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Vice President of Operations Resume Example

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VICE PRESIDENT OF OPERATIONS
Professional Summary
  • Experienced leader providing attention to detail and excellent organizational skills with over 25 years of experience in roofing . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvem.
Work History
Company Name. City, StateVice President of Operations | 08/2002 - 04/2011
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations
  • Established clear management goals and devised systems to track results for effective decision making
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
  • Increased company profits through performance optimization strategies and efficiency improvements
  • Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency
  • Implemented operational strategies and effectively built customer and employee loyalty through [Task] and [Task]
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Assessed financial statements and [Type] reports to evaluate [Type] performance, develop targeted improvements and implement changes resulting in [Result]
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Studied latest trends to add new merchandise to product lineup, improving sales revenues $[Amount]
  • Cultivated and strengthened lasting client relationships using [Skill] and [Skill]
  • Built loyal account base and long-term business relationships with [Type] accounts
  • Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings
  • Monitored over [Number] employees' day-to-day activities and made plans to rectify issues resulting in [Result]
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Generated and developed leads, using [Type] technique, networking and [Type] system to acquire new clients
  • Increased sales by $[Amount] by establishing goals, overseeing performance and [Action]
  • Appraised inventory levels every [Timeframe] and ordered new merchandise to keep quantities well-stocked
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public
  • Collaborated with assistant managers to open and close [Type] office, handle large transactions and manage inventory
Company Name. City, StateCompany Owner | 03/2012 - Current



  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Recognized [Type] areas needing improvement and implemented [Type] program, enhancing productivity [Number]%
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Maintained financial accuracy when handling over $[Amount] in revenue each day
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Evaluated employee performance on [Timeframe] basis and conveyed constructive feedback to improve skills
  • Coordinated site investigations, documented issues and escalated to executive teams as needed
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Used [Type] strategies to promote exceptional customer service and create positive environment for employees and clients
  • Supervised site investigations, reported issues and escalated those that required further assistance
  • Prepared quotes for new products and services and composed budgets
  • Used [Industry] expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Managed [Number] employees by supervising daily tasks
Company Name. City, StateSuperintendent

[Action

  • Directed [Type] projects producing [Result] by managing $[Amount] budget
  • Stepped up during foreman's absence to answer questions from [Job Title]s and delegate project tasks to employees
  • Supported project coordination and smooth workflow by coordinating materials, inspections and contractor actions
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals
  • Maintained safety onsite and upheld all OSHA regulations by [Action]
Skills
  • Material inspections
  • Effective leader
  • Commercial construction
  • Site management
  • Low-slope roofing systems
  • All-weather worker
  • Maintenance and repairs
  • Fascia installation
  • Inspection
  • Crew scheduling
  • Gutter repair
  • Product identification
  • Schedule and calendar management
  • Service prioritization
  • Heavy lifting
  • Loading and unloading
  • Roofing system installations
  • Delivery scheduling
  • Supervision
  • Planning and execution
  • Project requirements
  • Materials coordination
  • Sanding and finishing
  • Payroll and budgeting
  • Workplace safety
  • Product demonstrations
  • Organization
  • Strategic planning
Education
Army Corps of EngineersCity, State07/2002Certificate : Construction Engineering and Development
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Resume Overview

School Attended

  • Army Corps of Engineers

Job Titles Held:

  • Vice President of Operations
  • Company Owner
  • Superintendent

Degrees

  • Certificate : Construction Engineering and Development

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