Vice President Of Operations resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Quality-focused and efficiency-driven leader with over 24 years' experience delivering high-quality care to patients in critical care, homecare and personal care home settings. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in all aspects of healthcare. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Developed strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

  • Operational Leadership
  • Employee Training
  • Acute Care Expertise
  • Strong clinical judgment
  • Relationship development
  • Process Improvement
  • Performance Monitoring
  • Chronic Disease Management
  • Customer service
  • Team management
Work History
03/2006 to Current
Vice President of Operations Onsite Safety Concord, NC,

I began my home health career in 2006 working as a field RN. I was promoted to Clinical Manager in 2012, Director of Operations in 2013, Area Vice President of Operations in 2014 and Vice President of Operations in 2018.

  • Developed strategies, optimized operational efficiencies and executed initiatives to improve retention and clinical quality and enhanced growth in regional operations.
  • Leadership development and building bench strength.
  • Developed turnover strategies for improving key retention and staffing strategies for managing census changes.
  • Worked with under-performing care centers to develop turnaround strategies.
  • Ensured execution of clinical, operational and technological initiatives.
  • Optimized operational efficiencies by identifying opportunities for collaboration across the region.
  • Monitored and evaluated employee performance. Held employees accountable for the attainment of defined goals and objectives.
  • Executed effective performance redirection when needed, developed employees through coaching, mentoring, and formal, on the job training and development opportunities.
05/2004 to Current
Supervising Registered Nurse Park Avenue Center Minneapolis, MN,
  • Assessed residents to determine individual needs and developed care plans in coordination with houseparents and case managers.
  • Educated residents and houseparents on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Educated residents and staff on disease processes, prognosis and treatment, monitored for effectiveness and side effects of medications.
  • Observed and reported resident condition, progress and medication side effects to accurately document updates.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping residents regain or improve coping abilities to prevent further disability.
  • Audited charts and reviewed clinical documents to verify accuracy.
06/1996 to 03/2006
Staff Registered Nurse, ICU Cleveland Clinic Columbia Station, OH,
  • Provided direct patient care of patients in the intensive care unit, observed patients' vital signs, administered physician-prescribed medications and treatments and monitored respiratory status. Documented findings in EMR.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Delivered age-appropriate medical care for adult, adolescent and geriatric ICU patients.
  • Administered medications via oral, IV and intramuscular injections, performed wound care and other ordered treatments, monitored responses to address new concerns and communicated with physicians.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Built rapport with patients and family members to deliver exceptional care and maintained respectful treatment environment that honored patients' and families’ cultural and religious traditions and preferences.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Expected in 05/1996
Associate of Science: Nursing
University of North Georgia - Dahlonega, GA

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Resume Overview

School Attended

  • University of North Georgia

Job Titles Held:

  • Vice President of Operations
  • Supervising Registered Nurse
  • Staff Registered Nurse, ICU


  • Associate of Science

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