, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Customer-focused professional dedicated to building long-term relationships with unparalleled service. Experience with servicing face-to-face,Phone, Email, SMS messaging & in large event settings. Well-versed in Sales, Facility Operations and working with youth [ages 5-15] in a leadership role in a education, sports and health/fitness setting.
Skills
Sports Fundamentals
Team Building
Decision-making
Troubleshooting
Training & Development
Processing payments
Opening and closing procedures
Effective customer upselling
First Aid/CPR
Computer skills
Experience
08/2019 to 09/2020VIP Executive Sales Representative (Remote)Carefirst | Fairfax, VA,
Responsible for (Single, Multi-Game, Group, Full Season & Custom) ticket options, and any transaction grossing over $5k.
Contacted 150-300 warm leads each week to expand client base.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Drove sales of company products and services using strategic and organized approach.
Managed daily customer orders, including paperwork, payments and schedules.
Facilitated communication between internal teams to effectively handle customers' needs and resolve issues.
Proficient with specific remote work softwares, such as Zoom, Google Hangouts, Dropbox, Slack & MS Office.
Exceeded monthly sales goals while working within companies sales metrics.
Mentored new employees on customer service, payment handling and organizing strategies to maximize performance, productivity and team success.
09/2018 to 02/2020Wellness SpecialistAccentcare | Dripping Springs, TX,
Conducted needs assessments and surveys to determine interest in wellness and fitness programs, events and services.
Instructed members on proper execution of exercises, safety precautions & appropriate lifestyle changes for all youth and adult populations.
Took members through their initial workout using functional strength machines & stressed importance of slow controlled reps.
Handled & Organized client/member files and other personal documents following HIPPA regulations.
Worked closely with Member Relations to elevate member experience, and ensurer members were educated of the wide variety of Health & Wellness opportunities.
07/2017 to 09/2019Account ExecutiveCharles River | Chicago, IL,
Cultivated and developed customer relationships to enable sustained revenue growth.
Input customer order details into system, accepted payments and updated accounts.
Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Upheld strict quality control policies and procedures during customer interactions.
Maintained updated knowledge of changing industry, standards and trends related to accounts.
Trained new employees on procedures and policies to maximize team performance.
10/2017 to 09/2018Facility SupervisorMassage Envy | West Covina, CA,
Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
Responded immediately and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents.
Conducted tours for new and potential members, discerned fitness needs, explained options for meeting needs, clearly explained membership terms and encouraged guests to join.
Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
Set up facility areas with supplies, tables and chairs for planned activities.
Oversaw recreation and fitness center activities, maintained security, safety and cleanliness of facilities, greeted members and guests and set up and tore down gym equipment.
Mastered use of gym and fitness center equipment and rules for sports activities and delivered safety-focused demonstrations to members and guests when requested.
07/2016 to 03/2017Membership Sales RepresentativeYmca Of Greater Cleveland | Parma, OH,
Built Claire, professional relationships through identification of client needs, which increased overall sales and opportunities.
Conducted tours of facility while establishing relationships and targeting prospective member goals and needs.
Landed new customer accounts through effective customer service and powerful cold-calling scripts.
Called, e-mailed and followed-up [250 - 500] on warm leads generated by company marketing efforts.
Emphasized and enforced company objectives to reaffirm and validate member expectations.
Participated in fairs, grand openings and other community and sponsorship events to promote organization.
Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
05/2016 to 08/2016Camp CounselorBallantyne Golf Resort | Charlotte, NC,
Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Explained principles, techniques and safety requirements to activity participants to prevent injury.
Observed participants for signs of physical distress and stopped activity to administer care.
Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
02/2015 to 06/2016Assistant General ManagerYmca Of Metropolitan Chicago | Lake Zurich, IL,
Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
Converted leads into prospects and booked appointments to achieve sales quota.
Increased patronage of facilities by restructuring social media efforts.
Hired, coached and mentored team of 6 sales representatives.
Managed scheduling for 10 employees to optimize productivity.
Provided leadership to employees through coaching, feedback and performance management.
Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
Monitored inventory levels on a weekly basis and placed new orders for merchandise to keep supply well-stocked.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
12/2013 to 08/2014Sports InstructorCenters For Specialty Care Group | Elsmere, NY,
Worked with athletes of all skill levels to improve sporting abilities and overall sportsmanship. (Basketball, Football, Racquet Sports, Baseball/Softball, Frisbee & various other.)
Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
Ran drills and practices to help children to develop and improve sports skills.
Checked equipment and monitored common areas to maintain proper upkeep while remaining vigilant on safety.
Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
06/2010 to 08/2013Facility Maintenance WorkerAvantor | Manati, PR,
Maintained & Inspected all 12 facilities and proactively detected and diagnosed potential or actual maintenance or repair needs by listening, looking and using precision measuring and testing instruments.
Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
Shampooed carpets, washed walls, waxed and stripped floors and dusted furniture and fixtures.
Cleaned and sanitized recreational equipment to facility standards.
Drove a city vehicle to and from sites to transport supplies and materials.
Operated landscaping equipment to maintain grounds.
Cleared pathways of overgrowth, debris and snow to reduce hazards.
Oversaw watering schedules, equipment winterization and other irrigation planning and maintenance.
Dug irrigation trenches for play-area enclosures, gazebos and other small construction projects.
Scheduled regular landscaping services for Athletic Fields to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
01/2013 to 05/2013InternshipOaks Integrated Care Inc. | Lumberton, NJ,
Worked in various departments to gain hands-on experience, including the Health & Fitness, Membership and the Sports & Recreation departments.
Oversaw physical education programs to promote skill building and overall health.
Guided youth in safe exercise, taking into account individualized physical limitations.
Demonstrated enthusiasm and Claire communication skill, while remaining open to learning new things every day.
Kept up with busy schedule of work and studies to maintain class standing and internship eligibility.
09/2012 to 05/2013Youth Development SpecialistBoys And Girls Club | City, STATE,
Directed activities to promote growth in mental, emotional and educational areas.
Established and ran successful programs focused on maximizing health and safety of youth from disadvantaged backgrounds.
Mentored at-risk youth to improve overall well-being and skills.
Provided homework help and tutoring in specific subjects.
Oversaw safety and security of each youth under supervision.
Education and Training
Expected in 12/2013Bachelor of Arts | Exercise Science & Sports StudiesLakeland University (formerly Lakeland College), Plymouth, WIGPA:
Minor in Sports Management
NCAA Division III Football Player - 8/2009 to 11/2013
Social Chair - Black Student Union - 10/2010 to 04/2013
President - Beta Sigma Omega Fraternity - 10/2011 to 12/2012
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