vice president of operations resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Ten years ofĀ operations and contract managementĀ with a keen eye towardĀ customer relations. Ability to communicate effectively with technology, executive, and business audiences. Experience with website copy and email marketing.
Highlights
Contract management
Multi-site operations management
Troubleshooting and problem solving
Client relations specialist
Internal and external communications
Writing and editingĀ
Detail-oriented
Highly personable
Education
The University of TexasAustin, TXExpected in 2000 ā āBachelor of Science:Communication Studies - GPA:
Ā
Major:Ā Corporate Communication
Coursework inĀ Organizational Communication, Interpersonal Communication, Organizational Leadership, BriefingsĀ & Sales Presentations, Business & Professional Speaking, Argumentation & Advocacy,Ā Persuasion
Ā
Certification in Business Foundations
Coursework inĀ Marketing, Finance, Economics, Management, Accounting, Legal Environment of Business
Experience
Silver Angels - Vice President of Operations Chattanooga, TN, 01/2005 - Current
Report directly
to the CEO on daily operations and future planning
Manage up to 7
contractors - train, schedule, process invoices, ensure responsibilities
are met
Cultivate 7 state
agency contracts - satisfy deliverables, address needsĀ & concerns,
maintain close communication
Write and edit responses to state agency Requests for Proposals
Provide agency,
public, and corporate technical assistance
Collaborate
with technology provider to upgrade systems and equipment, implement new processes, resolve
technical issues
Monitor and train standards and quality control of video productions
Other duties: maintain company production schedule, update website content and notices, execute blast email notifications, stream site technical troubleshooting
AddedĀ 4 new state agency contracts in eight years; ensured renewal ofĀ all 7Ā contracts
Successfully led
key projects which resulted in implementation of new streaming
format,
including ordering and installation of new network, testing, demonstrations, and scoping of backend processes
Coordinated Texas Recycles Day - 450 statewide events; designed and wrote promotional materials, managed deliverables for state agency contract, interviewed award winners for press and newsletter recognition
Ensured consistent messaging and format for all written
communication for organization
Wrote and edited bi-annual external
newsletter, monthly membership newsletter, press releases and media advisories,
and web content
Oversaw production and distribution of print
newsletters
Assisted Executive Director with internal
communications, including staff trainings, staff meetings, and procedural documentation
Established effective working relationships
with affiliates, state agencies, and Capitol and statewide media
representatives
TexasAdmin.com, Inc. - Sales Manager, Video Operations City, STATE, 07/2002 - 2004
Obtained 15 annual-contract accounts and over 10 short-term customers
in one year
Increased personal sales by 15-60% each quarter; contributed $20,000+
in revenue in one year
Updated company websites with appropriate messaging and new product
information
Developed prospects through e-mail and phone campaigns, demonstrations,
and market research
Created analysis, strategies, and proposals for new projects and sales
opportunities
Coordinated with out-of-state technical staff to maintain communication
and synergistic product
Operated audio/visual equipment to produce and edit
streaming video
Vignette Corporation (now OpenText) - Program Manager/Team Lead/Marketing Representative City, STATE, 08/2000 - 02/2002
Program Manager/Team Lead
Managed direct marketing of an 11
city event which reached overall registration and attendance goals
Delegated
responsibilities and trained team members regarding Marketing event campaigns
Provided reports,
statistics, event summaries, scripts and strategy guides to Inside Sales and
Marketing departments as well as to organizations from which services had been
outsourced
Created process
documents to help promote standards, policy, and uniformity
Distributed mass
emails to prospects to provide product information and invitation to events
Direct Marketing Representative/Marketing
Events Representative
Conducted initial
calls to top executives of Fortune 1000 companies to generate leads, foster
relationships, promote Vignette products and solutions, and drive event
registration
Researched and
developed territories for target markets and contacts
Facilitated in
outside projects to update and restore the integrity of the sales teamās
database
Skills
Microsoft Office: Word, PowerPoint, Excel, Outlook, OneNote
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Resume Overview
School Attended
The University of Texas
Job Titles Held:
Vice President of Operations
Communications Coordinator
Sales Manager, Video Operations
Program Manager/Team Lead/Marketing Representative