A high-achieving, commercially focused and creative executive level Operations and Design professional with significant experience of integrating operational strategies, building strong, profitable partnerships, and developing new revenue streams. Uniquely combined with significant experience of creating on-brief winning designs and brands, brand development and development of successful marketing strategies and campaigns. An adept leader with excellent people development and management skills and a proven history of managing KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Comfortable working with and managing stakeholders at all levels including C-Suite.
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- Managed and expedited complex projects worth $120,000 in revenue.
- Started and operate GL Imprinting company.
- Increased profit levels 200% by devising, deploying and monitor effective, efficient processes to deliver long-term business success.
- Designed branding package that is used in marketing campaigns and social media channel development.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands according to KPI’s.
- Managed and coached team of 60 analysts to reach weekly and monthly goals.
- Raised proficiency by 45% by conducting thorough reviews of team member operations to devise and deploy improvement strategies, facilitating consistent call metrics.
- Conducted team meetings weekly to promote teamwork and provide team progress.
- Conducted and developed training sessions for 60 team members.
- Compiled research data and gave professional presentations highlighting and recommending optimizations to streamline operations.
- Configured hardware, devices, and software to set up work stations for employees.
- Devised solutions to operations issues related to Medtronic and Citrix, working closely via phone, email, live chat and web teleconference.
- Ensured customer/client satisfaction and repeat business by producing on-brief designs that gained customer/ client approval with minimal re-work
- Provided cost-effective design solutions resulting in cost effective apparel and promotional item production.
- Implemented marketing strategies which resulted in 60% growth of customer base.
- Performed initial client assessments and analysis that began design research process.
- Designed graphics for websites, logos, and promotional items for clients.
- Used Adobe Creative Cloud to create images and layouts for over 125 projects.
- Developed and ran team Data Point of Contact program which raised team proficiency by over 54%.
- Developed daily reports for team statistics to be able to develop team members into leaders.
- Developed and directed team meetings and training sessions weekly to boost negative team call metric numbers to exceeding monthly goals every month by 30% or more.
- Managed and coached 15 technical support coordinators.
- Achieved 115% of monthly quota and grew sales by 40% within three months, earning Top Dog Award in store.
- Developed training modules for team members to keep them up to date on new information.
- Proposed technical solutions for recent functional designs and suggested options for performance improvement of technical support programs.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- GPA: 3.92
- Honor society
- Achieved Presidents List for all academic semesters
- Graduated with honors
- Graduated with 3.93 GPA
- Achieved Presidents List for all academic semesters
- Phi Theta Kappa honor society
- Member of Photo Club
- Member of Escoffier Club
- Member of Graphics Tech Club
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School Attended
- SUNY Polytechnic Institute
- Mohawk Valley Community College
Job Titles Held:
- Vice President of Operations
- Lead Technical Support Analyst
- Design Manager
- Multiple Positions
Degrees
- Bachelor’s
- Associate of Science
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