vice president of operations resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Performance-driven Vice President with 13 years of experience aligning systems with business requirements, policies and regulatory requirements. Results-oriented individual well-versed in interfacing and consulting on business processes driving results based on sound business judgment. Excellent employee development. Comfortable giving engaging presentations to clients to develop new business, expand accounts and establish brand profile. Exceptional team builder and leader of initiatives.

  • Documented and resolved Operational Issues via Staff/Client and Parent annual surveys which led to 55% reduction in divisional turnover
  • Top three of Division for financial operations performance and divisional goals
  • Leadership Achievement Circle by effectively exceeding company and divisional metrics
  • Won the "Big Dog Award" for bringing in the most clients
  • Won Client Satisfaction award year over year through strategic planning and operational goals
Work History
11/2016 to 07/2021
Vice President of Operations Covenant Transportation Richmond, VA, Atlanta, GA
  • Purposefully coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Supervised team of 500+ staff members
  • Devised specific marketing opportunities that netted growth by 25%
  • Increased company profits by 55% through performance optimization strategies
  • Initiated on-time, under-budget project management year over year to optimize performance
  • Oversaw hiring, adding valuable, talented professionals to strengthen management team
  • Met Year over Year budget
  • Mitigated regulatory risks by overseeing adherence to insurance and safety regulations
  • Attended client meetings, promoting brand and building rapport with prospects
  • Improved employee satisfaction rating by 20% realigning and enforcing policies
  • Increased workflow by analyzing data and maximizing opportunities for 60% improved productivity across several areas
07/2013 to 11/2016
Regional Manager of Operations Ciox Long Island City, NY, Atlanta, GA
  • Established and maintained operational standards for54 locations
  • Supervised staff to optimize brand expansion initiatives and productivity
  • Held weekly meetings with administrators to identify techniques to overcome sales obstacles
  • Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion
  • Reduced turnover 85% by enhancing training, motivation and engagement strategies with all staff
06/2012 to 07/2013
Executive Director of Operations The University Of Oklahoma Norman, OK, Atlanta, GA
  • Worked closely with organizational leadership and board of directors to affect operational direction
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities
  • Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing
  • Aligned organizational objectives with company mission, increasing revenue by 30% profit and profit into double digits by collaboratively developing integrated strategies
  • Increased business profits 75% by streamlining processes and trimming unnecessary positions.
  • Drove performance initiatives, facilitating 80% revenue increase
  • Coordinated and implemented effective training for over 45 administrators and staff professionals to improve operational processes
10/2008 to 06/2012
Director of Operations Omni Hotels Bedford, PA, Atlanta, GA
  • Oversaw day-to-day production activities in accordance with business objectives
  • Monitored budget and utilized operational resources
  • Achieved team goals through formalized training plans, coaching and performance management
  • Trained new employees on proper protocols and customer service standards
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
  • Reduced budgetary expenditures by 35% effectively negotiating contracts for more advantageous vendor terms
  • P&L and Budget Oversight
  • Financial Statement and Performance Review
  • Partnerships and Affiliations
  • Strategic Vision and Planning
  • Problem Anticipation and Resolution
  • Complex Problem-Solving and Critical Thinking
  • Performance Monitoring and Evaluation
  • Operational, Cost and Data Analysis
  • Performance Optimization Strategies
  • Hiring and Onboarding
  • Effective Communicator and Public Speaker
  • Employee Motivation and Performance Reviews
  • Competitor Trends
  • Event Networking
Expected in 05/1987 to to
Bachelor of Arts: English
North Carolina Central University - Durham, NC

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Resume Overview

School Attended

  • North Carolina Central University

Job Titles Held:

  • Vice President of Operations
  • Regional Manager of Operations
  • Executive Director of Operations
  • Director of Operations


  • Bachelor of Arts

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