Vice President of Operations Resume Example
Ambitious Banking Executive with broad experience in operations, product development, administration, audit control, retail banking and compliance. Responsible for a wide range of commercial bank operational responsibilities. Ensure fulfillment of all applicable policies and procedures and recommend enhancement. Compliance with all governing regulations.
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- Key individual in the development of products, policies and procedures of a de novo commercial bank.
- Effective management of Operations Department of commercial bank, executing and supporting numerous integral functions.
- consistent satisfactory audit reviews and successful regulatory examinations. No operational losses during tenure as Vice President, Operations and contributed to bank profitability through oversight and enforcement of fee application policies.
- Successful development and management of team of operation personnel, tasked with wide range of disparate responsibilities.
Kissimmee , FL
Oversee the operations department of the bank including but not limited to check processing, funds transfer, remote capture, ACH processing and management, debit card administration and fraud monitoring. Also responsible for the IOLA Fund management and administration, Tenant Security management and end of year processing. In charge of staff training, development and evaluation. Provide support and guidance to branch network. Create new pricing packages and establish new products via Core system. Maintain and inventory stocks of monetary instruments, coordinate inventory of supplies, statements and stationery with core processor. Oversee Inward and outward Bills for collection and manage all Subpoenas and Levies. Ensure compliance with all policies and regulations resulting in satisfactory audits.
Midlothian , VA
Managed a team of Customer Service Representatives answering clients inquiries regarding Mutual Fund and Money Market products. Evaluate random calls and enhance procedures to better serve account holders. Provide in-house training to staff to introduce new products and services. Update website information and post various interest rates changes.
Memphis , TN
Manage the daily operations of both customer service and tellers' platforms, ensuring compliance with all policies and procedures and placing great emphasis on accuracy consistently through out. Manage and approve currency shipments to and from the Federal Reserve Bank and establish tellers' limits. Review and decision daily overdraft reports, wire transfers requests and issuance of all bank instruments including foreign drafts.
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Resume Overview
School Attended
- Fordham University
Job Titles Held:
- Vice President of Operations
- Call Center Supervisor
- Operations Supervisor
Degrees
- Bachelor of Science
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