, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Demonstrated capacity to provide comprehensive administrative support at executive level; excel at project management, coordinating meetings, travel, scheduling management, communications and data research.
Extensive experience at planning small and large events from beginning stages through completion.
Highly focused and results-oriented in supporting complex deadline-driven operations; able to identify goals and priorities and resolve complex issues in initial stages.
Adept at developing and maintaining administrative processes that reduce redundancies to improve accuracy and efficiency and achieve company objectives.
Proven track record in exceeding expectations in building relationships and providing effective solutions to meet customers’ needs.
Skills
Microsoft Office Suite (Word, PowerPoint, Outlook, Excel, Publisher), QuickBooks, Adobe Acrobat Writer, Concur Expense and Travel, Google Suite, SharePoint, Slack, Zapier, WebEx and website design.
Accounts receivables/payables
Administrative
Adobe Acrobat
Budget preparation
Charts
Hardware
Credit
Financial
International business
Team building
Leadership
Law
Logistics
Meetings
Excel
Microsoft Office Suite
Office
Outlook
PowerPoint
Publisher
2000
Word
Networking
Payables
Presentations
Processes
QuickBooks
Real Estate
Reconciling
Scheduling
Technical assistance
Training programs
Travel arrangements
Website design
Website
Written
Written communication
Written communications
Experience
09/2014 to CurrentVice President of OperationsSilver Angels | Harriman, TN,
Manage company schedule for owner and six employees resolving scheduling conflicts and ensuring every appointment contains all necessary information for timely completion.
Screen and process incoming and outgoing communications to ensure proper dissemination of information and timely resolution.
Coordinate business travel arrangements for President, including flights, hotels, vehicle rentals and off-site meeting logistics.
Generate expense reports for President.
Plan and coordinate networking events to build and strengthen relationships.
Create and maintain company website and social media sites.
Track and maintain information for services provided to customers.
Review and purchase company hardware, software and equipment and provide technical assistance to company employees and users throughout the country using company’s proprietary software.
Assist in reconciling company credit card statements, accounts receivables and payables.
Collect and analyze data from appropriate data sources and provide findings with recommendations to improve company processes and increase revenue.
Onboard new employees and provide guidance to new and existing employees.
Compose internal and external electronic and written communications.
Verbally communicate information at local office meetings to promote the company and increase business.
Coordinate and teach ethics classes.
08/2011 to 09/2014Administrative Assistant Senior AssociatePickup | Dallas, TX,
Managed calendars and prioritized leadership team schedules to provide the most efficient use of time.
Coordinated domestic and international business travel arrangements for Operations Leadership team, including passports, visas, flights, hotels, vehicle rentals and monitoring travelers’ logistics throughout.
Generated expense reports and reconciled credit card charges for Operations Leadership team using Concur software.
Ordered and maintained departmental supplies and managed purchase orders and requests.
Scheduled and coordinated logistics for in-house and external meetings including scheduling and maintaining conference rooms, preparation of agendas and meeting minutes and logistics and equipment for virtual attendees.
Jessica Claire Page 2.
Compiled data, composed written correspondence, reports, flow charts and presentations.
Planned and coordinated logistics for events and recognition programs, including coordinating team building activities, catering and travel for international team members.
Onboarded new employees for entire operations team.
01/2009 to 08/2011Office Manager/AdministratorCentral California Alliance For Health | Salinas, CA,
Scheduled meetings including preparation and distribution of agendas and minutes and financial reports.
Provided verbal and written status updates to committees and Board of Directors at monthly meetings and large groups at quarterly meetings.
Created, edited and maintained electronic and written communication.
Coordinated domestic and international business travel, including travel and off-site meeting logistics, for leadership team.
Generated expense reports and reconciled credit card expenses for leadership team.
Collected and analyzed data, prepared reports and provided recommendations on programs and software to improve services.
Planned and coordinated training classes for 700 or more.
Administered confidential ethics process in an Impartial and rational manner from the initial complaint through the hearing process and ensuring due process for all parties.
Administered all financial functions, including receivables, payables, reconciliation of credit card statements, bank statements and budget preparation and maintenance to control and meet financial objectives.
Oversaw administrative employees and administrative operations, including training of new employees and providing guidance to new and existing employees.
Analyzed administrative processes and implemented process and procedure improvements.
Planned and coordinated 6 to 8 events per year for groups of 100 or more.
Ordered and maintained office supplies and equipment.
Screened and processed incoming and outgoing communications to ensure proper dissemination of information and that all matters were being resolved in a timely manner.
Developed training programs and instructed classes on ethics.
01/1998 to 01/2009Member Services DirectorNew Castle County Board Of Realtors | City, STATE,
Scheduled meetings including preparation and distribution of agendas and minutes.
Coordinated training classes for 2000 or more.
Planned and coordinated 9 to 12 events per year for groups of 1500 or more.
Administered confidential ethics process in an unbiased and rational manner ensuring due process for all parties.
Created, edited and maintained electronic and written communication.
Collected and analyzed data, prepared reports and provided recommendations on programs and software to improve services.
Trained new employees and provided guidance to new and existing employees.
Verbally communicated a wide variety of information at monthly committee meetings and large quarterly meetings on issues/trends affecting the industry.
Education and Training
Expected in high school diploma | generalThomas McKean High School, , GPA:
Expected in Certified internet professional by the National Association of Realtors
Certified Administrative Association Manager by the National Association of Realtors
Certified Professional Standards Administrator by the National Association of Realtors
Certified Distance Education Ethics Instructor by the Association of Real Estate License Law Officials | , , GPA:
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School Attended
Thomas McKean High School
Job Titles Held:
Vice President of Operations
Administrative Assistant Senior Associate
Office Manager/Administrator
Member Services Director
Degrees
high school diploma
Certified internet professional by the National Association of Realtors
Certified Administrative Association Manager by the National Association of Realtors
Certified Professional Standards Administrator by the National Association of Realtors
Certified Distance Education Ethics Instructor by the Association of Real Estate License Law Officials
