vice president of operations resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
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Summary
Vice President of Operations with over 10 years of experience providing strategic leadership and human resources-related management within whole person health care organizations serving people with diverse needs. Expertise in organizational development, building human capital, developing HR policies, regulatory compliance, KPIs, recruitment solutions, workforce trends, and succession planning.
Transitioning from an executive operations career to a human resource manager position to achieve a positive work-life balance with many years of HR experience and a Professional in Human Resources (PHR) certification from the Human Resource Certification Institute (HRCI).
Skills
Performance Evaluation and Monitoring
Goal Setting
Policy Development and Enforcement
Team Leadership
Staff Development
Human Resources Oversight
Employee Motivation
Recruitment and Hiring
Training Development
Human Resources Allocation
Program Analysis
Leadership Development
Conflict Resolution
Employee Relations
Hiring and Onboarding
Employee Development
Performance Management Systems
Accident Investigation
Forecasting Employment Needs
Budget Administration
Policy Improvement Recommendations
Regulatory Compliance
Experience
Vice President of Operations, 12/2017 - 12/2021 Century Communities – Fresno, CA,
Mentored strategic leadership to 6 Mosaic agencies across the state of Kansas
Accountable for a statewide budget of $19 million with 250 employees supporting 500 people with diverse needs
Hire, train, and coach 6 executive directors to maximize employee engagement, monitor quality, and financial performance, while modeling the Mosaic mission and values
Coordinate with the HR leadership team to execute the organization’s human resource and talent strategy relating to current and future statewide talent needs, recruiting, retention, and succession planning
Partner with leaders and centers of excellence enterprise-wide on Incident Management and Revenue Cycle project teams to drive change and achieve compliance, providing clarifying information and recommending necessary changes
Lead a project team of 8 professionals to create policies and procedures to ensure statewide compliance with newly established federal regulations
Guided the development and implementation of 6 comprehensive agency plans that align with Mosaic strategic initiatives
Direct strategy development across the organization, leading initiatives that positively impact employee relations and fiscal performance
Influenced legislative and advocacy efforts with the trade association over the past 5 years to achieve increases in state funding
Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
Determined performance goals and offered tactics for achieving milestones.
Crafted and monitored internal control systems.
Chief Operations Officer, 06/2013 - 12/2017 Community Health Centers – Templeton, CA,
Accountable for all operations in the provision of quality support and services to 125 people with diverse needs by 115 employees
Managed 10 employees and facilitated the execution of effective human resources practices throughout the organization of 110
Saved the organization thousands in payroll costs through the implementation of an electronic scheduler feature in the timekeeping system
Oversaw employee disciplinary meetings, terminations, and investigations
Maintained compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
Facilitated a project that established the Mission and value statements for the organization so that all internal and external personnel worked towards a common goal
Evaluated all training programs, making recommendations and modifications while monitoring all workforce trends and reviewing succession planning
Selected by the Kansas Department for Aging and Disabilities (KDADS) to serve on the HCBS Final Rule Workgroup
Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
Executive Director, - The Leukemia & Lymphoma Society – Mount Pleasant, SC,
Grew operations from $2M to $11M concerning the annual budgets
Recognized for excellence in quality support by the National Best in Class Performance Management System
Guided leadership to the organization, including human resources, compliance, quality of operations, financial and political functions
Interpreted federal, state, and county regulations and policies and communicated this information to corporate executives, employees, families, and other community groups
Oversaw employee disciplinary meetings, terminations, and investigations
Managed accounts receivable and payable, payroll, forecasting, and monthly close reports
Analyzed any variances and spearheaded any corrective actions necessary to meet and exceed budgetary expectations and guidelines
Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
Education and Training
PHR Certification, HRCI: , Expected in - HRCI - , GPA: Status -
Master of Business Administration (MBA): , Expected in - Southwestern College - , GPA: Status -
Bachelors of Arts: , Expected in - Wichita State University - , GPA: Status -
Activities and Honors
Board of Directors, InterHab
Board of Directors, Harvey/Marion County CDDO
Professional of the Year, ARC of Sedgwick County, 2010
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