Vice President Of Operations resume example

Nationwide Children's Hospital is a 552 bed (146 leased neonatal off-site beds, total of 698) pediatric hospital, with 2020 anticipated growth in the Behavioral Health Pavilion. Ambulatory visits exceed 1.56 million (Dental visits highest), with 40+ offsite locations and 15+ regional hospital affiliations. Employees across the hospital, offsites and Research Institute exceed 13,000. NCH was named to the U.S. News & World Report Children's Hospital Honor Roll in 2019 at number seven, with 5 specialties in the top ten listing and an additional 3 in the top 15 (8 of 10).

Administrative oversight over 12 service lines/ancillary divisions, 24 offsite Close to Home Centers (local & across 8 county region). Current service lines include: Clinical Therapies (Inpatient & Ambulatory, 400+ staff; 275,000 visits), Dental (Clinic & Surgery; 50,000 visits), Complex Health Care, Cerebral Palsy, Developmental & Behavioral Pediatrics (Myelo, Down Syndrome clinics), Center for Healthy Weight and Nutrition (Medical & Surgical), Sports Medicine, Nutrition Services, Child Care Center, WIC feeding program, Intensive Feeding Program, Literacy Programs (Reach Out & Read, Ohio Governor's Imagination Library). Previous oversight over Primary Care Network (100 providers, 250,000 visits), 2012-2018.

• Provide leadership to 12 department managers while overseeing performance and productivity of 1000+ employees (Retention rates: 90-95% in professional/licensed staff, 75-90% in nonlicensed staff-increased from 30% to 75% in 18 months).
• Provide executive leadership and support, with dotted line reporting structure for 4 chiefs (Dental, Developmental & Behavioral Pediatrics, Complex HealthCare, Sports Medicine).
• Conduct and administer fiscal operations (accounting, planning budgets, authorizing expenditures, establishing rates for services, introducing cost reduction/containment strategies and coordinating financial reporting). Presented and received approval for annual operational budget of $200,000,000+. Capital requests/approvals of $50,000,000+. Enhanced operational performance by developing effective business strategies, consistent procedures and effective systems.
• Maintain communication between governing and regulatory boards, medical/dental staff, academic chiefs/deans and department heads by attending board/faculty/divisional/departmental meetings and promoting interdepartmental functioning.
• Plan, implement and administer programs and services in a large health care organization with multi-county offsite centers, including personnel administration, training/onboarding, and coordination of medical, nursing and site staff in multiple offsite locations.
• Consult with medical, business, and community groups in local and regional areas to respond to community needs, enhance public relations, coordinate activities and plans, promote health programs and discuss/address service issues.
• Develop/expand/implement programs and services to promote rehabilitation, population/community health and research.
• Manage, improve and enhance various procedures, including requirements, gaps analysis, training and development, as well as expanding new programs to keep services agile and responsive to changing market conditions.
• Promote professional skill development in both licensed and nonlicensed employees through effective training, management and motivation (work force development, talent management).
• Manage change in an integrated health care delivery system, inclusive of work restructuring, technological innovations (telehealth) and shifts in the focus of care (value-based consumerism).
• Lead/support business plans, strategic plans across organization, partnering with internal and external stakeholders.
• Lead regional growth initiatives with adult healthcare system partners to enhance ambulatory networks and maximize access points, provide operational leadership in ambulatory ventures. Current partners include: Ohio Health, Dayton Children's Hospital, The Ohio State University (College of Dentistry, Wexner Medical Center), Madison Health, Genesis, Adena.
• Lead/support quality and safety initiatives: participant in Quality Improvement Essentials 2016, served as QIE Executive Coach 2017/2018/2019; served as executive sponsor for Operational Excellence/Process Improvement Academy for multiple projects; served as executive sponsor for Zero Hero Employee Safety initiative, resulting in decreased injuries due to patient lifting; Pascal survey data above average in service lines.
• Participate in community boards: Access Health Columbus (AHC)/ Healthcare Collaborative of Greater Columbus (HCGC): 2012-2018; Heinzerling: 2012-current, Secretary of Board
• Achieved Tier One rollup in Press Ganey employee engagement surveys.
• Serve as executive sponsor for two Employee Resource Groups: Military and CapABLE.
• Serve as executive sponsor for Operation Feed, organization-wide initiative to support local food bank (Mid-Ohio).
• Serve as executive sponsor for Ambulatory Clinical Coordinating Council.
• Serve on multiple steering committees across the organization to represent Ambulatory Operations.