Vice President Of Operations resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Website, Portfolio, Profiles
Professional Summary

Solution-oriented and problem solver with 5 years of experience improving processes, systems, and creating trainings. Highly skilled in communication, collaboration, and process creation & implementation

Expected in 05/2018
Bachelor of Arts: PSYCHOLOGY
Work History
06/2022 to Current
Vice President of Operations Clean Harbors, Inc. Salisbury, MA,
  • Design and implement the FSG operations processes for the F45 Training studios it serves
  • Manage hiring and recruiting process for internal FSG hires, Operations Specialists, and additional support staff and coordinators - Supervise the implementation and execution of the overall FSG operations procedures and protocols for FSG to service the F45 Training studios within the network
  • Establish scaled external vendor relationships and negotiate contracts with external vendors to reach profitable agreements
  • Manage the processes of F45 Training studio equipment logistics and various facilities services across the franchisee portfolios - Manage external vendors and service relationships related to FSG services associated with the pre and post-opening needs of F45 Training studios
  • Develop and evolve best practices associated with the operational needs of FSG and of network wide F45 Training studios
  • Maintain and provide insight and recommendations to the broader FSG services and ensure that all critical functions of FSG are communicating and working in partnership across various functions
  • Partner with internal FSG and F45 Training Inc Business units as necessary for the successful execution of a multi-unit F45 Training studio roll-out program
  • Make technology and process recommendations for the design of a multi-unit F45 Training studio roll-out program
  • Ensure that the FSG team has the systems, tools, and labor resources necessary to meet current and projected installation demand
  • Provide oversight and leadership to the Operations team(s), understanding unique project challenges and risks and developing plans to tackle these
  • Provide leadership to the overall Operations teams, understand unique project challenges and risks, and develop plans and processes for the successful execution of FSG services associated with F45 Training studio openings and ongoing FSG services to the F45 Training network.
  • Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
01/2020 to 06/2022
Onboarding Operations Supervisor Sears Belleville, NJ,

Responsible for all franchisee-facing teams in relation to studio onboarding + opening.

  • Lead a team of 15+ onboarding, marketing, and tech support agents - US based and overseas
  • Develop training manual + SOPs for new hires, setting the baseline for new hires across the company
  • Trained new employees on proper protocols and customer service standards.

Project Management

  • Adjusted Onboarding process in relation to efficiency and growth, following data-driven feedback and trends in ordering equipment
  • Work closely with high-performing studios to beta-test new software
  • Manage migration project of 2000+ studios to new tool developed with in-house tech team
  • Manage network migrations for 2000+ studios to new music platform and CRM system within four months.
09/2018 to 12/2019
Customer Onboarding Support Agent F45 Training Inc City, STATE,
  • Respond to ticket-based email inquiries from franchisees based on set procedures.
  • Clarify any issues and determine the best recourse, and escalate issues as required.
  • Follow up with franchisees via phone or email to ensure that any issues have been resolved to their satisfaction.
  • Collaborate with the F45 team to document all information in the support system.
  • Ensure franchisees are the happiest, most productive and satisfied partners in the F45 network.
  • Conflict resolution in a friendly manner and accordance with the F45 brand ethos.
  • Check-in calls with franchisees in the onboarding process to keep them on track.
  • Any other tasks assigned.
06/2017 to 08/2018
Assistant General Manager Club Pilates - East Long Beach City, STATE,
  • Help open and grow member base.
  • Continuously hit monthly goals and end each month in the top 10 nationwide.
  • Implement sales process to schedule prospects into Intro class
  • Drive Membership sales through outside sales and business development efforts
  • Manage client’s billing and ensure we are receiving the correct amount
  • Manage/create staff schedule
  • Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
  • Hire, train, and supervise all Sales Representatives
  • Conduct performance reviews
  • Hire/Manage all instructors at the studio
  • Create and manage a schedule of 10+ employees
  • Conduct monthly and biweekly staff meetings
  • Project Management
  • Training & Development
  • Time-management
  • Public speaking
  • Working knowledge of Freshdesk, Google Suite, Slack
  • Content creation in relation to training tools
  • Cross-department communication
  • Create and streamline internal processes
  • Problem-solving creatively
  • Detail-oriented

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Resume Overview

School Attended


Job Titles Held:

  • Vice President of Operations
  • Onboarding Operations Supervisor
  • Customer Onboarding Support Agent
  • Assistant General Manager


  • Bachelor of Arts

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