Vice President Of Operations Resume Example Pie 5 Pizza Co.

VICE PRESIDENT OF OPERATIONS

Summary

Seasoned multi unit manager knowledgeable about restaurant operations and offering top-notch management, team leadership, and problem-solving abilities. Excels in facilitating teamwork, hands on training, mentoring, and maximizing resources to meet challenging demands. Driven leader with excellent multitasking abilities.

Skills

Leadership training
Operations oversight
Financial controls implementation
Capital improvement planning
Customer retention
Goal setting
Cross-functional team management
Policy/program development
Employee development
Supervision and training
Sound judgment

Schedule management
Financial administration
Trend forecasting
Cost analysis and savings
Performance improvements
Profit and loss accountability
Purchasing and planning
Compensation/benefits administration
Recruiting and Hiring
Proficient in Micros, NCR, Cloud, and most POS platforms

Experience

Vice President of OperationsAug 2014 to Current
Pie 5 Pizza Co. － Baltimore, MD

Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
Planned daily operational strategies, including development of leaders/employees/restaurants, team workflow, and promotional initiatives.
Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Coordinated schedules and day-to-day activities of multiple crews to satisfy restaurant(s)/employee needs.
Led employee performance reviews and discussed improvement strategies with General Managers, Shift leaders, and team members.
Spearhead reinvention of various departments to maximize productivity.
Ran daily reports to assess performance and make proactive adjustments.
Assigned goals to employees based on company requirements and individual team member strengths.
Cross-trained in every store role to maximize operational knowledge.
Motivated and supported team members completing work to increase work quality, efficiency, and staff morale.
Worked closely with ownership and other managers to immediately address issues and implement effective solutions.
Established departmental performance goals, set timeline targets for restaurant teams and trained new employees.
Lead team of 75+ employees in all operations including sales, customer service, day to day tasks, and office functions.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Developed multiple internal candidates for general management promotion opportunities.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Directed all day-to-day operations of 5 restaurant facilities to provide safe and enjoyable guest experience at all times.
Extensive POS, Micros, NCR, and cloud experience, knowledge, and familiarity.

General ManagerDec 2010 to Aug 2014
5 Guys Burgers And Fries － Nottingham, Maryland

Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Controlled portion sizes for optimal cost controls and profitability.
Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Priced and ordered food products, kitchen equipment and food service supplies.
Sought out and implemented methods to improve service, ensure positive culture, team performance, and business sustainability.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, and add-ons.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Reduced food waste by overseeing use of ingredients to plan for costs, anticipated customers and popularity of items.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Scheduled and directed staff in daily work assignments to maximize productivity.
Facilitated a positive work environment for customers and employees 100% of the time.

Vice President of OperationsJan 2006 to Mar 2009
Mottley Family Entertainment － Abingdon, MD

Weighed, measured and mixed ingredients, meticulously following recipes to produce the highest quality dishes and cocktails.
Placed orders for supplies and food inventory items with vendors to restock all food and beverage.
Established and maintained open, collaborative relationships with kitchen and FOH team to maximize efficiency and ensure teamwork.
Collaborated with owner and Head Chef to plan new menus using fresh, local and seasonal ingredients.
Garnished and arranged dishes into creative presentations to wow patrons.
Created exceptional menu items executed with precision to regularly garner customer praise.
Maximized efficiency of kitchen, bar, and entertainment operation by overseeing daily product inventory, purchasing and receiving.
Operated and trained team to operate ovens, fryers, flat tops and all other kitchen equipment safely to prevent kitchen accidents and machinery malfunction.
Identified opportunities to increase revenue, decrease expenses, and maximize company productivity without compromising guest satisfaction.
Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws.
Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
Managed scheduling for 40+ employees to ensure optimal productivity.
Cross-trained at every position to maximize operational knowledge.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Supervised and led 7 department managers while overseeing performance and productivity of 40+ employees.
Developed new promotional strategies to increase customer base and bottom lines sales.
Led employee performance reviews and discussed improvement strategies with each manager and team member.
Established departmental performance goals, set timeline targets for sales team and trained new employees.
Assessed each employee's individual strengths and delivered mentoring to improve upon weaker skill levels.

Education and Training

High School DiplomaJun 2000Harford Community College － Bel Air, MD

Additional Work Experience

Banquet/Restaurant Manager, Maryland Golf and Country Club, 1997-2006:

My first employment opportunity came at a young age, and I was afforded the opportunity to learn and develop strong management and leadership skills, problem solving, the importance of organization and forward planning, as well as how to lead a team by setting a strong example and doing the right thing when "nobody's looking".

In addition to gaining invaluable knowledge of fine dining, menu execution, sales, and management, I was afforded the opportunity to work with a core group of experienced managers who gave me knowledge and mentoring early in my career, helping me become the effective and balanced leader I've become today.

Resume Overview

Companies Worked For:

Pie 5 Pizza Co.
5 Guys Burgers And Fries
Mottley Family Entertainment

School Attended

Harford Community College

Job Titles Held:

Vice President of Operations
General Manager

Degrees

High School Diploma Jun 2000

Vice President of Operations Resume Example

Resume Score: 80%

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