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Vice President of Operations Resume Example

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VICE PRESIDENT OF OPERATIONS
Executive Profile

Ambitious Banking Executive with broad experience in operations, product development, administration, audit control, retail banking and compliance. Responsible for a wide range of commercial bank operational responsibilities. Ensure fulfillment of all applicable policies and procedures and recommend enhancement. Compliance with all governing regulations.

Skill Highlights
  • Manage process of all incoming and out going wire transfers through various channels and final approval of all outgoing payments.
  • Daily inclearing check administration including the management of account exception resolution, ACH exception resolution, large dollar notification and managing return items from deposit.
  • Establish new deposit products within the core. Define respective service packages, relationship plans, parameters and sibling values.
  • Manage customer claims for all unauthorized activity relating to bank debit card, ACH and checks. compliance with Regulation E.

  • Provide retail branch support and training.
  • Manage IOLA reporting and Tenant Security reconciliation and administration.
  • Oversee numerous online platforms (Business Online Banking, Retail Online Banking, Remote Deposit Capture, Resident Healthcare, Bill Payment) including New customer enrollment, back office administration and customer support.
  • Manage and oversee all incoming subpoenas, levies and garnishment
  • Provide ongoing staff training, counseling, evaluation and development.
Accomplishments
  • Key individual in the development of products, policies and procedures of a de novo commercial bank.
  • Effective management of Operations Department of commercial bank, executing and supporting numerous integral functions.
  • consistent satisfactory audit reviews and successful regulatory examinations. No operational losses during tenure as Vice President, Operations and contributed to bank profitability through oversight and enforcement of fee application policies.
  • Successful development and management of team of operation personnel, tasked with wide range of disparate responsibilities.
Professional Experience
Onsite SafetyMarch 2001Vice President of Operations
Kissimmee , FL

Oversee the operations department of the bank including but not limited to check processing, funds transfer, remote capture, ACH processing and management, debit card administration and fraud monitoring. Also responsible for the IOLA Fund management and administration, Tenant Security management and end of year processing. In charge of staff training, development and evaluation. Provide support and guidance to branch network. Create new pricing packages and establish new products via Core system. Maintain and inventory stocks of monetary instruments, coordinate inventory of supplies, statements and stationery with core processor. Oversee Inward and outward Bills for collection and manage all Subpoenas and Levies. Ensure compliance with all policies and regulations resulting in satisfactory audits.

Aspen DentalMay 1999 to March 2001Call Center Supervisor
Midlothian , VA

Managed a team of Customer Service Representatives answering clients inquiries regarding Mutual Fund and Money Market products. Evaluate random calls and enhance procedures to better serve account holders. Provide in-house training to staff to introduce new products and services. Update website information and post various interest rates changes.

Hyatt Hotels Corp.July 1997 to May 1999Operations Supervisor
Memphis , TN

Manage the daily operations of both customer service and tellers' platforms, ensuring compliance with all policies and procedures and placing great emphasis on accuracy consistently through out. Manage and approve currency shipments to and from the Federal Reserve Bank and establish tellers' limits. Review and decision daily overdraft reports, wire transfers requests and issuance of all bank instruments including foreign drafts.

Education
Fordham UniversityBachelor of ScienceCity, State, USA
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Resume Overview

School Attended

  • Fordham University

Job Titles Held:

  • Vice President of Operations
  • Call Center Supervisor
  • Operations Supervisor

Degrees

  • Bachelor of Science

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