Vice President of Operations Resume Example
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VICE PRESIDENT OF OPERATIONS
Summary
Ten years of operations and contract management with a keen eye toward customer relations. Ability to communicate effectively with technology, executive, and business audiences. Experience with website copy and email marketing.
Highlights
Contract management Multi-site operations management Troubleshooting and problem solving Client relations specialist | Internal and external communications Writing and editing Detail-oriented Highly personable |
Experience
Silver AngelsChattanooga , TNVice President of Operations02/2005 to Current
- Report directly to the CEO on daily operations and future planning
- Manage up to 7 contractors - train, schedule, process invoices, ensure responsibilities are met
- Cultivate 7 state agency contracts - satisfy deliverables, address needs & concerns, maintain close communication
- Write and edit responses to state agency Requests for Proposals
- Provide agency, public, and corporate technical assistance
- Collaborate with technology provider to upgrade systems and equipment, implement new processes, resolve technical issues
- Monitor and train standards and quality control of video productions
- Other duties: maintain company production schedule, update website content and notices, execute blast email notifications, stream site technical troubleshooting
- Added 4 new state agency contracts in eight years; ensured renewal of all 7 contracts
- Successfully led key projects which resulted in implementation of new streaming format, including ordering and installation of new network, testing, demonstrations, and scoping of backend processes
SoracomBellevue , WACommunications Coordinator01/2004 to 02/2005
- Coordinated Texas Recycles Day - 450 statewide events; designed and wrote promotional materials, managed deliverables for state agency contract, interviewed award winners for press and newsletter recognition
- Ensured consistent messaging and format for all written communication for organization
- Wrote and edited bi-annual external newsletter, monthly membership newsletter, press releases and media advisories, and web content
- Oversaw production and distribution of print newsletters
- Assisted Executive Director with internal communications, including staff trainings, staff meetings, and procedural documentation
- Established effective working relationships with affiliates, state agencies, and Capitol and statewide media representatives
TexasAdmin.com, Inc.City , STATESales Manager, Video Operations08/2002 to 01/2004
- Obtained 15 annual-contract accounts and over 10 short-term customers in one year
- Increased personal sales by 15-60% each quarter; contributed $20,000+ in revenue in one year
- Updated company websites with appropriate messaging and new product information
- Developed prospects through e-mail and phone campaigns, demonstrations, and market research
- Created analysis, strategies, and proposals for new projects and sales opportunities
- Coordinated with out-of-state technical staff to maintain communication and synergistic product
- Operated audio/visual equipment to produce and edit streaming video
Vignette Corporation (now OpenText)City , STATEProgram Manager/Team Lead/Marketing Representative09/2000 to 03/2002
Program Manager/Team Lead
- Managed direct marketing of an 11 city event which reached overall registration and attendance goals
- Delegated responsibilities and trained team members regarding Marketing event campaigns
- Provided reports, statistics, event summaries, scripts and strategy guides to Inside Sales and Marketing departments as well as to organizations from which services had been outsourced
- Created process documents to help promote standards, policy, and uniformity
- Distributed mass emails to prospects to provide product information and invitation to events
Direct Marketing Representative/Marketing Events Representative
- Conducted initial calls to top executives of Fortune 1000 companies to generate leads, foster relationships, promote Vignette products and solutions, and drive event registration
- Researched and developed territories for target markets and contacts
- Facilitated in outside projects to update and restore the integrity of the sales team's database
Education
Bachelor of Science:Communication Studies2000The University of Texas, City, State
Major: Corporate Communication
- Coursework in Organizational Communication, Interpersonal Communication, Organizational Leadership, Briefings & Sales Presentations, Business & Professional Speaking, Argumentation & Advocacy, Persuasion
Certification in Business Foundations
- Coursework in Marketing, Finance, Economics, Management, Accounting, Legal Environment of Business
Skills
- Microsoft Office: Word, PowerPoint, Excel, Outlook, OneNote
- Webpage & email campaign software: Macromedia Dreamweaver, HTML, Benchmark Email
- Video production and editing software: Helix Producer, Real Media Editor, RealPlayer Trimmer
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Resume Overview
School Attended
- The University of Texas
Job Titles Held:
- Vice President of Operations
- Communications Coordinator
- Sales Manager, Video Operations
- Program Manager/Team Lead/Marketing Representative
Degrees
- Bachelor of Science : Communication Studies 2000
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