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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Talented Executive Assistant with executive-level administrative management, financial, business and operational leadership expertise. Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives. Focus on minimizing labor, increasing productivity and maintaining quality in all aspects of administrative support.

Skills
  • Administrative support specialist
  • AS/400
  • Strong problem solver
  • Social media knowledge
  • Human resource laws knowledge
  • Excel spreadsheets
  • Travel administration
  • Meeting planning
  • Database management
  • Business correspondence
  • Customer service-oriented
  • Payroll
  • Accounting
  • Invoice processing
  • Appointment setting
Experience
01/2012 to 03/2019 Virtual Executive Assistant Elevate Virtual Assistant Services | Boise, ID,
  • Coordinated customer-facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
  • Managed master personal and business calendar for 8 personnel.
  • Supported marketing and advertising efforts by creating marketing materials such as email blasts and web analysis, such as SEO coordination.
  • Answered phones and emails for family with efficiency and appropriate responses.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Originated invoices, reports and proposals using QuickBooks.
  • Addressed and responded to incoming correspondence.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel to London and other international locations.
  • Worked closely with auditors during review process, providing clerical support and completing assigned tasks.
02/2008 to 08/2011 Customer Service Manager Kroger | Bend, OR,
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Reduced amount of employee overtime 84% by effectively delegating tasks.
  • Interviewed, hired and trained new quality-focused customer service representatives.
06/2006 to 01/2008 Fraud Investigator Sofi | Remote, OR,
  • Scrutinized incidents in which insurance or credit card fraud was alleged to have occurred.
  • Broke up fraud ring after conducting 5 month investigation to recover credit card and banking assets valued at over $2,000,000.00.
  • Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
  • Examined various types of materials, including financial statements, written documents and audio files that could be used as evidence for fraud cases.
  • Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
  • Coordinated investigations with Specialized Units in insurance and law enforcement agencies.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
01/2004 to 01/2006 Assistant General Manager Oakwood Worldwide | San Antonio, TX,
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Efficiently met business targets to provide streamlined operations performance.
  • Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
  • Monitored cash intake to eliminate discrepancies.
  • Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Promoted membership benefits and loyalty programs to prospective clients to generate sales leads.
  • Generated sales by executing sales cycle processes from prospecting to contract negotiations.
  • Tracked comment card data, logging information to identify marketing trends, needs for improvement and guest satisfaction.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
Education and Training
Expected in 04/2005 Associate of Arts | Business Administration And Management Elgin Community College, Elgin, IL GPA:
Expected in | QuickBooks Course McHenry County College, Crystal Lake, IL GPA:
  • Completed professional development in QuickBooks
Expected in | Microsoft Office McHenry County College, Crystal Lake, IL GPA:
  • Completed professional development in Microsoft Office including Microsoft Word, Excel, Powerpoint, and Outlook

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Resume Overview

School Attended

  • Elgin Community College
  • McHenry County College
  • McHenry County College

Job Titles Held:

  • Virtual Executive Assistant
  • Customer Service Manager
  • Fraud Investigator
  • Assistant General Manager

Degrees

  • Associate of Arts
  • Some College (No Degree)
  • Some College (No Degree)

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