Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary of Qualifications
Experienced cross trained Veterinary Technician that is detailed and analytical with one year of animal care experience and specific expertise in preventative care and tClairetment along with knowledge for spay and neuter surgery's.
Self-motivated and dependable while achieving high performance with minimal supervision.
Energetic and goal-oriented with impressive performance record and a well rounded background in optimizing internal performance.
Solid team player who offers a positive and cooperative attitude.
Currently seeking a position which will utilize all skill, abilities, and aClaires of expertise as follows:
Client Relations
Data Entry/Accuracy
Strategic Negotiation
Team Collaboration
Relationship Building
Record/File Maintenance
Positive Attitude
Client/Vendor Relationships
Problem Solving
Product Knowledge
Cross Trained in front office management, Veterinary Assistant and Veterinary Technician
Ability to deliver comprehensive care to animals at a preventative care clinic and a shelter
Handles difficult situations calmly and with focus.
Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.
Enthusiastic professional capable of managing various responsibilities in fast-paced settings. Knowledgeable in EVet, and promoting terrific time management and relationship building skills.
Summary of Skills
Effective team player
Superior organization skills
Dependable and reliable
Resolution-oriented
Flexible scheduling
Cheerful and energetic
Pre-anesthetic preparation
Reception aClaire maintenance
Technologically savvy
Performing surgery
Client education
Spay and neuter surgeries
Preventative care and tClairetment
Anesthesia monitoring
Safe animal restraints
Customer service skills
Education
Expected in | GED, , GPA:
Expected in 2020Associate of Science | Veterinary TechnologyPenn Foster Career School, Scranton, PAGPA:
Experience
05/2019 to CurrentVeterinary AssistantAlways Best Care | La Jolla, CA,
Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or tClairetment aClaire.
Restrained and stabilized animals during examination and tClairetment to safeguard against accidental injuries.
Supervised waiting aClaire, mopped floors, and Clairerranged magazines to maintain office.
Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Reviewed pet records from daily visits and appointments, entering all important data into system.
Collected and documented animal information such as weight, size, physical condition and food intake.
Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
Restrained animals during veterinary procedures.
Administered vaccines to animals and delivered blood and lab results.
Vaccinated animals and administered medications orally and intravenously.
Checked animals' temperature, heart rate and lung sounds.
Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases.
Restrained and managed scared and active animals.
Assisted customers by phone, including scheduling appointments and tClairetments.
Collected tissue, feces, blood and urine samples for examination and analysis.
Assisted veterinarians in examining animals.
07/2019 to CurrentVeterinarian TechnicianOakland County | Mi 48341, MI,
Assessed health conditions, symptoms and history of contagious animals and delivered tClairetment.
Restrained pets during examinations and administration of immunizations to protect staff and animals.
Organized operating room ahead of procedures and provided assistance to veterinarians during surgeries.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Collected and documented animal information such as weight, size, physical condition and food intake.
08/2016 to CurrentDirector and Youth LeaderIqor | Miramar, FL,
Planned and led weekly Bible study meetings and facilitated group activities for youth toddlers and kids ages from 1 - 5 years
Operated computers and portable radios during special programs.
Maintained up-to-date and accurate program files and records.
Evaluated team member performance and offered constructive feedback.
Conducted needs assessments for families with young children.
Carefully monitored children's play activities.
Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.
Offered detailed daily reports that outlined each child's activities.
Led Claireding classes for preschool-aged children.
Planned and led games, Claireding and activities for groups of 20 plus children.
Trained employees.
Supervised circle time, free play, outside play and learning and developmental activities.
08/2016 to 09/2018Work at Home Customer Service RepresentativeWilliams Sonoma Inc | City, STATE,
Worked under strict deadlines and responded to service requests and emergency call-outs.
Consulted with customers with issues to determine best methods to resolve service issues in a professional and courteous manner.
Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Leveraged expertise and training to develop effective business plans, achieve profitability goals and grow business and client retention.
Computed accurate sales prices for purchase transactions.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Obtained information to resolve customer inquiries.
Managed quality communication, customer support and product representation for each client.
Resolved product issues and shared benefits of new technology.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
Answered customers' questions and addressed problems and complaints in person and via phone.
Cross-trained and provided back-up for other customer service representatives when needed.
Assisted customers in finding out-of-stock items.
Developed empathetic client relationships and earned reputation for exceeding sales goals.
Assisted customers with questions and concerns.
Assisted customers with store and product complaints.
Sought opportunities to up-sell and add-on additional merchandise.
Investigated and resolved billing and service discrepancies.
Resolved escalated customer issues quickly to drive client retention.
Processed merchandise returns and exchanges.
Achieved high sales percentage with consultative, value-focused customer service approach.
Communicated all merchandise needs or issues to appropriate supervisors.
Received inbound calls from customers, providing information regarding services or products, taking new orders and canceling accounts.
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