vice president of operations resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Results orientated leader committed to growing the business through employee development, utilizing a servant leadership style.  Proven track record of exceeding goals while maximizing shareholder value.  Focused on creating learning environments in face of rapidly evolving and changing markets.  Excels at customer service initiatives to drive top line sales.
  • Customer Orientation
  • Results Orientation
  • Problem Solving
  • Change Management


  • Developing Employee Potential
  • Decision Making
  • Performance Management
Work History
Vice President of Operations, 08/2013 to Current
AbmJunction City, KS,
  • Strengthened company's business by leading implementation of Pizza Cucinova/Cucinova Urban Italian Fast Casual Artisan Pizza concept
  • Trained, coached and mentored staff to ensure smooth adoption of new systems and procedures
  • Exceeded company objectives with SSS growth of +40%.
  •  Partnered successfully with culinary, marketing and training to gain brand exposure and increased market share via social media & LSM activities.
  • Responsible for day to day operations Central Region for Sbarro's
  • Spearheading off mall Sbarro development


Division Vice President, 11/2009 to 08/2013
DavitaMesquite, TX,


  • Responsible for the Strategic Management of  97 Corporate and 473 Franchise Restaurants for the Mid South Division
  • Lead the redevelopment of the St. Louis market with 25 new restaurant openings, achieving a South Region record of opening week sales of $94,000
  • Piloted breakfast initiative in New Orleans and Shreveport with System leading sales
  • Partnered with our Quality Assurance team to establish Franchise compliance in accordance with Wendy's operating standards
  • Produced EBITDA results at 2% points above System average


Vice President of Operations, 2007 to 10/2009
AbmLongmont, CO,
  • Responsible for growing from 11 Wendy's to 62 Wendy's and 3 Max & Erma's restaurants in a two year period
  • Improved Gross Profits from 39.70% in 2008 to 43.40% in 2009
  • Strengthened Operational performance from 25 "F" rated restaurants to 0 "F" rated, moving to 35 Sparkle Restaurants
  • Authored the "My Wendy's" System wide service initiate and to this day is embedded in the Corporate Mission Statement
Regional Vice President, Correctional Services, 07/2006 to 11/2006
Meritage HomesTucson, AZ,
  • Trained, coached and mentored staff to ensure smooth adoption of new programs to include business reviews
  • Retained key contracts to include Cook County prison
  • Spearheaded inmate to workmate Serv Safe initiative
Division Vice President, 2003 to 07/2006
Wendy's InternationalCity, STATE,
  • Responsible for Strategic Management of 120 Corporate and 330 Franchise Restaurants
  • Mentored 3 direct reports who all were promoted to Division Vice President positions
  • Consistently outperformed System results improving from 14th to 2nd in overall DVP rankings
  • Authored "Performance Managing the Operations Leader" which is the centerpiece of Wendy's Multi-Unit Curriculum 
Director of Area Operations/Franchise Area Director, 06/1981 to 2003
Wendy's InternationalCity, STATE,
  • Responsible for Corporate Restaurants in Salt Lake City and Philadelphia as Director of Area Operations
  • Opened 33 new restaurants in SLC over a 5 year period
  • Improved profits in SLC from $3 million to $12 million over a 5 year time frame
  • Responsible for increased urban development of new restaurants in the Philadelphia market
Bachelor of Science: Management Science, Expected in 1981
Lock Haven University - Lock Haven, PA
  • Three time recipient of the Jim Near Legacy award at Wendy's
  • Golden Eagle award recipient at Wendy's
  • Board of Directors for Wendy's PAC (Political Action Committee) (past)
  • Board of Directors for the Adoption Exchange (past)
  • Board of Directors for Tuberous Sclerosis Association (past)

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Resume Overview

School Attended

  • Lock Haven University

Job Titles Held:

  • Vice President of Operations
  • Division Vice President
  • Vice President of Operations
  • Regional Vice President, Correctional Services
  • Division Vice President
  • Director of Area Operations/Franchise Area Director


  • Bachelor of Science

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