Please accept this letter and attached resume as my formal application for the open position of Venue Products Manager. This opening was brought to my attention while looking through postings provided by Massachusetts Convention Center Authority. Thus I'm expressing my extreme interest in the position by applying. However, after reading the description instantly I saw a direct correlation between the responsibilities required of the applicant, my background, and my desires for my next career move. I truly seek to utilize my talents while also learning more in the process. I offer transferable skills gained from professional work from current and past positions, developed managerial expertise in leadership roles, in addition to the extraordinary ability to develop and maintain clients. My resume entails how my past responsibilities and titles all apply to the provided job description. Other roles on my resume demonstrate my natural ability to connect and build quick productive relationships, overseeing intricate reports, event planning in addition to providing dynamic leadership and support on confidential projects. As a deadline-driven professional I thrive in fast-pace environments and thoroughly pride myself on my strong work ethics. But as a committed professional, I rise and rest with the organization's needs on mind. I am confident the group will greatly benefit from the knowledge and understanding I've gained throughout the years. For your review this packet includes my resume; please contact me with any questions or concerns you may have. I look forward to our meeting soon to discuss how my addition to your company would bring limitless progression to your organization. Seeking a challenging management position where I can utilize my skills, knowledge, and enthusiasm in a proficient, development-oriented environment. Advanced beyond proven potential, enthusiasm, and work ethic. Monitor and inspire staff to perform at high levels. Handle a wide range of functions using a combination of creative, organizational, and writing skills. Maintain focus in demanding work environments, under deadline and pressure conditions. Meet challenges head-on and always finds a way to effectively complete multiple assignments under minimal supervision. Recognize precedence and the significance of customer satisfaction. Ensure customer fulfillment, operating effectiveness, and fulfillment of MCCA's procedures. Good organizational skills and able to think big picture and execute Comfort level being self-starting and dealing with ambiguity Ability to interpret basic financial documents Strong relationship building skills and an ability to influence cross-functional teams Strong project management skills, organizational skills, and time-management skills Excellent written and verbal communication skills
Venue Products Manager April 2014 to CurrentMassachusetts Convention Center Authority － Boston, MA
As a Venue Products Manager my primary focus is driving the Massachusetts Convention Center Authority's support service revenue.
I work with meeting planners (domestic and international) and advise them on ways to increase revenue, save money and craft remarkable experiences for their audience.
This includes consulting show management on sales and sponsorship strategies, developing RFP responses and quotes and finalizing the sales for the MCCA's entire portfolio of products and services.
In addition we work hand in-hand with the event management and operations teams (internal teams) on the planning of events and support our long-term and short-term building sales with their process as needed.
MCCA Portfolio Sales Develops positive and effective relationships with the MCCA's clients in order to strengthen connections and produce mutually beneficial results.
Delivers sales presentations to and attends sites of key MCCA clients in conjunction with the long-term and short-term sales process as needed.
Reviews event profit and loss statements to acquire a complete financial outlook of assigned events.
Calls on and/or meets with established MCCA clients to discuss the goals/ objectives/ requirements of their event, educates them on MCCA's portfolio of products and provides price quotes.
Works closely with Director of Product Strategy to create packaged, support service options for clients when applicable.
Prepares and negotiates sales proposals, draws up contracts and obtains signatures.
Maintains contact with active accounts to promote repeat business.
Maintains accurate records and reports on all pertinent information regarding client interactions, proposals, confirmed sales and any associated documentation.
Stays abreast of industry trends related to convention center support services.
Event Management & Operations Support Coordinates and reviews the event support service details with the MCCA event management and operation teams to ensure accuracy and confirm execution capabilities.
Works closely with the event management and operation teams to ensure the contract terms are enforced.
Participates in site visits, attends pre- and post-conference meetings, and is available to the client, event management and operation teams during the show.
Assistant Public Safety Manager October 2012 to April 2014Massachusetts Convention Center Authority － Boston, MA
As the Public Safety Manager for Event Operations my primary responsibilities includes providing detailed specifications of what the client wants to purchase in regards to security services.
Occasionally this includes directions for preparing the proposal, as well as evaluation criteria the clients will use to evaluate offers.
In addition, the client's requirement is put in a context that favors the MCCA Public Safety Department's products and services provided, and educates the client about the capabilities of the Public Safety in satisfying their needs.
Provide leadership, supervision, and direction to personnel across all MCCA properties.
Represents the MCCA Public Safety Department at security, emergency management, and medical related meetings in order to develop professional cliental/networks.
Established partnerships with clients, MCCA personnel, and outside agencies (BPD, BFD, and EMS) in order to engage in joint problem-solving and prevention efforts to ensure the coordination and cooperation in emergency situations.
Generate and negotiates cost estimates for MCCA Public Safety's products and services, and obtain client signatures.
Review and approve event setup floor plans to ensure compliance with the Department of Public Safety and State Fire Marshall's laws, rules, procedures, and permitting requirements.
Communicate to the clients requirements regarding their event and discuss contractual terms with potential and established clients.
Investigate internal and external incidents on MCCA properties and collaborate with city and state law enforcement agencies for resolutions.
Manage the planning and administration of security plans for events accumulating to 26,500 attendees (PAX EAST) in regards to crowd control, life safety, evacuation, and security coverage logistics) Attends pre and post-conference meeting with the Event Managers and Operations.
Provide recommendations for hiring and review performance evaluations of Public Safety Personnel.
Public Safety Supervisor March 2010 to October 2012Massachusetts Convention Center Authority － Boston, MA
As a Public Safety Supervisor my primary responsibilities include supervising daily Public Safety Operations across three facilities (Hynes, BCEC, and BCG): My qualifications include fire safety, facility security, incident reporting, responding to emergencies, staff training and scheduling.
Supplementary key functions include maintaining equipment and property belonging to the client and worth over $500,000; Interacting with Senior Level management on a daily basis.
I also perform detailed daily briefings before each shift, outlining the day's event operations and work closely with Local State and Federal Law Enforcement agencies to preserve a safe environment for patrons entering the Convention Center.
Key projects include: Administered the duties of on-site security and execute a lengthy scenario training exercise which takes place on location, using*as far as possible*the equipment and personnel that would be called upon in an actual emergency event.
Overseen the day-to-day process of a training to improve the frame of mind and therefore the productivity of the staff, and help every person develop a vision of personal success for future advancement.
Developed and administrated an in-house training development platform for assisting a person for enhancing their efficiency and effectiveness to a particular work area by establishing specific skills, abilities, and knowledge to an employee.
It is a function of the organizational development for the event and facility operations.
Developed a unit-training assessment that tests the ability of the Public Safety personnel when responding to emergencies.
Personnel are evaluated on their ability to effectively interact with each other, rapidly obtain critical information and appropriately utilize available resources, while working contained by a convention environment.
Teams will also be evaluated on their ability to gather intelligence, formulate an effective plan, and move strategically as a team during a high stress encounter.
Emergency Response/After Action Reports) Developed training in reference to agreed plans/procedures; PowerPoint for Responding to Emergencies and a training reference binder for all stationary security posts.
Hynes) Managed key-integration project for staff to accomplish daily operation duties effectively.
Developed an innovated approach for the staff to inspect meeting rooms using MS Excel.
Allowing staff to reference prior work orders and incident reports (Hynes) Assisted with the transition of the patrol tour system (Flex System Hynes) Assisted with the development of security procedures and policies.
Fund Administrator July 2008 to January 2009State Street Corporation － Boston, MA
I was selected for a competitive internship with the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading.
Primary responsibilities were to developed several functions, scripts, and reports that were instrumental to the success of high-priority development projects for the client Goldman Sachs.
Key projects include: Performed the following functions to facilitate financial statement preparation: inputted various data elements and comparison of financial data related to prior period financial statements, maintained security detail in the financial reporting database.
Prepared first draft of semi-annual and annual Form N-SAR.
Supported expense budgeting and analysis by verifying data related to expense payments, accruals and postings Performed compliance testing in relation to prospectus, SEC, IRS and board approved operating requirements.
Prepared financial fund surveys.
Requested and printed various client related reports.
Find efficient equations on excel to verify the net assets and percentages for each financial portfolio Arranged and assessed correspondence and monetary reports Offered administrative support to the accounting and property department which include copying, filing, faxing, mailing, data entry, and distributing materials as per requirement.
Responsible for keeping and revising financial reports generated from employees from State Street in India.
Command Center Officer October 2006 to March 2010Allied Barton Security Services － Boston, MA
As a Public Safety Command Center Officer I was responsible for routine operation of the Public Safety Command Center.
Duties include, but are not limited to handling routine and emergency calls for service; coordinates the response of appropriate MCCA Departments and various Public Safety service providers (police, fire, EMS, etc.) when required; records actions taken by him/herself as well as others in response to service calls; keeps various logs as assigned; effectively operates various computers, computer programs, and CCTV programs; fire alarm monitoring, access control alarm monitoring, and radio equipment; Maintain pleasant work relations with a large and diversified workforce.
In the process, maintain the confidentiality of the MCCA and Public Safety Department operations.
Key projects include: Ability to convey essential information effectively.
Monitoring skills and suggesting corrective actions.
Ability to listen to intended details attentively in a dynamic environment.
Proven aptitude in problem-solving.
Outstanding communication skills - ability to convince while maintaining professionalism.
Maintained continuous communication channels with supervisors and workers to sort their work related issues and doubts.
Monitored the internal control systems to ensure that appropriate access levels are maintained.
Master of Business Administration : May 2016Cambridge College － Cambridge, MA
Bachelor of Science : Multidisciplinary Studies- Concentration Business Management, 2012Cambridge College － Cambridge, MAMultidisciplinary Studies- Concentration Business Management
01/2009Year Up Inc Cambridge College － Boston, MAYear Up is a one-year, intensive training program that provides young adults 18-24, with a unique combination of technical and professional skills, college credits
Associate's Degree : Liberal Arts, 05/2007Mass Bay Community CollegeLiberal Arts Credentials
* National Fire Protection Association (NFPA)
* Massachusetts Department of Fire Services (DFS) - State Fire Marshal: Stephen D. Coan
American Heart Association First Aid, CPR, AED certified
* ICS 100 & ICS200 certified
Master of Business Administration : May 2016 Bachelor of Science : Multidisciplinary Studies- Concentration Business Management , 2012 01/2009 Associate's Degree : Liberal Arts , 05/2007 American Heart Association First Aid, CPR, AED certified
* ICS 100 & ICS200 certified
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