vice president of operations resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Boost operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change. Executive-level Business Manager and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills. Customer-oriented Executive with 26 years of experience focused on increasing Client Retention and Strategic Planning. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering mentoring and coaching. Recognized consistently for performance excellence and contributions to success in Insurance industry. Strengths in Customer Experience and Problem Resolution backed by training in Business Communications.

  • Strategic planning and execution
  • Relationship building
  • Coaching and mentoring
  • Effective leader
  • Client account management
  • Customer Service
  • Leadership
  • Project Management
  • Performance Analysis
  • Cost Control
  • Quality Assurance
Work History
01/2020 to Current Vice President of Operations Uworld | Irving, TX,
  • Managed 50+ team members across five departments, resulting in approximate $3 million increase in annual revenue.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20% YOY.
  • Managed, trained and motivated Managers and Supervisors to continuously improve knowledge and abilities in Insurance field.
  • Assessed financial statements and productivity reports to evaluate employee performance, develop targeted improvements and implement changes resulting in higher customer satisfaction.
  • Implemented operational strategies and effectively built customer and employee loyalty through reward programs and customer retention.
  • Coordinated quarterly leadership workshops to educate team members on best practices to optimize productivity.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Trained, coached and mentored staff to support smooth adoption of new client success program.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Served instrumental role in organizational transformation and implementation and participated in two successful large-scale corporate restructurings.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Built loyal account base and long-term business relationships with clients as well as sales accounts.
  • Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
08/2013 to 12/2018 Vice President of Systems Foresters Life Insurance And Annuity Co | City, STATE,
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
  • Communicated on weekly basis with customers concerning data exchange and technology integration.
  • Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes.
  • Oversaw development and implementation of improvements to Data Analytics, System Efficiencies and Program Rollouts.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
06/2011 to 07/2014 AVP Business Transformation First Investors Life Insurance Co | City, STATE,
  • Led product development team in delivery of system project, resulting in operational efficiencies.
  • Resolved system problems, improved operations and provided exceptional client support.
  • Increased customer satisfaction by resolving technical product issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked with long term customers to understand needs and provide exceptional service.
Expected in 05/1994 to to Bachelor of Arts | Business Communications SUNY At Buffalo, Buffalo, NY GPA:

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Resume Overview

School Attended

  • SUNY At Buffalo

Job Titles Held:

  • Vice President of Operations
  • Vice President of Systems
  • AVP Business Transformation


  • Bachelor of Arts

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