Vip Corporate Travel Counselor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

23 years of dedicated experience in professional travel consulting with 15 years of that is airport customer service A patient listener who fully focuses on traveler's requirements Highly organized and detail oriented Strong time management skills, task prioritizing and meeting deadlines Self-Motivator Airport Services Management

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
09/2007 to Current
VIP Corporate Travel Counselor Banks Sadler Virtual Location, MN,
  • Counsel clients on efficient routes and lowest available fares for domestic travel while ensuring they are within their policy in flying either in First or Coach class of service Handle with care all VIP Executives and 'high touch' reservations Consistently maintain a positive attitude working with clients with different types of backgrounds and personalities Process ticket exchanges, refunds and voids Responsible in reviewing and auditing various travel reports such as Multi Passenger, Hotel Activity, Car Activity and Limo Service for expense and accuracy purposes Maintain the Airline Travel Rewards program utilizing points for travel to save cost for departments that have a budget that is at a minimal Manage the Axiom travel profiles for all employees - activate profiles for new hires, update pertinent information and deactivate terminated employees Maintain on going relationships with Preferred hotel vendors and working closely with them on client needs Assisting clients on contract negotiations for Sales Meetings and company events.
03/2006 to 09/2007
Corporate Travel Counselor Portland General Electric Salem, OR,
  • Creating and modifying new and existing reservations such as air, rail, limousine transportation, hotel and automobile rentals to Citigroup clients worldwide Counseled clients on efficient routes and offer lowest available fares and provided comprehensive itineraries and documentation for all domestic and international destinations Communicated to clients each of their divisions, very complex account specifics while ensuring they are within their policy and travel guidelines.
05/1998 to 04/2006
Customer Service Supervisor Mci Savannah, GA,
  • Oversaw multi-operational functions to ensure and maintain efficiency of airline within the Minneapolis Airport including ticket counter check in, baggage services and boarding/deplaning at gates Led training and mentoring of ground personnel in customer service, ticketing procedures and fare knowledge, developed initiatives to establish higher levels of customer service and exceed client expectations Certified Instructor in mentoring new hire agents and properly trained individuals on how to operate jetways and work flights in a timely manner Delegated duties to agents - ensuring adequate staffing was available for all inbound and outbound flights Communicated with managers regarding various passenger issues such as medical emergencies, maintenance issues, diverted flights and cancellations Responsible for departure and arrival of all flights - ensuring all aircrafts are met and door opened within 3 minutes of arrival time.
  • All passengers on board each flights and ready for departure with aircraft door closed and ready for take off Attended weekly meetings with Revenue Management to discuss and trouble shoot any issues that occurred and plan forecasted load factors for upcoming events such as holidays, spring break and summer loads Oversaw assistance of passengers stranded by 9/11 flight groundings including sourcing additional accommodation, monetary issues and communications with families.
04/1992 to 04/2006
Customer Service Agent Northwest Airlines City, STATE,
  • Started career as a ticket counter agent - Provided customer service and checked in passengers with their luggage to their final destination Issued boarding passes and seat arrangements at departure gates with domestic and international flights Worked in the Federal Inspection Services division to meet and greet all international arrivals and assisted VIP clients and other passengers with all required documents needed for entry into the United States Assisted in the Connect Planning Center and coordinated with Gate Control departments regarding arrivals of delayed flights to ensure all passengers that have misconnected from their flights were rebooked, have new boarding passes, or provide hotel vouchers to those that required overnight accommodations.
Expected in 1988
Associate of Arts: Merchandise Marketing
Fashion Institute of Design and Merchandising - Los Angeles, Ca
Merchandise Marketing
auditing, budget, Coach, contract negotiations, client, clients, customer service, documentation, Inspection, Instructor, medical emergencies, Meetings, mentoring, personnel, Sales, staffing, transportation
References upon request

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Resume Strength

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Resume Overview

School Attended
  • Fashion Institute of Design and Merchandising
Job Titles Held:
  • VIP Corporate Travel Counselor
  • Corporate Travel Counselor
  • Customer Service Supervisor
  • Customer Service Agent
  • Associate of Arts