Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Focused customer service agent looking for a new challenge in a results-driven environment. Experienced in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates. Strong computer skills in a Windows-based environment and proven ability to learn unique software.

balance, Resolve customer complaints, customer satisfaction, customer service, delivery, email, forms, letters, mail, money, pick, policies, postage meters, Read, sales, scripts, telephones, phone, upgrade
  • Efficient and reliable team player
  • CPR/First Aid certified
  • Program management
  • Small group instruction
Work History
09/2017 to Current
Verification Representative Lumen Bozeman, MT,

•Manage and supervise patient/donor work flow of clinic, i.e. wait times, physicals, UDS, BAT, etc.

•Ensures all drug screen collections, and breath alcohol testing are conducted using testing machines in accordance with 49 CFR Part 40 and DOT Specimen Collections Guidelines/ DOT Alcohol Testing Guidelines

•Ensures all pulmonary function testing are conducted using the Spirometer System, and all Respiratory Fit Testing is conducted using the Portacount follow all OSHA Guidelines

•Performs hair collections following Psychemedics guidelines

•Collects donor’s drug and blood results and faxes or emails results to clients as required

•Collects emails and faxes for scheduled visits for all clients

•Manages inventory of office and/or operational supplies which include, but are not limited to specimen cups, hair kits, custody and control forms(CCFs), alcohol mouth pieces, and spirometer mouth pieces in a timely manner

•Reviews medical evaluation questionnaires (MEQs) at end of day by pulling batch reports

•Performs biological checks for all audiometers, daily checks on all Portacounts and each spirometer, and monthly calibration checks on each alcohol machine.

•Informs the Director of Occupational Medical on all unusual circumstances surrounding all tests performed

•Ensures that occupational health paperwork is entered correctly into DISAWorks®

•Experience with budgeting, P&L statements, FTE reporting and management

•Resolves donor concerns and handles client complaints in a professional manner

08/2016 to 09/2017
Customer Service Representative Pacific Office Automation , ,
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.
06/2014 to 08/2016
Customer Service Representative Pacific Office Automation , ,
  • Effectively manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and Tile documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.
01/2018 to 05/2018
Pse Clerk United States Post Office , ,
  • Answer questions about oTice hours and when items are picked up to be mailed.
  • Sell postage and books of stamps.
  • ATix stamps to packages.
  • Inform customer about postage rates.
  • Open post oTice boxes.
  • Retrieve parcels from the back that couldn't be dropped off and give to customer.
  • Assist mail carriers by putting mail in bags for transport.
  • Sort outgoing mail.
  • Check packages for proper postage and addresses.
  • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
  • Hand- stamp mail.
  • Fill out and process money orders.
  • Take passport photos and process applications.
  • Obtain signatures for priority pick-up.
  • Register, certify, and insure letters and parcels.
  • Record and balance cash drawer.
  • Give change to customers.
  • Set postage meters.
  • Cash money orders.
  • Handle complaints regarding mail theft, delivery problems, and lost or damaged mail.
  • Send out notiications for packages that could not be delivered.
Expected in
Associate of Science: Nursing
Lone Star College - Greenspoint Center - Houston, TX
  • BCLS Certification
  • Licensed/Certified Home Health Aide
  • Certified Nurses Aide

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School Attended

  • Lone Star College - Greenspoint Center

Job Titles Held:

  • Verification Representative
  • Customer Service Representative
  • Customer Service Representative
  • Pse Clerk


  • Associate of Science

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