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Veterinary Assistant Customer Service Representative Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Data Gathering, Entry, and Maintenance
  • Establishing and Maintaining Customer Relationships
  • Administrative and Office Support
  • Database Management
Education
Penn State World Campus , Expected in 05/2021 Post Baccalaureate Certificate : - GPA :
  • Completed coursework in GIS: GIS Programming and Software Development, GIS Database Development, Problem Solving with GIS, Mapping with GIS
Purdue University West Lafayette, IN, Expected in 05/2014 Bachelor of Science : Wildlife Biology - GPA :
  • Completed coursework in GIS: Natural Resource Information Management, Spatial Ecology and GIS
Work Experience
Nw Exterminating Co - Veterinary Assistant/Customer Service Representative
Murfreesboro, TN, 03/2018 - Current
  • Act as a liaison between client and veterinarian during appointments and follow-ups via phone, email, and messenger.
  • Assist with patient treatments, surgery preparations, and labwork.
  • Train new veterinary staff on office procedures and requirements.
  • Stock treatment rooms with appropriate supplies, schedule appointments, answer high volume of phone calls and process customer payments.
  • Document patient information with precision to maintain records accuracy.
  • De-escalate problematic customer concerns while maintaining a calm, friendly demeanor.
  • Document conversations with customers to track requests, problems and solutions.
Nw Exterminating Co - Urban Wildlife Technician
Ooltewah, TN, 03/2017 - 03/2018
  • Assisted in processing coyote pups and white-tailed deer fawns including microchip insertion, physiological measurements, and radio-collaring.
  • Observed and processed captured coyotes and raccoons including recording behavior while trapped and before processing (coyotes), immobilizing, taking physiological measurements, ear-tagging, drawing blood samples, and outfitting with radio and GPS collars.
  • Performed necropsies on uncollared coyotes which involved taking organ samples, identifying heartworm and intestinal parasite infections, and extracting premolars for age identification.
  • Live handled opossums for processing including taking physiological measurements and ear-tagging.
  • Assembled and deployed various trapping methods in order to capture urban coyotes, raccoons, and opossums including neck snares, foothold traps, and box traps.
  • Deployed and maintained trapping grids for small mammal mark-recapture.
  • Interacted positively with the public on a regular basis during telemetry and environmental events.
  • Performed truck-based radio telemetry daily and weekly to locate urban coyotes during daytime and nighttime hours.
  • Used handheld telemetry in order to find radio-collared coyote and deer mortality sites.
  • Entered telemetry location data, capture information, and mortality information data into Access databases.
Nw Exterminating Co - Wildlife Technician
Alpharetta, GA, 05/2015 - 08/2015
  • Assisted in training technicians and volunteers in telemetry techniques and fawn searching, capturing, and processing techniques
  • Coordinated and supervised groups of volunteers in order to find fawns at VIT transmitter sites
  • Identified and recorded various plant species at fawn birth sites and doe GPS locations using two vegetation sampling techniques
  • Investigated fawn mortality sites and performed field necropsies in order to determine cause of death
  • Communicated positively with local landowners and Game Wardens to gain access to properties for fawn searches and vegetation sampling
Nw Exterminating Co - Wildlife Technician
Canton, GA, 01/2015 - 04/2015
  • Processed and handled captured white-tailed deer including radio and GPS collaring, ear tagging, taking physiological measurements, using ultrasound equipment to determine pregnancies, and insertion of vaginal implant transmitters into pregnant does
  • Participated in black bear den checks to replace radio and GPS collars and collect up-to-date physiological measurements on adults, yearlings, and cubs
  • Constructed and maintained bobcat hair snare sites by re-baiting sites with deer and beaver carcasses, collecting hair samples, reconstructing disturbed snares, and positioning trail cameras on the sites
  • Aided with bobcat processing including ear tagging, taking physiological measurements, and outfitting with GPS collars
  • Entered and organized trapline, capture, and mortality data into Excel databases; sorted through bobcat hair snare photos to identify presence of species of interest
Pennsylvania Game Commission - Biologist Aide
City, STATE, 09/2014 - 12/2014
  • Captured, handled, and processed black bears from foot snares in order to reach tagging quotas for the region
  • Aided in running region’s harvest bear check station by recording weight and sex and extracting teeth for aging
  • Extracted obex and lymph nodes from roadkill and harvested white-tailed deer heads for chronic wasting disease sampling
  • Entered and recorded chronic wasting disease lab sample data into Nomad Trimble
  • Participated in and passed deer aging class managed by the Pennsylvania Game Commission
  • Assisted with woodrat and bat captures including trapline set up and processing of captured animals
  • Participated in various other activities including scrub oak mapping using ArcPad, wooley adelgid survey for a hemlock swamp, stocking pheasants on game lands, and database management for roadkill deer
  • Captured and handled wood ducks in waterfowl traps in order to reach banding quota for the region
Ball State University - Wildlife Technician
City, STATE, 05/2014 - 08/2014
  • Aided Master’s student in teaching interns the proper procedure of capturing, handling, and processing of fawns
  • Captured and processed fawns to collect data including new hoof growth, body measurements, hair and saliva samples, and also outfitting fawns with VHF collars
  • Communicated and interacted with the public effectively everyday through Fawn Alert Hotline calls and emails, obtaining permission to search for fawns on private property, and vehicle telemetry in local neighborhoods
  • Aided Indiana Deer Biologist in fawn captures and DNR researcher with fawn bedsite vegetation data collection
Mississippi State University - Wildlife Technician
City, STATE, 05/2013 - 08/2013
  • Processed and handled fawns and black bears, including weighing, measuring body length, outfitting of VHF and GPS collars, and ear tagging
  • Conducted aerial, truck, and handheld telemetry in order to find accurate locations of 32 deer, 20 fawns, VIT tags, and carnivores during irregular hours of the day
  • Collected and identified different species of carnivore scat for analysis
  • Organized and entered data in appropriate databases using Excel and Location of a Signal (LOAS)
  • Investigated various sites of black bear, coyote, wolf, and bobcat presence in order to determine site usage
  • Conducted vegetation surveys in order to measure deer forage availability
  • Investigated collared adult deer and fawns mortality sites to determine cause of death
  • Communicated and interacted effectively with the public to explain and share the goals and procedures of the research project
Purdue University - GIS Teaching Assistant
City, STATE, 12/2011 - 04/2013
  • Completed ArcGIS 10.1 learning modules to aide students when needed.
  • Guided students through ArcGIS learning modules including finding, downloading, and creating data, spatial analysis, and database management.
  • Provided one-on-one assistance and tutoring to students requiring additional help.
  • Delivered professor support by assisting with curriculum teaching, distributing tests, and grading lab reports.
Languages
Japanese :
Limited
Negotiated :
Korean :
Elementary
Negotiated :

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Resume Strength

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Resume Overview

School Attended
  • Penn State World Campus
  • Purdue University
Job Titles Held:
  • Veterinary Assistant/Customer Service Representative
  • Urban Wildlife Technician
  • Wildlife Technician
  • Wildlife Technician
  • Biologist Aide
  • Wildlife Technician
  • Wildlife Technician
  • GIS Teaching Assistant
Degrees
  • Post Baccalaureate Certificate
  • Bachelor of Science