Vice President of Operations Resume Example

Privately owned rehabilitation therapy management company providing care across the service continuum, including Outpatient Clinics, Skilled Nursing Facilities, Assisted & Independent Living Communities, and Home Health

• Client Account Manager and leader of multi-state team, with full P&L responsibility of over $20 million dollars in budgeted revenue.
• Increased gross margin from 8% to 15% while improving compliance, patient outcomes, and customer satisfaction.
• Improved operational efficiencies as evidenced by several key performance indicators: implemented turnaround strategies to increase low-performing location profit margins from 0% to 10%, reduced open positions from 10% to 2%, and increased productivity from 60% to 80%.
• Led team of 25 managers and over 250 staff members, maintaining lowest employee turnover and highest safety and compliance rates in region.
• Furthered brand awareness and customer loyalty through creation marketing presentations and quarterly business reviews for each customer based on financial and clinical data, strengthening clients' market value while illustrating HealthPRO's role in their success.

Provider of full-service consultation and management services for those effected by major medical events.

• Established and managed consulting business for individuals and families living with major medical issues.
• Independently managed all aspects of start-up operation, including service line creation, finance, ERP systems, marketing strategies, and client engagement.
• Built client base from 0 to 100 clients, increasing sales by 50% year over year.
• Cultivated partnerships with professionals in wide variety of senior living sectors to increase client base and integrate offerings which led to 10% of existing customers engaging partner services.

Publicly traded rehabilitation therapy management company providing care across the service continuum, including Outpatient Clinics, Skilled Nursing Facilities, Assisted & Independent Living Communities

• Client Account Manager and leader of teams throughout Illinois, with full P&L responsibility of over $16 million dollars in budgeted revenue.
• Consistently demonstrated 5-star customer satisfaction while surpassing revenue and contribution targets.
• Led 23 locations with 20 managers and over 200 staff members with lowest staff turnover rates in region.
• Managed human resources, regulatory compliance, training, clinical services, marketing, business development, budgeting, infrastructure, IT, and customer relations for defined book of business.