Verizon Business Coordinator Resume Example
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VERIZON BUSINESS COORDINATOR
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
Globe Life Inc.April 2019 to CurrentVerizon Business Coordinator
Broadview Heights , OH
Broadview Heights , OH
- Attended departmental meetings, providing feedback to enhance future performance.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created agendas and communication materials for team meetings.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Able to multi-task
- Experience with Microsoft word, outlook and excel.
- Earned reputation for good attendance and hard work.
- Supported team meetings in my department by compiling paperwork and taking detailed meeting minutes.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Seasons Hospice & Palliative CareSeptember 2016 to April 2019Customer Service Advocate
Flowood , MS
Flowood , MS
- Providing customer service -ability to meet metrics and other goals
- Communicating and working well with others
- Computer proficiency with the ability to type and talk while navigating
- Professional Written and verbal communication skills
- Prepared, completed and processed customer account forms and database changes.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Monitored trends and recommended customer service improvements to enhance team success.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
- Encouraged customers to become self-sufficient with web-based and mobile support tools.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Maintained revenue streams by exhausting every option before offering refunds.
WalmartJuly 2012 to August 2016Call Center Customer Service Representative
City , STATE
City , STATE
- Trained and mentored department with 5-7 people, promoting positive working environment and staff dedication.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Worked with managers to develop service improvement initiatives.
Education and Training
University of PhoenixMarch 2019Bachelor of Science: Human Resource Management, Business, OTHER
Additional Information
- Career Interests Career Interests: Administrative Services Details: Career Interests: Marketing and Communications Details: Career Interests: Human Resources Details:
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Resume Overview
School Attended
- University of Phoenix
Job Titles Held:
- Verizon Business Coordinator
- Customer Service Advocate
- Call Center Customer Service Representative
Degrees
- Bachelor of Science : Human Resource Management, Business, OTHER
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