virtual administrative assistant resume example with 14 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in [Type] industry compliance.t Dedicated Human Resources professional bringing [Number] years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.

  • Policy and Procedure Modification
  • Performance improvement
  • Excellent multi-tasking ability
  • Workflow planning
  • Business administration
  • Organizational skills
  • Benefits and compensation
  • Talent management
  • New Hire Orientation
  • Change implementation
  • Employee Relations
  • Human Resources
  • Performance Appraisal
Work History
Ggg Mclaren Health Care , ,
11/2020 to Current
Virtual Administrative Assistant Smartstyle Hair Salons Burleson, TX,
  • Executed travel arrangements by researching and booking flights and accommodations
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Conferred with customers by telephone, chat or email to provide information about [Product or Service].
  • Completed administrative tasks by performing business correspondence, transcription and data entry.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Found new sources for office supplies and closely monitored inventory use to cut costs by $[Amount].
  • Maximized clerical staff productivity by reorganizing training program and effectively supervising [Number] employees.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Increased office efficiency by modernizing document organization systems and effectively implementing [Type] solutions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Established administrative work procedures to track staff's daily tasks.
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Developed new filing and organizational practices, saving company $[Amount] per week in labor expenses.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created and implemented standard operating procedures for records handling.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Maintained staff directory and company policy handbook for human resources department.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Created PowerPoint presentations for business development purposes.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Improved operations through consistent hard work and dedication.
  • Onboarded new temps by entering employee information into systems.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Managed team of employees, overseeing hiring, training, and professional growth of employees.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Carried out day-to-day duties accurately and efficiently.
  • Helped customers complete purchases, locate items and join reward programs.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Answered questions about store policies and addressed customer concerns.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Greeted customers and helped with product questions, selections and purchases.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Issued receipts and processed refunds, credits or exchanges.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information regarding charge accounts and loyalty programs.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Cross-trained and backed up other customer service managers.
  • Trained staff on operating procedures and company services.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Delivered clerical support by handling range of routine and special requirements.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Verified accuracy of business records by consistently updating customer information.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
  • Drafted common document templates for use by executives and employees.
  • Interacted with customers by phone, email or in-person to provide information.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Arranged meetings and coordinated resources for use by attendees.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Maintained CRM database with customer updates and report generation.
  • Managed office operations while scheduling appointments for department managers.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Developed standard operating procedures for all administrative employees.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Sourced vendors for special project needs and negotiated contracts.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Compared vendor prices and negotiated for optimal savings.
  • Arranged corporate and office conferences for company employees and guests.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
07/2017 to 09/2020
Human Resources Generalist Global Aviation Services Cleveland, OH,
  • Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Outlined finances, goals and daily operations of company in detailed business plans.
  • Coached and mentored employees through effective recruitment, hiring and goal setting methods.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Frequently studied market to keep abreast of new industry trends.
  • Determined best courses of action for company based on regional market trends and demands.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Served instrumental role in organizational transformation and implementation and participated in [Number] successful large-scale corporate restructurings.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Led business planning, developed market strategy and established direct procurement of products from [Type] vendors.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall [Type] costs.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Directed strategic workforce planning, performance management, and benefits administration.
  • Assisted in recruiting, hiring and training of team members.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Spearheaded business-related aims to meet tactical planning initiatives.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Trained and motivated employees to perform daily business functions.
  • Provided outstanding coaching to employees to boost productivity.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Input income and expense details into database to track business finances and address variances.
04/2012 to 07/2017
Salon Manager Magna International Corporation City, STATE,
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures
  • Promoted business through marketing initiatives and use of social media
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention
  • Recruited, trained and supervised 4 employees
01/2008 to 10/2012
Administrative Assistant Company Name City, State,
  • Executed record filing system to improve document organization and management
  • Maintained staff directory and company policy handbook for human resources department
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Developed and updated spreadsheets and databases to track, analyze and report on performance
Expected in to to
Associate of Science: Business Administration
Bowling Green Technical College - Bowling Green, KY,

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Resume Overview

School Attended

  • Bowling Green Technical College

Job Titles Held:

  • Ggg
  • Virtual Administrative Assistant
  • Human Resources Generalist
  • Salon Manager
  • Administrative Assistant


  • Associate of Science

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