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Vice President of Operations Resume Example

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VICE PRESIDENT OF OPERATIONS
Summary

Customer-oriented Executive with 4 years of experience focused on increasing production, profit margins of a minimum of 50%, and minimizing downtime. Adaptive and detailed/deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Management strength is in developing long term relationships with clients and employees. Competitive work ethic to drive success to a business and personal growth.

Skills
  • Leadership training
  • Communication Skills
  • High Stress Tolerance
  • Employee development
  • Financial administration
  • Customer retention
  • Advanced Excel Training
  • Policy/program development
  • Relationship development
  • On boarding and off boarding employees
Experience
Vice President of Operations | 08/2020 to 01/2021
1ChoiceSolutions - Clearwater, FL
  • Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Monitored inventory levels on a weekly basis and placed new orders for merchandise to keep supply well-stocked.
  • Adjusted financial schedules and prices by applying supply management department cost information.
  • Improved customer confidence and recovered previous year sales losses with 40% gain by building and renewing customer relationships to define market opportunities.
  • Formulated plans to expand business operations, growing overall territory 120% in a one year timeframe.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Streamlined cost analysis process by creating and implementing new, more efficient policies and procedures.
  • Analyzed financial data to identify financial trends, patterns and strategy and compiled information into reports.
Director of Operations | 01/2019 to 07/2020
1Choice Solutions - Clearwater, FL
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Increased customer base and market share by promoting product through diverse channels.
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
  • Trained, managed and motivated employees to promote professional skill development.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Managed scheduling for 25 employees to optimize productivity.
  • Lead team of 10 employees in all operations including sales, service, parts and office functions.
  • Fostered strong relationships with Clients such as Diebold, Securitas, and Onity who I currently work with on a day to day basis
Personal Training Director | 01/2017 to 01/2019
LA Fitness - Clearwater, FL
  • Developed and managed personal training program operations in a facility doing over $840,000 in yearly business.
  • Devised creative plans for improving employee motivation, satisfaction and performance.
  • Made approximately 200 welcome calls to new members daily.
  • Mentored and oversaw a 18-person team of trainers completing more than 50 appointments each week.
  • Managed the recruitment and hiring of new professionals in order to diversify offerings and fulfill training needs for customers.
  • Managed 13 personal trainers.
  • Facilitated 2 staff meetings per week.
  • Maintained current personal training client list and performed 300 + personal training sessions weekly.
  • Performed body scans, determined best-fit fitness plans and wrote out meal schedules and macros to optimize training.
  • Increased personal training Monthly recurring revenue by 40 thousand over a 2 year span.
  • Hired and Developed trainers and under management employees.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Developed and implemented new sales strategies to update product lines.
  • Supported all sales team members to drive growth and development.
ABA Home Therapist | 01/2012 to 12/2016
The speech Academy - Easton, CT
  • Defined problems, selected methods and completed experiments to gather data.
  • Determined central concerns and identified optimal strategies of investigation and remediation.
  • Assessed group dynamics and operational efficiency by developing and overseeing diverse programs and projects.
  • Maintained thorough records and submitted timely reports of project activities, findings and recommendations.
  • Planned and coordinated consistency programs to evaluate behavior.
Education and Training
Gateway Community College - New Haven, CT
Business Administration And Management, 05/2012
Derby High School - Derby, CT
High School Diploma
National Personal Training Institute - Connecticut
Exercise Science, 06/2016
Accomplishments
  • During my First few months as the Director of the training Department with LA Fitness I was the top performer in the company nationwide that consist over 800+ facilities.
  • In my current position I grew the company adding 11 additional states from our biggest client. We were rewarded the states during the mid year review based off of being ahead of our mid year mark numbers.
  • Promoted from Account Manager to Vice President of Business operations, in less than 12-months
  • Consistently maintained high customer satisfaction ratings.
Certifications
  • Microsoft Excel
  • First Aid/CPR
  • Florida Real Estate License
Technical Skills
  • Microsoft Excel
  • Microsoft Word
  • Quick Books Desktop/ Online
  • Intuit Payroll
  • Service Fusion
  • Sales Force
  • Optimo Route
  • Route Savvy
  • Gmail
  • Outlook
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Resume Overview

Companies Worked For:

  • 1ChoiceSolutions
  • 1Choice Solutions
  • LA Fitness
  • The speech Academy

School Attended

  • Gateway Community College
  • Derby High School
  • National Personal Training Institute

Job Titles Held:

  • Vice President of Operations
  • Director of Operations
  • Personal Training Director
  • ABA Home Therapist

Degrees

  • High School Diploma

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