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Vice President of Operations Resume Example

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VICE PRESIDENT OF OPERATIONS
Professional Summary

Enthusiastic and detail-oriented leader with over 10 years experience in planning, leading and improving operational and office functions. Attention to detail and excellent organizational skills. Solutions driven, always motivating staff and working with diverse personality types by strategic constructive feedback to drive improvements. Quick thinker, fast worker, able to adapt in any fast-paced working environment. Proven success in organizational development with keen understanding of elements of private or public businesses. Trained to work in diverse, local and international markets and industries such as: Commercial Construction, Healthcare, Distribution, Marketing, Programming Media, Legal, and Insurance.

Skills
  • Strategic planning and execution
  • Interior Design
  • Medical terminology
  • Strategic Communications
  • Process improvements
  • Coaching & mentoring
  • Human Resources Management
  • Conflict resolution
  • Office Management
  • Staff training & development
  • Recruitment & Terminations
  • Executive and Administrative Assistance
  • Microsoft Office Suite, QuickBooks
  • Trained typing speed: 80 wpm
Work History
Vice President of Operations04/2018 to 03/2020
Ruiz Construction Incorporated – Miami, Florida
  • Managed cross-functional collaboration and 7 members to drive team engagement and keep members on course to achieve demanding project deadlines
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Composed all company communications and marketing collateral
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Evaluated suppliers to assess quality, timeliness, compliance of deliveries, maintain tight cost controls and maximize business operations
  • Managed and processed all accounting functions in AP/AR for 6 companies in Quickbooks, overhead expenses, quarterly and annual financial reporting, and all bank transactions
  • Processed weekly payroll for entire workforce
  • Observed each employee's individual strengths and initiated mentoring tools to improve areas of weakness
  • Promoted positive customer experience through day-to-day supervision and management of their dental facility
  • Directed HR operations, including strategic workforce planning, goal targets, performance management, staffing and benefits administration
  • Selected interior design elements for all dental interior build-outs and negotiated all material and design pieces to meet budget requirements
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Handled problematic customers and clients to assist employees and maintain excellent customer service
  • Created and processed Excel AIA invoicing documents to banks based on each construction phase for release of funds
Independent Consultant02/2014 to 04/2018
ITalent Consulting, LLC (self-employed) – Miami, FL
  • Reviewed internal culture dynamics and organized training plans to address areas needing improvement
  • Leveraged on-site observation and personal interviews with staff to identify individual strengths and opportunities
  • Conducted thorough reviews of internal operations, upper management behavior, and financials to identify gaps or redundancies to properly devise and deploy improvement strategies
  • Presented analytical data with fact findings results and addressed company owners of observed opportunities
  • Presented and implemented payroll solutions, operational changes, and management changes to reduce overhead and maximize profits by 12%
  • Created company policies and procedures such as Attendance, Cellphone Usage, and Personal Time Off
  • Provided leadership and coaching guidelines for upper management to help stabilize employee dynamics
  • Trained office staff in strategic communications for internal and external email writing, negotiations, and customer relations
Human Resources Manager - Latin America08/2012 to 02/2015
HTC Global Services Inc. – Miami, FL
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
  • Created and implemented forward-thinking initiatives to improve employee engagement
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives
  • Liaised between multiple business divisions to improve communications
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
  • Created organizational filing systems for employee records, correspondence and legal documents
  • Collaborated with legal, audit, and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
  • Discovered and resolved complex employee issues that affected management and business decisions
  • Monitored and handled all employee claims, including performance-based and harassment incidents
  • Led and provided direction for human resources team based in subsidiaries of Latam
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes
  • Collaborated with cross-functional departments to create, manage and maintain HRIS and Workday reporting
  • Worked as effective team member while contributing to local and regional HR projects based in local markets and Latam
  • Collaborated with company legal council in all labor disputes, law suites, legal claims, and investigations
Executive Assistant to the Chief Executive Officer05/2009 to 09/2012
Frank Crystal Corporation – Coral Gables, FL
  • Contributed to smooth business operations by planning and organizing meetings and conference calls
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team
  • Coordinated domestic and international travel arrangements
  • Responded to emails and other correspondence to facilitate communication and suitable response turn-around-time
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
  • Worked with senior management to initiate new projects and assist in various processes
  • Promoted team productivity by keeping supplies organized and well-stocked
  • Coordinated complex annual meetings involving 10+ presenters, 20+ global attendees, and budget of $20K encompassing audio visual production, remote location arrangements, and senior executive accommodations
  • Produced accurate office files, updated spreadsheets and created presentations to support executives in special projects
Education
Interior Design - Residential And CommercialExpected in 05/2021New York Institute of Art And Design- New York, NY
Music Education And Music PerformanceWagner Music Conservatory - Miami, FL
Associate of ArtsMiami Dade College- Miami, FL
High School DiplomaAmerican Senior High School- Hialeah, FL
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Resume Overview

Companies Worked For:

  • Ruiz Construction Incorporated
  • ITalent Consulting, LLC (self-employed)
  • HTC Global Services Inc.
  • Frank Crystal Corporation

School Attended

  • New York Institute of Art And Design
  • Wagner Music Conservatory
  • Miami Dade College
  • American Senior High School

Job Titles Held:

  • Vice President of Operations
  • Independent Consultant
  • Human Resources Manager - Latin America
  • Executive Assistant to the Chief Executive Officer

Degrees

  • Interior Design - Residential And Commercial Expected in 05/2021
    Music Education And Music Performance
    Associate of Arts
    High School Diploma

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