LiveCareer-Resume

vice president of operations resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Energetic, talented and versatile executive team leader and manager with proven results-oriented experience in business and law enforcement with proactive, resourceful and collaborative approaches. Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change.

Skills
  • Business Leadership
  • Team Leadership
  • Training Management
  • Performance Evaluation and Monitoring
  • Staff Development
  • Hiring and Onboarding
  • Budget Control
  • Process Improvements
  • Recruitment and Hiring
  • Operations Oversight
  • Performance Assessment
  • Cost Analysis and Savings
  • Department Oversight
  • Human Resources Oversight
  • Resource Allocation
  • Focus and Follow-Through
Education and Training
East Carolina University Greenville, NC Expected in 12/2009 Master of Science : Criminal Justice - Homeland Security & Terrorism - GPA :
Bowling Green State University Bowling Green, OH Expected in 08/1992 Bachelor of Arts : Communications & Political Science - GPA :
Experience
Covenant Transportation - Vice President of Operations
Chester, PA, 08/2019 - 09/2022
  • Responsible for the day to day business operations of a growing legal technology company reporting directly to the CEO and COO
  • Worked with C-level and Managers to hire A players to support revenue growth, terminated team members when appropriate and ensured team member benefits and issues were addressed and resolved in the best interest of our team members.
  • As a part of the executive team regularly communicated with our team and clients to deliver consistent and proven results for Fortune 500 and AmLaw 200 clients.
  • Assisted in two acquisitions by collaborating with and providing necessary due diligence for bankers and investors which inorganically doubled the company's revenue.
  • Created the FY2020-2022 company budgets ensuring revenue and expenses supported organic growth and EBITDA.
  • HR Administrator working with team members on all HR items and issues including but not limited to recruiting, hiring, onboarding, orientation and when necessary termination; created 90-day and yearly evaluations; updated all processes and procedures; collaborated with carriers regarding claims and yearly benefit enrollment and renewals.
  • Performed security assessments for hall of fames, museums and corporate offices.
  • Utilized lean six sigma principals bringing about substantial operational improvements by developing new policies and/or work instructions and reworking existing policies thus improving workflows and our deliverables to clients.
  • Coordinated company travel with company pilot using company jet or commercial airlines.
  • Cultivated and maintained positive working relationships with executives, clients, investors, vendors, team members and other stakeholders.
City Of Hillsboro, Or - Police Commander
Hillsboro, OR, 04/1995 - 08/2019
  • Assisted Chief with departmental operations especially but not limited to a patrol division and training division.
  • Responsible for the all organizational training and development of sworn and non-sworn personnel exceeding 50,000 hours annually.
  • Responsible for the effective and professional police services of a patrol division consisting of 105 law enforcement professionals.
  • Collaborated with divisional commanders to maintain consistency in all operations.
  • Assisted in development of departmental goals and strategies.
  • Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
  • Participated in development and administration of division's annual budget.
  • Responded to major incidents reported to department, assuming role of chief for emergency situations.
  • Collaborated and coordinated with other local, county, state and federal organizations for large scale events, dignitary visits and entertainers. Involved with the review and approval of Incident Action Plans (IAP) for City events.
  • Worked with task force officers assigned to federal agencies when actions impacted the City.
  • Assisted PIO as the primary commander for media interviews regarding the Greensboro Police Department.
Psa Airlines - Flight Attendant
Oh, OH, 03/1993 - 04/1995
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Directed junior team members in proper duties and company regulations.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Followed safety, passenger and supply pre-flight checklists.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Observed passengers for potential conflicts and utilized conflict resolution to resolve flight issues.
  • Took measures during unusual conditions to maximize safety of customers and crew.
  • Administered and coordinated emergency procedures or care, enhancing onboard safety.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Dealt with mechanical and passenger emergencies according to FAA and Company standards.
  • Rendered aid when appropriate and necessary.

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Resume Overview

School Attended

  • East Carolina University
  • Bowling Green State University

Job Titles Held:

  • Vice President of Operations
  • Police Commander
  • Flight Attendant

Degrees

  • Master of Science
  • Bachelor of Arts

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