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Vice President of Operations Resume Example

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VICE PRESIDENT OF OPERATIONS
Summary

Ten years of operations and contract management with a keen eye toward customer relations. Ability to communicate effectively with technology, executive, and business audiences. Experience with website copy and email marketing.

Highlights

Contract management

Multi-site operations management

Troubleshooting and problem solving

Client relations specialist

Internal and external communications

Writing and editing 

Detail-oriented

Highly personable

Experience
Silver AngelsChattanooga , TNVice President of Operations02/2005 to Current
  • Report directly to the CEO on daily operations and future planning
  • Manage up to 7 contractors - train, schedule, process invoices, ensure responsibilities are met
  • Cultivate 7 state agency contracts - satisfy deliverables, address needs & concerns, maintain close communication
  • Write and edit responses to state agency Requests for Proposals
  • Provide agency, public, and corporate technical assistance
  • Collaborate with technology provider to upgrade systems and equipment, implement new processes, resolve technical issues
  • Monitor and train standards and quality control of video productions
  • Other duties: maintain company production schedule, update website content and notices, execute blast email notifications, stream site technical troubleshooting
  • Added 4 new state agency contracts in eight years; ensured renewal of all 7 contracts
  • Successfully led key projects which resulted in implementation of new streaming format, including ordering and installation of new network, testing, demonstrations, and scoping of backend processes
SoracomBellevue , WACommunications Coordinator01/2004 to 02/2005
  • Coordinated Texas Recycles Day - 450 statewide events; designed and wrote promotional materials, managed deliverables for state agency contract, interviewed award winners for press and newsletter recognition
  • Ensured consistent messaging and format for all written communication for organization
  • Wrote and edited bi-annual external newsletter, monthly membership newsletter, press releases and media advisories, and web content
  • Oversaw production and distribution of print newsletters
  • Assisted Executive Director with internal communications, including staff trainings, staff meetings, and procedural documentation
  • Established effective working relationships with affiliates, state agencies, and Capitol and statewide media representatives
TexasAdmin.com, Inc.City , STATESales Manager, Video Operations08/2002 to 01/2004
  • Obtained 15 annual-contract accounts and over 10 short-term customers in one year
  • Increased personal sales by 15-60% each quarter; contributed $20,000+ in revenue in one year
  • Updated company websites with appropriate messaging and new product information
  • Developed prospects through e-mail and phone campaigns, demonstrations, and market research
  • Created analysis, strategies, and proposals for new projects and sales opportunities
  • Coordinated with out-of-state technical staff to maintain communication and synergistic product
  • Operated audio/visual equipment to produce and edit streaming video
Vignette Corporation (now OpenText)City , STATEProgram Manager/Team Lead/Marketing Representative09/2000 to 03/2002
Program Manager/Team Lead
  • Managed direct marketing of an 11 city event which reached overall registration and attendance goals
  • Delegated responsibilities and trained team members regarding Marketing event campaigns
  • Provided reports, statistics, event summaries, scripts and strategy guides to Inside Sales and Marketing departments as well as to organizations from which services had been outsourced
  • Created process documents to help promote standards, policy, and uniformity
  • Distributed mass emails to prospects to provide product information and invitation to events

Direct Marketing Representative/Marketing Events Representative

  • Conducted initial calls to top executives of Fortune 1000 companies to generate leads, foster relationships, promote Vignette products and solutions, and drive event registration
  • Researched and developed territories for target markets and contacts
  • Facilitated in outside projects to update and restore the integrity of the sales team's database
Education
Bachelor of Science:Communication Studies2000The University of Texas, City, State
Major: Corporate Communication
  • Coursework in Organizational Communication, Interpersonal Communication, Organizational Leadership, Briefings & Sales Presentations, Business & Professional Speaking, Argumentation & Advocacy, Persuasion
Certification in Business Foundations
  • Coursework in Marketing, Finance, Economics, Management, Accounting, Legal Environment of Business
Skills
  • Microsoft Office: Word, PowerPoint, Excel, Outlook, OneNote
  • Webpage & email campaign software: Macromedia Dreamweaver, HTML, Benchmark Email
  • Video production and editing software: Helix Producer, Real Media Editor, RealPlayer Trimmer
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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83Good
Resume Strength
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Resume Overview

School Attended

  • The University of Texas

Job Titles Held:

  • Vice President of Operations
  • Communications Coordinator
  • Sales Manager, Video Operations
  • Program Manager/Team Lead/Marketing Representative

Degrees

  • Bachelor of Science : Communication Studies 2000

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