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Victim Assistance Coordinator Resume Example

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VICTIM ASSISTANCE COORDINATOR
Executive Summary

Accomplished manager with over 15 years experience in working with crime victims, particularly victims of domestic violence and children who have witnessed or experienced trauma. Proven ability to create and implement programs from the ground up while creating partnerships with multiple agencies. Organized and diligent, with excellent written, oral, and interpersonal skills.

Core Qualifications
  • Policy/program development
  • Cross-functional team management
  • Operations management
  • Staff development
  • Supervision and training
  • Sound judgment
  • Calm under pressure
  • Complex problem solving
  • Advocacy
  • Case Management
  • Organized
  • Optimal Time Management
  • Budget Management
  • Community Outreach
  • Strong Communication Skills
  • Fast Learner
Professional Experience
May 2013
to
Current
Fort Worth Police DepartmentFort Worth, TXVictim Assistance Coordinator
  • Responsible for supervising 6 staff assigned to the Victim Assistance Program.
  • Responsible for management of responsibilities for the Victim Assistance Program including coordinating the program activities with other victim assistance agencies through the states.
  • Establishes schedules and methods for providing citizen assistance services; identifies resource needs; reviews needs with appropriate management staff; allocates resources accordingly.
  • Monitors program performance; recommends and implements modifications to systems and procedures.
  • Continuously monitors and evaluates the quality, responsiveness, efficiency and effectiveness of the victim assistance program.
  • Recommends and assists in the implementation of goals and objectives; implements approved policies and procedures.
  • Participates in the preparation and administration of program budget; submit budget recommendations; monitor expenditures.
  • Prepares analytical and statistical reports on operations and activities.
  • Performs technical and complex tasks of the work unit including working at the site of homicides, crimes against children, family violence and sexual assault; conduct training on, and performing, death notification to homicide victims' next of kin.
  • Provides training to Police Department staff and at the police academy on victims' rights, victimology and methods and techniques of providing assistance to victims of violent crimes.
  • Provides information to crime victims on the criminal justice system in order to prepare them for the judicial process.
  • Ensures that all program activities comply with the mandated legal requirements to ensure and protect the rights of victims.
  • Provides on-site, on-call crisis intervention services 24 hours per day; seven days a week.
  • Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of victim assistance.
  • Researches grant opportunities for assigned program areas; compiles information and completes applications as required.
  • Serves as liaison with a variety of public and private organizations to educate the general public and promote public awareness. Perform related duties and responsibilities as required.

October 2011
to
May 2013
Safe City Commission Fort Worth , TXIntake Coordinator
  • Responsible for supervision of multiple volunteers, and interns as well as intake procedures.
  • Responsible for building and maintaining partnerships with various community agencies as well as assisting with overall operations of One Safe Place, the Tarrant County Family Justice Center.
  • Instrumental in developing and implementing intake policies and procedures for One Safe Place clients and staff.
  • Creation and implementation of documents for One Safe Place.
  • Responsible for developing and monitoring monthly and annual reporting measures.
  • Duties also include conducting intakes and providing case management services and crisis intervention for One Safe Place clients.
January 2009
to
September 2011
Fort Worth Fort Worth Police DepartmentFort Worth , TXJuvenile Witness Intervention Coordinator/Human Services Coordinator
  • Responsible for creation and implementation of the new program, including building and maintaining community partnerships for expansion of client resources.
  • Creation in new policies, procedures, and documents for program.
  • Responsible for supervision of volunteers and interns assigned to the program.
  • Duties included identifying juveniles who have witnessed a violent offense or traumatic event and coordinating case management resources for the children and their families.
July 2006
to
January 2009
Arlington Police DepartmentArlington , TXCrisis Response Counselor
  • Responsible for providing crisis intervention and other services to victims of violent crimes both in the field and in office.
  • Responsible for maintaining a database for repeat victims of Domestic Violence offenses, along with reviewing police reports to determine the appropriate level of service.
  • Duties also included indirect supervision of interns and volunteers.
July 2003
to
May 2006
SafeHaven of Tarrant County Fort Worth , TXVictim Advocate
  • Duties included answering the 24 hour crisis hotline.
  • Evaluation and intake of domestic violence victims.
  • Providing and arranging emergency transportation for incoming clients
  • Providing crisis intervention services for shelter residents.
  • File management.
October 2000
to
May 2006
Fort Worth Police DepartmentFort Worth , TXDesk Assistant
  • Responsible for providing information to walk-up citizens.
  • Managing the telephones
  • Taking minor reports for citizens and officers.
  • Facilitating communication between officers/detectives and non-department personnel.
September 2002
to
April 2003
Deer Oaks Mental Health AssociatesFort Worth , TXOffice Assistant
  • Responsible for correspondence with Child Protective Services in setting up psychological evaluations for parents and children involved in pending cases with the agency.
  • Frequent contact with Dallas Area Rapid Transit employees who needed assistance with miscellaneous therapy issues.
  • Various types of clerical work.
May 2001
to
October 2001
Federal Medical Center, Carswell Fort Worth, TexasCase Management Intern
  • Program evaluation of female inmates.
  • Counseling the inmates in preparation for release back into society in how to maintain a stable and healthy life.
  • Preparation of release paperwork.
  • Various types of clerical work.
Education
May of 2006
University of Texas at Arlington Arlington , TX, U.S.Master of Arts Degree: Criminology and Criminal Justice

Final GPA of 4.0

Texas Christian University Fort Worth , TX, U.S. Bachelor of Science: Psychology

Final GPA 3.892

Graduated Magna Cum Laude

Minor in Criminal Justice

2001 Texas Christian University Scholar

2001 Dean's Honor List

GPA: GPA: 3.892
Affiliations
  • Currently serving as Chair of the Tarrant County Sexual Assault Advisory Council.
  • Member of Tarrant County Council of Family Violence and previously held position as vice chair, treasurer, and chair of children and youth committee on council.
  • Member of Coalition of Crime Victim Services.
  • Member or Tarrant County Adult Fatality Review Team.


Accomplishments

  • Leading Teams: Operational Supervisory Series Training
  • Hiring the Best Training: City of Fort Worth
  • EAP/DAP Supervisor Training
  • Emergency Management Institute Training
  • Purchasing Policies and Procedures
  • Coaching , Mentoring , & Supervisory Counseling: Strategic Government Resources.
  • Recognize Trauma Building Resilience: Children and Trauma
  • Conference on Innovative Approaches to Family Violence.
  • Conference on Crimes against Women 2007-2008
  • Introduction to Wraparound: A Strengths Based Approach for Helping Families
  • Certified TCLEOSE Instructor
  • Critical Incident Stress Management: Individual and Group Crisis Intervention
  • Tarrant County Sexual Abuse Conference 2009-2015
  • Mental Health Connection Bridging the Gap Symposium 2009-2011
  • Trauma Focused Cognitive Based Therapy Workshop
  • ETO Social Solutions Software Training
  • Solution Focused Training
  • National Family Justice Alliance Conference 2014-2015
Skills
  • Supervision
  • Team Leader
  • Team Player
  • Operational Implementation
  • Program Management
  • Ability to create and compile statistical reports
  • Ability to etwork with other agencies
  • Strong Interpersonal Skills
  • Confident in public speaking
  • Case Management
  • Crisis Intervention
  • File management
  • Advanced knowledge in Efforts to Outcome Software
  • Proficient in Microsoft Word, Excel, Power Point, Outlook

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Resume Overview

Companies Worked For:

  • Fort Worth Police Department
  • Safe City Commission
  • Fort Worth Fort Worth Police Department
  • Arlington Police Department
  • SafeHaven of Tarrant County
  • Deer Oaks Mental Health Associates
  • Federal Medical Center, Carswell

School Attended

  • University of Texas at Arlington
  • Texas Christian University

Job Titles Held:

  • Victim Assistance Coordinator
  • Intake Coordinator
  • Juvenile Witness Intervention Coordinator/Human Services Coordinator
  • Crisis Response Counselor
  • Victim Advocate
  • Desk Assistant
  • Office Assistant
  • Case Management Intern

Degrees

  • Master of Arts Degree : Criminology and Criminal Justice
    Bachelor of Science : Psychology

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