Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Customer-focused professional dedicated to building long-term relationships with unparalleled service. Experience with servicing face-to-face,Phone, Email, SMS messaging & in large event settings. Well-versed in Sales, Facility Operations and working with youth [ages 5-15] in a leadership role in a education, sports and health/fitness setting.

  • Sports Fundamentals
  • Team Building
  • Decision-making
  • Troubleshooting
  • Training & Development
  • Processing payments
  • Opening and closing procedures
  • Effective customer upselling
  • First Aid/CPR
  • Computer skills
08/2019 to 09/2020 VIP Executive Sales Representative (Remote) Carefirst | Fairfax, VA,
  • Responsible for (Single, Multi-Game, Group, Full Season & Custom) ticket options, and any transaction grossing over $5k.
  • Contacted 150-300 warm leads each week to expand client base.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Drove sales of company products and services using strategic and organized approach.
  • Managed daily customer orders, including paperwork, payments and schedules.
  • Facilitated communication between internal teams to effectively handle customers' needs and resolve issues.
  • Proficient with specific remote work softwares, such as Zoom, Google Hangouts, Dropbox, Slack & MS Office.
  • Exceeded monthly sales goals while working within companies sales metrics.
  • Mentored new employees on customer service, payment handling and organizing strategies to maximize performance, productivity and team success.
09/2018 to 02/2020 Wellness Specialist Accentcare | Dripping Springs, TX,
  • Conducted needs assessments and surveys to determine interest in wellness and fitness programs, events and services.
  • Instructed members on proper execution of exercises, safety precautions & appropriate lifestyle changes for all youth and adult populations.
  • Took members through their initial workout using functional strength machines & stressed importance of slow controlled reps.
  • Handled & Organized client/member files and other personal documents following HIPPA regulations.
  • Worked closely with Member Relations to elevate member experience, and ensurer members were educated of the wide variety of Health & Wellness opportunities.
07/2017 to 09/2019 Account Executive Charles River | Chicago, IL,
  • Cultivated and developed customer relationships to enable sustained revenue growth.
  • Input customer order details into system, accepted payments and updated accounts.
  • Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Maintained updated knowledge of changing industry, standards and trends related to accounts.
  • Trained new employees on procedures and policies to maximize team performance.
10/2017 to 09/2018 Facility Supervisor Massage Envy | West Covina, CA,
  • Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
  • Responded immediately and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents.
  • Conducted tours for new and potential members, discerned fitness needs, explained options for meeting needs, clearly explained membership terms and encouraged guests to join.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Set up facility areas with supplies, tables and chairs for planned activities.
  • Oversaw recreation and fitness center activities, maintained security, safety and cleanliness of facilities, greeted members and guests and set up and tore down gym equipment.
  • Mastered use of gym and fitness center equipment and rules for sports activities and delivered safety-focused demonstrations to members and guests when requested.
07/2016 to 03/2017 Membership Sales Representative Ymca Of Greater Cleveland | Parma, OH,
  • Built Claire, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Conducted tours of facility while establishing relationships and targeting prospective member goals and needs.
  • Landed new customer accounts through effective customer service and powerful cold-calling scripts.
  • Called, e-mailed and followed-up [250 - 500] on warm leads generated by company marketing efforts.
  • Emphasized and enforced company objectives to reaffirm and validate member expectations.
  • Participated in fairs, grand openings and other community and sponsorship events to promote organization.
  • Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
05/2016 to 08/2016 Camp Counselor Ballantyne Golf Resort | Charlotte, NC,
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Explained principles, techniques and safety requirements to activity participants to prevent injury.
  • Observed participants for signs of physical distress and stopped activity to administer care.
  • Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
02/2015 to 06/2016 Assistant General Manager Ymca Of Metropolitan Chicago | Lake Zurich, IL,
  • Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
  • Converted leads into prospects and booked appointments to achieve sales quota.
  • Increased patronage of facilities by restructuring social media efforts.
  • Hired, coached and mentored team of 6 sales representatives.
  • Managed scheduling for 10 employees to optimize productivity.
  • Provided leadership to employees through coaching, feedback and performance management.
  • Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
  • Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
  • Monitored inventory levels on a weekly basis and placed new orders for merchandise to keep supply well-stocked.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
12/2013 to 08/2014 Sports Instructor Centers For Specialty Care Group | Elsmere, NY,
  • Worked with athletes of all skill levels to improve sporting abilities and overall sportsmanship. (Basketball, Football, Racquet Sports, Baseball/Softball, Frisbee & various other.)
  • Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
  • Ran drills and practices to help children to develop and improve sports skills.
  • Checked equipment and monitored common areas to maintain proper upkeep while remaining vigilant on safety.
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
06/2010 to 08/2013 Facility Maintenance Worker Avantor | Manati, PR,
  • Maintained & Inspected all 12 facilities and proactively detected and diagnosed potential or actual maintenance or repair needs by listening, looking and using precision measuring and testing instruments.
  • Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
  • Shampooed carpets, washed walls, waxed and stripped floors and dusted furniture and fixtures.
  • Cleaned and sanitized recreational equipment to facility standards.
  • Drove a city vehicle to and from sites to transport supplies and materials.
  • Operated landscaping equipment to maintain grounds.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Oversaw watering schedules, equipment winterization and other irrigation planning and maintenance.
  • Dug irrigation trenches for play-area enclosures, gazebos and other small construction projects.
  • Scheduled regular landscaping services for Athletic Fields to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
01/2013 to 05/2013 Internship Oaks Integrated Care Inc. | Lumberton, NJ,
  • Worked in various departments to gain hands-on experience, including the Health & Fitness, Membership and the Sports & Recreation departments.
  • Oversaw physical education programs to promote skill building and overall health.
  • Guided youth in safe exercise, taking into account individualized physical limitations.
  • Demonstrated enthusiasm and Claire communication skill, while remaining open to learning new things every day.
  • Kept up with busy schedule of work and studies to maintain class standing and internship eligibility.
09/2012 to 05/2013 Youth Development Specialist Boys And Girls Club | City, STATE,
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Established and ran successful programs focused on maximizing health and safety of youth from disadvantaged backgrounds.
  • Mentored at-risk youth to improve overall well-being and skills.
  • Provided homework help and tutoring in specific subjects.
  • Oversaw safety and security of each youth under supervision.
Education and Training
Expected in 12/2013 Bachelor of Arts | Exercise Science & Sports Studies Lakeland University (formerly Lakeland College), Plymouth, WI GPA:
  • Minor in Sports Management
  • NCAA Division III Football Player - 8/2009 to 11/2013
  • Social Chair - Black Student Union - 10/2010 to 04/2013
  • President - Beta Sigma Omega Fraternity - 10/2011 to 12/2012

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School Attended

  • Lakeland University (formerly Lakeland College)

Job Titles Held:

  • VIP Executive Sales Representative (Remote)
  • Wellness Specialist
  • Account Executive
  • Facility Supervisor
  • Membership Sales Representative
  • Camp Counselor
  • Assistant General Manager
  • Sports Instructor
  • Facility Maintenance Worker
  • Internship
  • Youth Development Specialist


  • Bachelor of Arts

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