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Vice President Of Operations Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change. Accomplished Internet Technology revamps & upgrades with proven expertise in operational integration, partnership development and revenue generation. Effectively oversee KPIs and internal control structures to stay on top of operational trends and implement proactive corrective actions. Goal-driven, adaptable and resourceful in addressing changing conditions. Seasoned Vice President specializing in construction projects. Strategic and astute professional identifies, plans and develops new business, networks and opportunities. Accomplished closer, persuasive negotiator and positive relationship builder skilled in facilitating compromise while aligning goals with quantitative results. Resourceful and meticulous Vice President with over 8 years of results-oriented experience in business intelligence and reporting by redefining financial capabilities and overhauling operations management. Organizational culture change professional with demonstrated success in developing and implementing optimized Mechancial solutions. Versatile leader with success in site performance turnaround, attrition reduction and improvement of employee/customer satisfaction.

Skills
  • Continuous Improvements
  • Performance Monitoring
  • Budget Creation
  • Budgeting
  • Inventory Control
  • Staff Development
  • Bookkeeping
  • Scheduling
  • Employee Training & Retention
  • Operational Leadership
  • Accounting
  • Vendor Relations
  • Supply Chain Management
  • Policy and Procedure Development
  • Purchasing
  • Cash Flow Analysis
  • Quality Management
  • Policy and Procedure Writing
  • Financial Statements
  • Estimating
  • Enterprise Software
  • Customer Billing
  • Customer Contact
  • Client Base Retention
  • Order Entry
  • Contract Review
  • Business Solutions
Experience
Aramark Corporation - Vice President of Operations
Bowling Green, KY, 07/2013 - Current
  • Brought about substantial operational improvements by reworking policies and enhancing enforcement.
  • Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
  • Generated and implemented business strategies to increase revenue while executing operational base development.
  • Represented company interests before all relevant parties, including federal agencies, city representatives and regulatory entities.
  • Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
  • Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
  • Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
  • Completed daily, monthly & quarterly reports to include findings via conducting site visits and subsequent report generation.
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Initiated on-time, under-budget project management to optimize performance.
  • Monitored metrics to verify asset stability and effectiveness in strategies designed to increase profit margin.
  • Transformed departmental operations through aggressive process overhaul and attention to quality. (Human Resource & Accounts Payable)
  • Created business process flows in Accounts Receivable to collect revenue in a timely fashion.
  • Spearheaded cross-functional initiative to achieve business goals driving increased revenues and profits. Cut overhead within the company by programming & installing new software systems.
  • Collaborated with various departments to identify operational challenges and plan corrective actions.
Myrtle Beach Building Supply - Inside Sales Coordinator
Little River, SC, -
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
  • Educated customers on product features and technical details to highlight benefits.
  • Effectively communicated with customers and prospects, helping to build lucrative and lasting business partnerships.
  • Processed orders and reviewed accounts to ensure correct pricing, quantities and shipping data.
  • Answered customers' questions about products, prices and availability.
  • Contacted new and existing customers to discuss how specific products can meet individual needs.
  • Utilized extensive research skills and highly developed listening talents to effectively resolve customer issues.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
  • Delivered superior customer support resulting in 100% account retention rate.
  • Contacted new and existing customers to discuss product and service solutions.
  • Investigated sales and service issues to provide effective resolutions.
  • Cultivated and strengthened customer relationships to drive revenue growth.
Uncle Julio's - Engineered Lumber Specialist
Lubbock, TX, Jan2010 - 2014
  • Attended trade shows, conferences and seminars to promote products and network with industry members.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Maintained excellent and open communication with company leadership to facilitate business development.
  • Used networking opportunities to create successful, on-going business relationships.
  • Acted as customer liaison between sales management and personal accounts.
  • Utilized upselling techniques to build sales with current clients.
  • Collaborated with colleagues to exchange selling strategies and marketing information.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches.
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Organized joint sale calls with current customers and outside vendors.
  • Contacted new and existing customers to discuss suitable products and services on offer by company, resulting in 97% in repeat business.
  • Supported sales management initiatives to optimize business development.
  • Expanded sales by performing comprehensive market research on products and market locations.
  • Analyzed sales presentations to cultivate projects that communicated product quality and market comparison.
  • Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Developed dynamic sales presentations to build urgency with prospects.
  • Attended trade shows and sales conferences.
  • Answered customers' questions regarding products, prices and availability.
  • Collaborated with members of other departments to complete sales transactions.
  • Managed portfolio of clients by bolstering growth initiatives and overseeing account maintenance.
  • Leveraged CAD Software to input and compile data gathered from various sources.
Restaurant Concepts - Restaurant Manager
City, STATE, Jan1999 - Feb2008
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Worked closely with General Manager, chef and cooks to determine menu plans for special events or occasions.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Detailed hands-on requirements for performing preventive maintenance and repairs to kitchen equipment and I.T. equipment.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Updated computer systems with new pricing and daily food specials.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
  • Developed and maintained exceptional customer service standards.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Managed accounts payable, accounts receivable and payroll.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
Education and Training
Swansea High School Swansea, SC Expected in 1992 High School Diploma : - GPA :
Central Texas College Killeen, TX Expected in Associates Degree- Accounting : Accounting And Computer Science - GPA :
Boise Cascade Alexandria, LA, Expected in Engineered Lumber Specialist : LUMBER - GPA :

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Resume Overview

School Attended
  • Swansea High School
  • Central Texas College
  • Boise Cascade
Job Titles Held:
  • Vice President of Operations
  • Inside Sales Coordinator
  • Engineered Lumber Specialist
  • Restaurant Manager
Degrees
  • High School Diploma
  • Associates Degree- Accounting
  • Engineered Lumber Specialist

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