Vice President of Operations Resume Example
Strategic operations executive with history of proactively identifying and solving complex problems, revenue, and engaged performance management. Proven track record of exceeding budget expectations and developing client relationships, while building and leading cross-functional teams.
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Lhc Group – Jamestown , NY
Largest private equity backed provider of physiatry services, in post-acute settings, nationwide
- Primary decision-maker and leader of day-to-day business operations including Human Resources, Finance, Risk Management, Compliance, and Administration.
- Increased compliance scores from 50% to 97% and employee engagement/productivity from 60% to 90% by identifying and implementing significant performance optimization strategies and efficiency improvements.
- Developed and managed relationships with over 150 physicians and clinical providers, nationwide, including communication related to compensation, contracts, training, billing, and compliance issues.
- Increased physician satisfaction 50% with design of improved compensation statements and communications.
- Managed employee P&L during COVID-19 pandemic with minimal impact to employee headcount.
- Directed development of new operational systems, resulting in 7% reduction of annual operating costs.
- Designed and implemented first company-wide, annual performance review process and led all performance management and development.
- Identified and promoted 3 new Regional Managers during first review process, resulting in Employee Satisfaction rising 20%, with employees identifying annual reviews and increased responsiveness from management as key drivers.
Engel – MI, State
Privately owned rehabilitation therapy management company providing care across the service continuum, including Outpatient Clinics, Skilled Nursing Facilities, Assisted & Independent Living Communities, and Home Health
- Client Account Manager and leader of multi-state team, with full P&L responsibility of over $20 million dollars in budgeted revenue.
- Increased gross margin from 8% to 15% while improving compliance, patient outcomes, and customer satisfaction.
- Improved operational efficiencies as evidenced by several key performance indicators: implemented turnaround strategies to increase low-performing location profit margins from 0% to 10%, reduced open positions from 10% to 2%, and increased productivity from 60% to 80%.
- Led team of 25 managers and over 250 staff members, maintaining lowest employee turnover and highest safety and compliance rates in region.
- Furthered brand awareness and customer loyalty through creation marketing presentations and quarterly business reviews for each customer based on financial and clinical data, strengthening clients' market value while illustrating HealthPRO's role in their success.
Ricoh Americas Corporation – Tewksbury , MA
Provider of full-service consultation and management services for those effected by major medical events.
- Established and managed consulting business for individuals and families living with major medical issues.
- Independently managed all aspects of start-up operation, including service line creation, finance, ERP systems, marketing strategies, and client engagement.
- Built client base from 0 to 100 clients, increasing sales by 50% year over year.
- Cultivated partnerships with professionals in wide variety of senior living sectors to increase client base and integrate offerings which led to 10% of existing customers engaging partner services.
RehabCare – City , STATE
Publicly traded rehabilitation therapy management company providing care across the service continuum, including Outpatient Clinics, Skilled Nursing Facilities, Assisted & Independent Living Communities
- Client Account Manager and leader of teams throughout Illinois, with full P&L responsibility of over $16 million dollars in budgeted revenue.
- Consistently demonstrated 5-star customer satisfaction while surpassing revenue and contribution targets.
- Led 23 locations with 20 managers and over 200 staff members with lowest staff turnover rates in region.
- Managed human resources, regulatory compliance, training, clinical services, marketing, business development, budgeting, infrastructure, IT, and customer relations for defined book of business.
Chicago Waldorf School Board of Trustees2020 - Present
· Board of Trustees is responsible for legal and fiduciary stewardship, strategic planning, budget approval, risk management, and oversight of the school's affairs.
· Utilizing my Operations, Human Resources, and Risk Management experience to provide oversight, strategy, and consultation as a member of both the Audit Committee and Committee on Trustees.
- Professional Women's Club of Chicago
- Society for Human Resource Management
- Expert user of Microsoft Office - Word, Excel, PowerPoint, Outlook, and Adobe Acroba
- Expert user of multiple HRIS, ERP and Payroll systems, including ADP, Sage, Concur, Paylocity, and SurePayroll
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Resume Overview
School Attended
- Massachusetts General Hospital Institute Of Health Professions
- University Of Chicago Graham School Of Business
- Bentley University
Job Titles Held:
- Vice President of Operations
- Regional Vice President
- Founder/Business Owner
- Area Director of Operations
Degrees
- MS : Communications Science & Disorders
Certificate - Business Strategy & Development
Certificate - Human Resources
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