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Virtual Administrative Assistant Resume Example

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VIRTUAL ADMINISTRATIVE ASSISTANT
Professional Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced Human Resource environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Capable of working alone or with teams to accomplish on-time and accurate clerical tasks.

Work History
Virtual Administrative Assistant, 10/2019 to Current
Infants And Toddlers Learning E.D.G.E – Indianapolis, IN
  • Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
  • Completed and mailed bills, contracts, policies, invoices and checks
  • Transcribed and organized information to assist in preparing speeches and presentations
  • Assisted with event planning, including associated travel and logistical arrangements
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Maintained 100% accuracy while digitizing records, taking meeting minutes and messages and transcribing notes in updated Microsoft software
Human Resources, 02/2018 to 12/2019
Indiana Mentor – Indianapolis, IN
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
  • Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data
  • Directed job fairs to bring in local talent for long term and seasonal positions
  • Captured key feedback from employees during exit interviews
  • Refined talent strategies and plans, including design and implementation of programs for recruitment and retention strategies
  • Orchestrated strategic recruitment approaches to engage talented and highly qualified students
  • Accurately prepared government compliance reports and proposal requests for employee data
  • Reviewed and corrected job offer letters for completeness and accuracy before approving delivery
  • Presented advice, coaching and counsel to managers and staff regarding human resources policies, procedures, programs and labor relations
  • Entered personnel and subcontractor data into central database
  • Developed and administered employment policies to guarantee consistent, fair and legal treatment of employees
  • Managed over 500 personnel files according to policy and federal and state law and regulations
  • Increased customer engagement through social media
  • Developed marketing content such as blogs, promotional materials and advertisements for social media
  • Created social media content with consistent content and tone
State Eligibility Consultant, 09/2014 to 11/2017
Family and Social Services Administration – Indianapolis, IN
  • Communicated with people from various cultures and backgrounds, using active listening and interpersonal talents to ensure consistency
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services
  • Managed processing of all benefits applications, including those for financial assistance and food stamps
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations
  • Coordinated between billing department and customers to resolve problems
  • Wrote and updated operational procedures for department of 25 people
Call Center/Administrator, 07/2012 to 06/2014
Premiere Credit of North – Indianapolis, IN
  • Obtained scanned records and uploaded them into database
  • Reviewed and updated client correspondence files and scheduling database
  • Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization
  • Corrected any data entry error to prevent later issues such as duplication or data degradation
  • Obtained scanned records and uploaded into database
  • Automated office operations and managed client correspondence, record tracking and data communications
  • Managed client correspondence, order tracking and data communications
  • Aided HR leadership by coordinating payroll for over 40 employees and managing workman's compensation or group health insurance claims while ensuring compliance with federal and state tax laws
Skills
  • Calm under pressure
  • Report development
  • Critical thinking
  • Project planning
  • Attention to detail
  • Team building
  • Workers' compensation knowledge
  • Exceptional interpersonal communication
  • Effective problem solver
  • Excellent time management skills
  • Negotiation expert
  • Microsoft Outlook, Word and Excel
  • Filing and data archiving
  • Financial reporting
  • Accounts payable specialist
  • Payroll processing
  • HR department startup
  • Recruitment strategies
  • Background checks
  • Payroll coordination
  • Training programs
  • Social media management
  • Digital marketing
  • Ad development
  • Promotions and contests
  • WordPress knowledge
Education
Associate of Science: Business Administration, Expected in 04/2020
Indiana Wesleyan University - Marion, IN
High School Diploma: 2010
Lawrence Central High School - Indianapolis, IN
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Resume Overview

Companies Worked For:

  • Infants And Toddlers Learning E.D.G.E
  • Indiana Mentor
  • Family and Social Services Administration
  • Premiere Credit of North

School Attended

  • Indiana Wesleyan University
  • Lawrence Central High School

Job Titles Held:

  • Virtual Administrative Assistant
  • Human Resources
  • State Eligibility Consultant
  • Call Center/Administrator

Degrees

  • Associate of Science : Business Administration , Expected in 04/2020
    High School Diploma : 2010

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