Customer-oriented Account and Project Manager with experience focused on developing long term relationships and delivering customer satisfaction. Self-motivated and highly flexible, able to work creatively and respond to a fast-paced environment. Strong Process Improvement experience and Strong multi-tasking ability with a flexible approach, willingness to travel and do whatever it takes to make a business successful and satisfy customers at any given time.
Skills
Business Relationship Management
Superior written and verbal communication skills
Adaptable and able to work under pressure
Excellent presentation skills
Strong organizational, alliance, and project management skills
Highly motivated, self directed individual
Project management
Advanced Excel Training
Process Improvement
Strong leadership
Relationship development
On boarding and off boarding employees
Product Knowledge - Alarm, Camera, Fire Systems, Onity Locks and Access, Front desk training, OnPortal, OnPoint, HVAC, and Physical Security.
Experience
Project Manager, 01/2018 - 01/2021 Sharp Decisions – Jersey City, NJ,
Scheduled and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated.
Work with cross-functional organizations and ensure alignment across workstreams
Partnered with Service Manager & Service Operations Lead to prepare a bi-weekly technician schedule
Proactively distribute orders for jobs daily.
Provided oversight for all projects within the Program accountable to ensure that all project deliveries meet or exceed timelines, cost and quality. High attention to detail.
Provided Weekly updates to Client, Customers, management internally and externally to ensure progress if projects and satisfaction of work completed.
Assured customer satisfaction levels for service, systems and installation are met or exceeded throughout assigned territory.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
Oversaw and directed all projects within the Program.
Managed a team of project coordinators to assist in hitting monthly numbers that were required by the client/customer.
Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
Built strong community relations with subcontractors, clients and customers to optimize cost savings and complete timely preconstruction.
Leverage and drive best in class customer focused culture
Serve as the point person for key business stakeholders
Managed multiple accounts for marquee clients Diebold Diebold managing their physical security preventive maintenance account in all major financial institutions, Securitas Alarm, Camera, and Fire security accounts doing preventive maintenance and installation in all major financial institutions and Onity working with their lock products on new installations/retro fits.
Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
Generated daily operational and sales reports for corrective action or continuous improvement.
Facilitate journey mapping workshops with business partners to eke out critical problems and solve for points of customer dissatisfaction
Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
Streamlined cost analysis process by creating and implementing new, more efficient policies and procedures.
Director of Operations, 01/2018 - 01/2021 Telerent Leasing Corp. – Albany, NY,
Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Coordinated schedules and day-to-day activities of crew to satisfy project needs.
Area Sales Manager, 01/2016 - 01/2018 Primepay – Minneapolis, MN,
Responsible for clubs sales performance in the training department. extremely high Sales goals, team builder, lead trainer, and customer relations were all daily responsibilities as the Director of Training,
Supported all sales team members to drive growth and development.
Monitored sales team performance and provided effective training to help each reach targets.
Penetrated new markets by investigating competitor products, services and trends.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
Developed reports for senior leadership and other business/technical partners on program decisions, status, and risks
Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
Education and Training
Bachelor of Arts: Business, Expected in 05/2014 - Southern Connecticut State University - New Haven, CT GPA:
: Exercise Science, Expected in 06/2016 - National Personal Training Institute - Connecticut , GPA:
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