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verification associate resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Inbound and outbound calling
  • Self-direction
  • Quality assurance
  • Good listening skills
  • Retail store support
  • Professional telephone demeanor
  • Creative problem solving
  • Stocking and replenishing
  • Multi-line phone talent
  • Money handling abilities
  • Sales expertise
  • Complaint resolution
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
  • Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Work History
Verification Associate, 10/2021 to Current
Dash InSuitland, MD,
  • Checked documentation for accuracy and validity on updated systems.
  • Generated, posted and attached information to claim files.
  • Verified client information by analyzing existing evidence on file.
  • Maintained confidentiality of patient finances, records and health statuses.
Customer Service Associate, 11/2006 to 01/2008
Ace Parking Management, Inc.Redwood City, CA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Informed customers about special promotions and provided detailed information for various products
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Energized and motivated in performing sales floor activities including merchandising and selling
  • Developed and actualized customer service initiatives to decrease wait times
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services and company information
  • Provided primary customer support to internal and external customers
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Answered constant flow of customer calls with minimal wait times
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Assistant Manager, 05/2005 to 10/2006
Proven Behavior SolutionsNorwell, MA,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Monitored security and handled incidents calmly
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Call Center Representative, 07/2003 to 09/2004
Wells FargoCity, STATE,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Resolved concerns with products or services to help with retention and drive sales
  • Resolved customer complaints and addressed emergency requests and needs
  • Responded to customer requests for products, services and company information
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma: , Expected in to Northampton Area High School - Northampton, PA
GPA:

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Resume Overview

School Attended

  • Northampton Area High School

Job Titles Held:

  • Verification Associate
  • Customer Service Associate
  • Assistant Manager
  • Call Center Representative

Degrees

  • High School Diploma

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