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Verizon Business Coordinator Resume Example

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VERIZON BUSINESS COORDINATOR
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Computer proficiency with the ability to type and talk while navigating.
  • Experience and communication and working well with others.
  • Ability to meet metrics and other goal.
  • Communication and active listening skills
  • Ability to work as a team player as well as independently
  • Knowledgeable of Wal-Mart Resources such as; Signing Catalog, Wire, Playbook, Corporate ordering, SAP and Retail link
  • Multi-tasking between each different departments supported
  • Knowledgeable of locating SOP's
  • Professional Written and verbal communication skills
  • Knowledgeable with Gift cards system such as; Value-link and Avocado
  • Trouble shooting systemsPage 2 of 2
  • Assisted with Bulk orders
  • Resolving customer issue related to the store
  • OTHER
  • School:
  • Languages
  • English
  • Mobility
  • Okay To Relocate? Yes
  • Catalog
  • Com
  • Customer relations
  • Customer service
  • English
  • Listening
  • Merchandising
  • Multi-tasking
  • Retail
  • SAP
  • SOP
  • Team player
  • Trouble shooting
  • Type
  • Verbal communication skills
  • Written
Experience
Verizon WirelessApril 2019 to CurrentVerizon Business Coordinator
Norcross, GA
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Able to multi-task
  • Experience with Microsoft word, outlook and excel.
  • Earned reputation for good attendance and hard work.
  • Supported team meetings in my department by compiling paperwork and taking detailed meeting minutes.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Verizon WirelessSeptember 2016 to April 2019Customer Service Advocate
Alpharetta, United States, Georgia
  • Providing customer service -ability to meet metrics and other goals
  • Communicating and working well with others
  • Computer proficiency with the ability to type and talk while navigating
  • Professional Written and verbal communication skills
  • Prepared, completed and processed customer account forms and database changes.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Monitored trends and recommended customer service improvements to enhance team success.
  • Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
  • Encouraged customers to become self-sufficient with web-based and mobile support tools.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Maintained revenue streams by exhausting every option before offering refunds.
WalmartJuly 2012 to August 2016Call Center Customer Service Representative
Hattiesburg, MS
  • Trained and mentored department with 5-7 people, promoting positive working environment and staff dedication.
  • Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy andvolume benchmarks on consistent basis.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Worked with managers to develop service improvement initiatives.
Education and Training
University of PhoenixMarch 2019Bachelor of Science: Human Resource Management, Business, OTHER
Additional Information
  • Career Interests Career Interests: Administrative Services Details: Career Interests: Marketing and Communications Details: Career Interests: Human Resources Details:
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Resume Overview

Companies Worked For:

  • Verizon Wireless
  • Walmart

School Attended

  • University of Phoenix

Job Titles Held:

  • Verizon Business Coordinator
  • Customer Service Advocate
  • Call Center Customer Service Representative

Degrees

  • Bachelor of Science : Human Resource Management, Business, OTHER

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