vice president of quality assurance resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Strategic-thinking executive experienced in supporting corporate initiatives and promoting brand by attending trade shows and client meetings. Offer engaging and pleasant personality with expertise improving customer relationships. Dynamic business builder with astute communication skills. Performance-driven strategic thinker, problem solver and leader with 15 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate in applying excellent organization and communication skills to manage and lead teams in projects and solutions. Demonstrated ability to exercise outstanding independent judgment, decision making, creativity and initiative. Results-oriented in interfacing and consulting on business and IT processes that drive results based on sound overall business judgment. Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Effective Communicator and Public Speaker
  • Organizational Development
  • Annual Planning
  • Budget Planning
  • Industry Expertise: Retail/E-Commerce
  • Relationship and Team Building
  • Policy Development
  • Leadership and People Development
  • Employee Motivation and Performance
  • Stakeholder Management
  • Business Development
  • Executive Leadership
  • Strategic Planning and Execution
  • Complex Problem Solving
  • Business Consulting
  • Software quality assurance
Work History
10/2019 to Current Vice President of Quality Assurance Function Of Beauty | Caledonia, MI,
  • Collaborated with COO and Managing Principal to create organization's mission and vision statements.
  • Mitigated business risks by working closely with COO and Managing Principal to reposition company by working with partners in AI to increase revenue.
  • Hired and managed 30 employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and overall departmental productivity for clients.
  • Increased efficiency by analyzing business and IT processes to maximizing opportunities for improved productivity across several areas for clients.
  • Assessed clients Quality Assurance practices and advised and implemented Testing Centers of Excellence
05/2016 to 10/2019 Senior QA Manager Agenus | Berkeley, CA,
  • Worked with design to document business processes and create FRDs for Omnichannel and Apple Pay
  • Managed 11 QA Engineers/Business Analysts
  • Responsible for allocating QA resources across all systems for releases and projects
  • Lead and guide automation testers to ensure that ecommerce and on premise applications have manual scripts converted to automation scripts to reduce testing time
  • Consult on projects to ensure business and development are aware of potential issues with modifications
  • Responsible for QA budgets
  • Responsible for creating standard operating policies and procedures for QA team
  • Documented and streamlined business and IT processes
  • Responsible for assembling, training and hiring team to test software
  • Onboarded and provided guidelines for crowd testers to test ecommerce sight to assist in usability testing and ensure site stability
03/2007 to 10/2015 Project Manager/ Sr. Business Analyst Kate Spade, Liz Claiborne | City, STATE,

Spade, BPS and ECS

  • Implemented and deployed modifications to existing software for Business Planning and Estimate Costing Systems
  • Identified system and database modifications needed to support business process changes and requests
  • Created job aids, cheat sheets and business specifications to inform business and transition support responsibilities to application support
  • Analyzed and resolved production support issues


  • Documented system process for retail systems
  • Managed retail projects from point of product conception to POS systems
  • Managed project to implement QAS (CRM software)
  • Worked with outside vendor and hardware and software departments,
  • Super users, external companies to migrate data from third party CRM providers to QAS database
  • Tested CRM application for performance, navigation and modifications to GUI based on Brand
  • Created business test scenarios
  • Coordinated UAT and deployment of application


  • Managed projects for PLM deliverables from scope of project, resources, budget and implementation
  • Analyzed and resolved issues in timely manner
  • Updated stakeholders and team members with status of project
  • Managed and trained 10 QA testers off site
  • Created presentations and flows to assist development in understanding business process
  • Implemented QA process for PLM system
  • Strategized with other IT development and analysts for integration solutions between PLM system and ERP systems Business
  • Managed team of 14 QA testers
  • Created project plans to ensure that testing was completed within allotted time of project
  • Created training schedules for cross-training for Quality Assurance Team
  • Coordinated with Quality Assurance Consultants from Pakistan and onsite to decrease turnover testing time
  • Trained two QA Lead Testers to oversee teams in Pakistan and China
  • Cross-trained colleagues for different modules within PLM to transition responsibilities for production support
03/2005 to 04/2007 Sr. Quality Assurance Tester/ IT Consultant Kelly Services | City, STATE,
  • Tested PLM system reducing run rate in production by 50%
  • Collaborated with business analysts and development to identify gaps in functional documentation and clarify business requirements
  • Created training documentation for users
Expected in 09/2022 to to Master of Science | Innovation And Technology Northcentral University, San Diego, CA GPA:

Specialization in CyberSecurity

Expected in 08/1999 to to Bachelor of Science | Computer Science New Jersey City University, Jersey City, NJ, GPA:

GPA 3.45

  • PMO Certification Training - Expected completion 9/1/2021
  • HIPAA Certified -2021

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Resume Overview

School Attended

  • Northcentral University
  • New Jersey City University

Job Titles Held:

  • Vice President of Quality Assurance
  • Senior QA Manager
  • Project Manager/ Sr. Business Analyst
  • Sr. Quality Assurance Tester/ IT Consultant


  • Master of Science
  • Bachelor of Science

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