keep parties informed of project progress.
  • Arranged charts, reports and other materials for project meetings.
  • Kept project progress aligned with client timelines and quality requirements through close attention to short- and long-term needs.
  • Facilitated communication between team members regarding project tasks and deadlines.
  • Used [Type of Technology] to arrange meetings for [Job Title] and [Job Title] to discuss project scope.
  • Set up, operated and performed preventative maintenance on office equipment.
  • Facilitated virtual meetings to help participants focus on content and offer technical support.
  • Handled data entry tasks to help client spend more time on executive commitments.
  • Managed social media accounts to create content and respond to comments and messages, improving online business presence.
  • Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records.
  • Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Wrote and uploaded quality posts for client's various social media pages, improving overall traffic.
  • Assisted with planning, organizing and coordinating company events.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Created and maintained internal job descriptions and postings to accurately reflect roles.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Conducted candidate interviews to gain additional insight into professional background and skill set.
  • Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
  • Updated internal databases with new employee information, contact details and employment forms.
  • Designed and distributed internal employee communications via web and print.
  • Developed and maintained training materials and benefits packets for new hires.
  • Assisted recruiting department by verifying references checks for prompt onboarding.
  • Reviewed employment applications and job orders to match applicants with job requirements.
09/2009 to 07/2021 Program Coordinator, Counselor, and Intern House Of Hope | City, STATE,
  • Conducted research, planning, and production of program evaluation, assessment, and annual reports.
  • Explained program offerings and requirements to stakeholders and answered related questions.
  • Participated in Continuous Quality Improvement (CQI) meetings and engaged in peer, program, standards review process to evaluate program and staff performance
  • Assisted in Development of marketing tools for stakeholders and co-collaborated for social media
  • Collaborated with community leaders and public agencies to promote programs within community.
  • Maintained and created program records, reports and proposals with job-related software.
  • Supervised Chemical Dependency Counselor Assistant's (CDCAs) and student interns by planning and documenting weekly professional growth meetings per state and university guidelines.
  • Completed documentation and non-agency communication with discretion per the 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA) guidelines.
  • Participated in preparation for surveys and inspections conducted by CARF, the State, other agency site visits as dictated by the state laws or regulations.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Scheduled and developed program activities in accordance with program needs.
  • Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.
  • Documented meetings, interventions and contacts with clients to optimize care.
  • Explained program offerings and requirements to participants and answered related questions.
  • Developed brochures, newsletters and flyers to create promotional literature for program.
  • Facilitated therapeutic groups that addressed treatment issues and reinforced patient's treatment plan.
  • Identified clinical or case management needs to promote quality of care.
  • Assisted in managing trade show booths to encourage new clients and new orders.
  • Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to programs.
  • Performed administrative tasks to streamline organizational productivity.
  • Maintained positive and professional working relationship with peers, management and support resources.
  • Prepared periodic reports, financial statements and records on program activities, progress and status for management.
  • Inspected building each day for hazards and safety issues and had issues addressed immediately by maintenance personnel.
  • Spoke to community groups to explain and interpret purposes, programs and policies.
  • Facilitated educational workshops, meetings and conferences associated with program.
  • Developed and implemented new program features to address needs.
  • Collaborated with community leaders, organizations and public agencies to promote programs within community.
  • Managed customer inquiries through telephone, email and social media interfaces.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Obtained proper authorization and identification to release confidential medical records.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Monitored resource use to achieve set goals within budget constraints.
  • Collaborated with team leaders on quality audits.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Supervised team of [Number] volunteers, delivering in-depth training and mentoring.
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Conducted complex research, review and analysis of medical records, treatment plans and claim information.
  • Determined medical necessity and cost-effectiveness of services through utilization review processes.
  • Applied medical criteria and clinical judgement to researched cases to evaluate and establish determinations.
  • Collaborated with providers to obtain required clinical information, supporting prior authorization determinations and individual inquiries.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Contacted insurance carriers to obtain authorizations for services delivered to patients.
  • Remained up-to-date on various benefit plans, medical policies and state-specific clinical guidelines or criteria.
  • Managed [Type] and [Type] processes pertaining to denials and potential denials as outlined by insurance carriers.
  • Developed in-service educational materials.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Conducted regular inspections on building systems to verify proper operating conditions.
  • Tracked inventory of cleaning products and materials to maintain optimum supply levels.
  • Provided insights to executive leadership on new trends for office environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Coordinated lectures and recreational activities for patients.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Assisted with execution of client activities, support groups and field trips.
  • Participated in treatment planning by helping to identify patients' problems, needs and strengths.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Interviewed new patients to complete admission forms and assess mental health status.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Assisted administrative departments with paperwork, errands and other clerical duties.
  • Collected and compiled data to document performance or assess program quality.
  • Pulled and organized file charts, placing appointment reminder calls to patients.
  • Worked on variety of projects to provide supplemental support to unit staff and enhance department.
  • Determined project staffing needs and led resource management.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Liaised between departments, vendors and clients to monitor project expenses.
  • Drove communication within high-performance, cross-functional organization to meet aggressive goals.
  • Assessed, monitored and reported on work progression.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Served as single point of contact for project scheduling and changes to maintain oversight while keeping progress on track.
  • Informed stakeholders of daily activities and progress by providing in-depth field reports.
  • Coordinated delivery schedules with vendors and suppliers to optimize resource allocation.
  • Conducted walk-throughs with clients to identify rework needs and answer client questions.
  • Oversaw [Number] team, project milestone completion and quality of work performed.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Analyzed key performance indicators to identify effective strategies.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
06/2013 to 06/2021 Program Coordinator Maryhaven | City, STATE,
  • Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.
  • Provided internal & external customer service Explained program offerings and requirements to participants and answered related questions.
  • Scheduled and developed program activities in accordance with program needs.
  • Utilized appropriate promotional or marketing methods to recruit program participants, members and volunteers.
  • Collaborated with community leaders, organizations and public agencies to promote programs within community.
  • Prepared periodic reports, financial statements and records on program activities, progress and status for management.
  • Collaborated with other educational personnel to provide inclusive activities or programs for children with disabilities.
  • Designed and delivered personalized learning for each student and advocated for student inclusion and success in general education environments.
  • Created and implemented compliant IEPs, progress reports and state-specific special education documentation.
  • Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Utilized behavior management skills to foster environment conducive to student learning.
  • Developed lessons, activities and materials to cover required course material.
  • Designed curriculum, lesson plans and instructional materials for classroom teaching.
  • Delivered clear, informative lectures on subject matter framed to meet state standards.
  • Evaluated data and used measurements to plan, coordinate and advance student progress.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
  • Used editing and graphic design tools to create content and visuals for social channels.
  • Facilitated consumer relations or relationships between managers and employees or different branch offices.
  • Designed and edited promotional publications.
  • Established and maintained working relationships with clients, government officials and media representatives.
  • Identified target audience and developed optimized communication plans to engage and interest individuals.
  • Created and optimized promotional publications and related materials.
  • Developed and implemented strategic social media marketing plans.
  • Assisted with planning, organizing and coordinating company events.
  • Supported recruitment with resume screening, interview scheduling and candidate job offers.
05/2018 to 10/2020 Domestic Violence Counselor Company Name | City, State,
  • Drafted individual reports and maintained case files in alignment with company policies and privacy guidelines.
  • Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
  • Performed psychosocial assessments and documented casework.
  • Assessed effectiveness of treatment plans and made adjustments to achieve service plan goals.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
  • Organized and compiled socio-psychiatric case histories to facilitate accurate diagnoses.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Promoted consensus-building approach where every member contributed to group structure.
  • Collaborated with stakeholders to develop comprehensive program of therapy, evaluation and treatment.
10/2018 to 08/2020 Counselor and Intern Company Name | City, State,
  • Completed Biopsychosocial Assessments: Collected information about clients through interviews, observation and tests
  • Exceptional communication and interpersonal skills with the ability to quickly build rapport multi-faceted, diverse stakeholders.
  • Researched and provided referrals to other social service agencies and assisted with case management responsibilities such as conducting human service needs assessments.
  • Managed treatment process and maintained clinical records to promote strong compliance with state, federal standards, and HIPPA guidelines.
  • Performed supervised counseling sessions, including group and individual sessions.
  • Worked with diverse group of patients under direct supervision of licensed therapists and supervisors.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
  • Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
  • Developed client treatment plans based on research, clinical experience and client histories.
10/2018 to 08/2020 Intern Company Name | City, State,
  • Answered questions from subordinate leadership on relevant regulations and policies.
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Provided valuable leadership for program team members and third-party consultants.
  • Led team in strategic executive-level planning.
  • Networked with industry contacts to gain competitive insights and inform best practices.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Analyzed key performance indicators to identify effective strategies.
  • Assessed company operations for compliance with safety standards.
  • Identified problems and implemented solutions to better streamline operations.
  • Increased productivity by creating new policies, objectives and procedures to streamline operations.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Created content for social media platforms to engage and connect with target audiences.
  • Ordered and produced project materials, calculating amounts and costs.
  • Provided consistent project updates to stakeholders by scheduling appropriate meetings.
to Project Manager Company Name | , ,
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Led meetings with internal team members, consultants and contractors.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Conducted periodic inspections of job sites for quality and progress.
  • Created team objectives and roles with specific goals outlined for each individual.

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Resume Overview

School Attended

  • Case Western Reserve University
  • Mount Vernon Nazarene University
  • Columbus Community College

Job Titles Held:

  • Virtual Executive Assistant
  • Program Coordinator, Counselor, and Intern
  • Program Coordinator
  • Domestic Violence Counselor
  • Counselor and Intern
  • Intern
  • Project Manager

Degrees

  • Master of Science in Social Administration
  • Bachelor of Social Work
  • Associate of Applied Science

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