I am a versatile and driven professional with a proven track record in various roles and industries. As a lead manager, I am the driving force behind ensuring customer satisfaction at the Miami Dade College Bookstore, managing the entire customer lifecycle and collaborating with cross-functional teams. In my role at Sunglass Hut, I contribute to continuous process improvement and work closely with product, marketing, finance, and operations teams. Additionally, I am a devoted veterinary assistant, balancing administrative responsibilities with providing quality care, creating a welcoming environment for pets and their owners. I am also skilled as a COVID-19 temperature screener, offering valuable assistance in healthcare settings. Furthermore, as a resourceful medical secretary, I excel in organizing files, scheduling appointments, and meeting patient needs, all while promoting new products and ensuring customer satisfaction. With my diverse skill set, compassionate nature, and dedication, I am well-equipped to make a positive impact in various professional settings.
Experience
Medical Secretary, 09/2022 - Current Haztek – Fort Lauderdale, FL,
Updated and maintained patient and insurance data, inputting changes into the company computer system.
Calculated charges, co-insurance, and deductibles to determine the estimated self-pay portion for patients.
Managed payment processing, providing customers with receipts, bills, and change, while also answering inquiries and directing visitors for optimal customer service. Additionally, managed physician calendar and scheduled patient appointments and procedures, leveraging knowledge of medical terminology and insurance processes
PLTL Leader, 01/2021 - 08/2021 City Of Amarillo, Tx – Amarillo, TX,
PLTL leader for the department of Biological Sciences at Florida International University.
PLTL Peer Leader who has successfully completed the course and is trained to facilitate a workshop.
Assisted students in gaining a greater understanding of their course content and developing their own problem-solving independence.
Provided students with a stronger, more enriched understanding of their course concepts as a result of the community discussion.
COVID-19 Temperature Screener, 01/2021 - 07/2021 Optimum Performance Institute – Woodland Hills, CA,
Screened employees and visitors using specific protocol and non-contact infrared thermometers.
Ensured compliance with protocols by sanitizing work areas, sterilizing equipment and instruments, and promoting proper hygiene and social distancing as a site liaison.
Increased awareness by distributing COVID-19 FAQ and educational material with daily status updates, while also communicating and explaining all screening procedures professionally to staff members and visitors. Additionally, assisted with safe patient transport and maintained HIPAA compliance to safeguard patient privacy.
Driver, 05/2020 - 06/2021 Realty One Group Next Level – Merrimac, MA,
Planned efficient routes to minimize delays and ensure optimal time management.
Maintained a clean driving record by following safety rules, with no accidents or incidents.
Provided safe and punctual transportation for clients to their specified destinations, consistently achieving high customer satisfaction scores due to exceptional service.
Veterinary Assistant, 06/2020 - 08/2020 Sunglass Hut – City, STATE,
Reviewed and maintained accurate pet records by entering important data into the system.
Managed appointments for checkups, veterinary consultations, and surgical visits for approximately 20 animals per day.
Administered therapeutic bath treatments and medications to animals with conditions like ear mites and cancerous warts on dog skin.
Provided direct care for animal patients in post-operative recovery, monitoring vital signs and progress. Additionally, answered pet owner phone calls, offered support during end-stage pet illnesses, and supervised inventory management to ensure adequate medication supplies.
Team Member, 11/2019 - 02/2020 Follett Higher Education – City, STATE,
Develop and implement the store's strategic plan to achieve desired financial results.
Drive sales by identifying opportunities for personal and store goals and consistently striving to achieve them.
Lead and inspire the store team through coaching, development, and mentoring, setting an example for enhanced store performance. Act as an ambassador for the Sunglass Hut brand, fostering an emotional connection within the team and ensuring every associate consistently delivers the Sunglass Hut Experience
Team Lead Manager, 08/2017 - 08/2019 Company Name – City, State,
Assisted customers with product-related inquiries, store policies, refunds, exchanges, and directed them to appropriate merchandise and services within the bookstore.
Collaborated with the manager to perform various ongoing tasks such as ordering supplies, receiving invoices, filing paperwork, processing and stocking products, and maintaining inventory.
Coordinated and trained a team of 15+ temporary members during peak periods, addressing job-related queries and ensuring smooth operation. Also cross-trained and provided relief as needed in customer service and administrative assistant roles, acting as a supportive link between external customers and internal operations. Additionally, monitored sales productivity, communicated performance to associates, and motivated them to reach their full potential.
Education and Training
Bachelor of Science: Biology , Expected in 08/2022 - Florida International University - Miami, FL GPA:
Chair Member - Delta Epsilon Mu: Nation's Premiere Professional Pre-Health Co-Ed Fraternity.
Raised 1500$ for Dragonfly Forest Camp ;an overnight program for kids with Autism, 22Q, Asthma, and Sickle Cell Disease.
Completed the FLAG internship program Summer of 2021 to learn and fight the Aedes Aegypti mosquito prevalent in the state of Florida.
Member of FIU Honors College.
Dean's List Honoree Fall 2021.
Dean's List Honoree Spring 2021.
Associate of Arts: Biology, Expected in 05/2019 - Miami Dade College - Miami, FL GPA:
National Honor Society member, demonstrating academic excellence and commitment to scholarship.
Active member of Japanese Association Club, fostering cultural understanding and engagement.
Engaged in Student Government Association, contributing to campus leadership and student advocacy.
Biology major, showcasing a strong foundation in the life sciences.
Graduated with highest honors, attaining a remarkable 3.85 GPA.
Pursuing continuing education at Florida International University, showcasing dedication to ongoing personal and professional growth.
Proficient in Microsoft Office (Word, PowerPoint, Excel) and skilled in Data Analytics using Tableau, IBM Watson, and Power BI.
Adobe Certified Associate in Graphic Design and Illustration Using Adobe Illustrator CS6, highlighting proficiency in Adobe software.
Recipient of the "Most Diligent Student Award" for exceptional dedication during the JumpStar challenge in the summer of 2017.
Completed the JumpStart Summer Program at Miami Dade College-Eduardo J. Padron Campus, showcasing a commitment to academic and personal development.
High School Graduate: High School Education , Expected in 07/2017 - Coral Gables Senior High School - Coral Gables, FL GPA:
Member of The Spanish Soccer Team.
Member of Honors Society.
Member of Interact Club.
Member of the Spanish Honor Society.
Member of the Engineering Club.
High School Diploma: , Expected in 2015 - Kearny High School - Kearny, NJ GPA:
Member of the Swimming Team.
High School Diploma: , Expected in 2014 - Calderon De La Barca - Madrid, Spain , GPA:
Member of the Literature Club.
Member of the Soccer Team.
Activities and Honors
Awards: Membership Certificate for having completed all requirements of the chapter "Jorge Luis Borges" of the "Hispanic Honorary Society". "Coral Gables Senior High School", under the authority granted by the presidency of this chapter, certified on May 24, 2017.
Awards: Honors-High School graduate from "Coral Gables Senior High School", "450 Bird Rd, Coral Gables, FL 33146" from 2015-2017.
Awards: First Generation Honors Scholarship Winter 2020 at Florida International University.
Member of Pre-Med American Medical Student Association.
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