A high-achieving Vice President of Operations with demonstrated skills in integrating operational strategies, building partnerships and developing new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues.
Skills
Adobe Creative Suite
Marketing strategies
Leadership
Sales
Technical support
Employee Training
Budgeting
Scheduling
Purchasing
Policy and Procedure Development
Business Planning
Key Performance Indicators (KPIs)
Product Development
Non-profit sector
Logo design
Photography
Branding Strategies
Team building
Work History
Vice President of Operations, 08/2018 to Current Johnson Controls, Inc. – Madison, AL,
Started and operate GL Imprinting company.
Designed branding package for GL Imprinting.
Responsible for marketing campaigns and social media development.
Creative designer for new apparel and promotional items.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 200%.
Design Manager, 01/2012 to 08/2018 Amazon.Com, Inc. – Country Club Hills, IL,
Produced designs that met customer approvals and recorded tracking logs using AirTable Software.
Provided cost-effective design solutions resulting in cost effective apparel and promotional item production.
Implemented marketing strategies which resulted in 60% growth of customer base.
Performed initial client assessments and analysis that began design research process.
Responsible for creative design of new apparel and promotional items.
Designed graphics for websites, logos and promotions for clients.
Used Adobe Creative Cloud to create images and layouts for over 125 projects.
Lead Technical Analyst, 08/2015 to 07/2016 Cox Communications Inc – Harahan, LA,
Led team of 60 analysts to reach weekly and monthly goals.
Created and read daily and monthly reports on team statistics to write up performance appraisal.
Raised proficiency by 45% by monitoring team member calls to listen for people cheating system and ways team members can improve.
Conducted team meetings weekly to promote teamwork and provide team progress.
Conducted training sessions with team members.
Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Conducted thorough reviews of analyst operations to devise and deploy improvement strategies, facilitating consistent call metrics.
Multiple Positions, 03/2003 to 06/2009 Verizon Wireless – City, STATE,
Technical Support Supervisor, Retail Sales Representative, and Technical Support Coordinator
Developed daily reports for team statistics to be able to develop my team members into leaders.
Developed and directed team meetings and training sessions weekly to promote teamwork.
Supervised and provided direction for 15 technical support coordinators.
Exceeded monthly goals by 50% or more consistently.
Developed sales strategies
Achieved 115% of monthly quota and grew sales by 40% within three months, earning Top Dog Award in store.
Consistently hit and exceeded sales goals by 20 to 40%.
Developed and ran team Data Point of Contact program which raised team proficiency by over 54%.
Worked collaboratively with supervisors as Point of Contact while supervisors conducted meetings.
Developed training modules for team members to keep them up to date on new information.
Effectively communicated with and supported sales, marketing, and administrative teams.
Proposed technical solutions for recent functional designs and suggested options for performance improvement of technical support programs.
Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Education
Bachelor of Applied Science: Communication and Information Design, Expected in 12/2019 SUNY Polytechnic Institute - Utica, NY, GPA:
Graduated with 3.92 GPA
Honor Society
Graduated summa cum laude
President's List all semesters.
Associate of Applied Science: Graphic Design Technologies, Expected in 05/2017 Mohawk Valley Community College - Utica, NY, GPA:
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