Experienced leader providing attention to detail and excellent organizational skills with over 25 years of experience in roofing . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvem.
Work History
Atlantico . Yorktown, VAVice President of Operations | 08/2002 - 04/2011
Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations
Established clear management goals and devised systems to track results for effective decision making
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
Increased company profits through performance optimization strategies and efficiency improvements
Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets
Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency
Implemented operational strategies and effectively built customer and employee loyalty through [Task] and [Task]
Developed and implemented high-quality work environment as measured through employee satisfaction ratings
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
Assessed financial statements and [Type] reports to evaluate [Type] performance, develop targeted improvements and implement changes resulting in [Result]
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
Studied latest trends to add new merchandise to product lineup, improving sales revenues $[Amount]
Cultivated and strengthened lasting client relationships using [Skill] and [Skill]
Built loyal account base and long-term business relationships with [Type] accounts
Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Tracked trends and suggested enhancements to both challenge and refine company's product offerings
Monitored over [Number] employees' day-to-day activities and made plans to rectify issues resulting in [Result]
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Generated and developed leads, using [Type] technique, networking and [Type] system to acquire new clients
Increased sales by $[Amount] by establishing goals, overseeing performance and [Action]
Appraised inventory levels every [Timeframe] and ordered new merchandise to keep quantities well-stocked
Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public
Collaborated with assistant managers to open and close [Type] office, handle large transactions and manage inventory
Owner of ONEAL ROOFING AND RESTORATION . Smithfield, NCCompany Owner | 03/2012 - Current
Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
Recognized [Type] areas needing improvement and implemented [Type] program, enhancing productivity [Number]%
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Maintained financial accuracy when handling over $[Amount] in revenue each day
Reduced workflow inconsistencies by recruiting and hiring capable staff members
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Increased operational efficiency by developing improved filing systems for confidential client records and reports
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs
Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Evaluated employee performance on [Timeframe] basis and conveyed constructive feedback to improve skills
Coordinated site investigations, documented issues and escalated to executive teams as needed
Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Used [Type] strategies to promote exceptional customer service and create positive environment for employees and clients
Supervised site investigations, reported issues and escalated those that required further assistance
Prepared quotes for new products and services and composed budgets
Used [Industry] expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Managed [Number] employees by supervising daily tasks
Beauty Mar. Garner, NCSuperintendent
[Action
Directed [Type] projects producing [Result] by managing $[Amount] budget
Stepped up during foreman's absence to answer questions from [Job Title]s and delegate project tasks to employees
Supported project coordination and smooth workflow by coordinating materials, inspections and contractor actions
Reviewed plans and inspected ongoing construction to keep work in line with project goals
Maintained safety onsite and upheld all OSHA regulations by [Action]
Skills
Material inspections
Effective leader
Commercial construction
Site management
Low-slope roofing systems
All-weather worker
Maintenance and repairs
Fascia installation
Inspection
Crew scheduling
Gutter repair
Product identification
Schedule and calendar management
Service prioritization
Heavy lifting
Loading and unloading
Roofing system installations
Delivery scheduling
Supervision
Planning and execution
Project requirements
Materials coordination
Sanding and finishing
Payroll and budgeting
Workplace safety
Product demonstrations
Organization
Strategic planning
Education
Army Corps of EngineersHampton, VA07/2002Certificate : Construction Engineering and Development
