vice president of operations resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
High-achieving Vice President of Operations with demonstrated skills in integrating operational strategies, building partnerships and developing new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues.
Skills
Continuous Improvements
Performance Monitoring
Scheduling
Accounting
Purchasing
Quality Management
Insurance Knowledge
Key Performance Indicators (KPIs)
Employee Training
Budgeting
Staff Management
Operational Leadership
Cash Flow Analysis
Policy and Procedure Development
Product Development
Education
Radford UniversityRadford, VAExpected in 12/2010 ā āBachelor of Science:Speech Pathology - GPA:
Fauquier High SchoolWarrenton, VAExpected in 06/2006 ā āHigh School Diploma: - GPA:
Work History
Onsite Safety - Vice President of Operations Tampa, FL, 12/2017 - Current
Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Established clear management goals and devised systems to track results for effective decision making.
Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
Increased company profits through performance optimization strategies and efficiency improvements.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Scheduled employees taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented a new software program to promote memorable, consistent and positive guest experiences.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Designed modern employee recognition program which boosted productivity and improved morale.
Two Men And A Truck - Bookkeeper Fargo, ND, 04/2013 - 12/2017
Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Used Quickbooks to complete payroll for 50 employees and took detailed records of procedures.
Reviewed and processed employee expense reports and vendor invoices for payment.
Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
Supported operations by communicating with customers, filing documents and managing data.
Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions.
Organized and carried out efficient month-end, quarterly and year-end processes.
Verified accurate recordkeeping processes, effectively reducing financial inconsistencies.
Maintained and processed invoices, deposits and money logs.
Reported financial data and updated financial records in ledgers and journals.
Axalta Coating Systems - Customer Service Representative Richmond, VA, 12/2010 - 04/2013
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Educated customers on promotions to enhance sales.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Regularly exceeded daily sales and product add-on quotas.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers in fast-paced environment.
Gardaworld - Bank Teller Stuart, FL, 01/2007 - 12/2010
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Promoted products or services to each customer to consistently achieve sales targets.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Assisted customers with compromised debit cards and issued new credentials.
Reconciled cash drawer and resolved discrepancies.
Sold and cross-sold bank products to new and existing customers.
Provided customer records on demand, including account statements and copies of checks.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.