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Vice President of Operations Resume Example

Resume Score: 80%

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VICE PRESIDENT OF OPERATIONS
Summary

Seasoned multi unit manager knowledgeable about restaurant operations and offering top-notch management, team leadership, and problem-solving abilities. Excels in facilitating teamwork, hands on training, mentoring, and maximizing resources to meet challenging demands. Driven leader with excellent multitasking abilities.

Skills
  • Leadership training
  • Operations oversight
  • Financial controls implementation
  • Capital improvement planning
  • Customer retention
  • Goal setting
  • Cross-functional team management
  • Policy/program development
  • Employee development
  • Supervision and training
  • Sound judgment
  • Schedule management
  • Financial administration
  • Trend forecasting
  • Cost analysis and savings
  • Performance improvements
  • Profit and loss accountability
  • Purchasing and planning
  • Compensation/benefits administration
  • Recruiting and Hiring
  • Proficient in Micros, NCR, Cloud, and most POS platforms
Experience
Vice President of OperationsAug 2014 to Current
Pie 5 Pizza Co. - Baltimore, MD
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Planned daily operational strategies, including development of leaders/employees/restaurants, team workflow, and promotional initiatives.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Coordinated schedules and day-to-day activities of multiple crews to satisfy restaurant(s)/employee needs.
  • Led employee performance reviews and discussed improvement strategies with General Managers, Shift leaders, and team members.
  • Spearhead reinvention of various departments to maximize productivity.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Assigned goals to employees based on company requirements and individual team member strengths.
  • Cross-trained in every store role to maximize operational knowledge.
  • Motivated and supported team members completing work to increase work quality, efficiency, and staff morale.
  • Worked closely with ownership and other managers to immediately address issues and implement effective solutions.
  • Established departmental performance goals, set timeline targets for restaurant teams and trained new employees.
  • Lead team of 75+ employees in all operations including sales, customer service, day to day tasks, and office functions.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Developed multiple internal candidates for general management promotion opportunities.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Directed all day-to-day operations of 5 restaurant facilities to provide safe and enjoyable guest experience at all times.
  • Extensive POS, Micros, NCR, and cloud experience, knowledge, and familiarity.
General ManagerDec 2010 to Aug 2014
5 Guys Burgers And Fries - Nottingham, Maryland
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Controlled portion sizes for optimal cost controls and profitability.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Sought out and implemented methods to improve service, ensure positive culture, team performance, and business sustainability.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, and add-ons.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Reduced food waste by overseeing use of ingredients to plan for costs, anticipated customers and popularity of items.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Facilitated a positive work environment for customers and employees 100% of the time.
Vice President of OperationsJan 2006 to Mar 2009
Mottley Family Entertainment - Abingdon, MD
  • Weighed, measured and mixed ingredients, meticulously following recipes to produce the highest quality dishes and cocktails.
  • Placed orders for supplies and food inventory items with vendors to restock all food and beverage.
  • Established and maintained open, collaborative relationships with kitchen and FOH team to maximize efficiency and ensure teamwork.
  • Collaborated with owner and Head Chef to plan new menus using fresh, local and seasonal ingredients.
  • Garnished and arranged dishes into creative presentations to wow patrons.
  • Created exceptional menu items executed with precision to regularly garner customer praise.
  • Maximized efficiency of kitchen, bar, and entertainment operation by overseeing daily product inventory, purchasing and receiving.
  • Operated and trained team to operate ovens, fryers, flat tops and all other kitchen equipment safely to prevent kitchen accidents and machinery malfunction.
  • Identified opportunities to increase revenue, decrease expenses, and maximize company productivity without compromising guest satisfaction.
  • Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws.
  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Managed scheduling for 40+ employees to ensure optimal productivity.
  • Cross-trained at every position to maximize operational knowledge.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Supervised and led 7 department managers while overseeing performance and productivity of 40+ employees.
  • Developed new promotional strategies to increase customer base and bottom lines sales.
  • Led employee performance reviews and discussed improvement strategies with each manager and team member.
  • Established departmental performance goals, set timeline targets for sales team and trained new employees.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weaker skill levels.
Education and Training
High School DiplomaJun 2000Harford Community College - Bel Air, MD
Additional Work Experience

Banquet/Restaurant Manager, Maryland Golf and Country Club, 1997-2006:

My first employment opportunity came at a young age, and I was afforded the opportunity to learn and develop strong management and leadership skills, problem solving, the importance of organization and forward planning, as well as how to lead a team by setting a strong example and doing the right thing when "nobody's looking".

In addition to gaining invaluable knowledge of fine dining, menu execution, sales, and management, I was afforded the opportunity to work with a core group of experienced managers who gave me knowledge and mentoring early in my career, helping me become the effective and balanced leader I've become today.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Pie 5 Pizza Co.
  • 5 Guys Burgers And Fries
  • Mottley Family Entertainment

School Attended

  • Harford Community College

Job Titles Held:

  • Vice President of Operations
  • General Manager

Degrees

  • High School Diploma Jun 2000

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