Ambitious Banking Executive with broad experience in operations, product development, administration, audit control, retail banking and compliance. Responsible for a wide range of commercial bank operational responsibilities. Ensure fulfillment of all applicable policies and procedures and recommend enhancement. Compliance with all governing regulations.
Oversee the operations department of the bank including but not limited to check processing, funds transfer, remote capture, ACH processing and management, debit card administration and fraud monitoring. Also responsible for the IOLA Fund management and administration, Tenant Security management and end of year processing. In charge of staff training, development and evaluation. Provide support and guidance to branch network. Create new pricing packages and establish new products via Core system. Maintain and inventory stocks of monetary instruments, coordinate inventory of supplies, statements and stationery with core processor. Oversee Inward and outward Bills for collection and manage all Subpoenas and Levies. Ensure compliance with all policies and regulations resulting in satisfactory audits.
Managed a team of Customer Service Representatives answering clients inquiries regarding Mutual Fund and Money Market products. Evaluate random calls and enhance procedures to better serve account holders. Provide in-house training to staff to introduce new products and services. Update website information and post various interest rates changes.
Manage the daily operations of both customer service and tellers' platforms, ensuring compliance with all policies and procedures and placing great emphasis on accuracy consistently through out. Manage and approve currency shipments to and from the Federal Reserve Bank and establish tellers' limits. Review and decision daily overdraft reports, wire transfers requests and issuance of all bank instruments including foreign drafts.
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