Highly enthusiastic customer service professional with 12 years client interface experience.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Promoted to Call Center Manager in .
Honored with the "employee of the month" for January 2007.
Received 5 “exceeds expectations” ratings on performance reviews.
Received several compliment awards for excellent customer service.
"Most outstanding employee" for the month of December 2014.
Restock vending machine with perishable items.
Answer questions and address problems with vending machine or kiosk.
Deliver weekly commissary for inmates within the jail system.
Answered customers' questions and addressed problems and complaints via phone.
Helped customers select products that best fit their personal needs.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Informed customers about all product lines and services offered by the company.
Led a team of customer service representatives to increase service center profitability.
Offered direction and gave constructive feedback to motivate team members.
Held each team member accountable for achieving performance goals.
Recruited, hired, developed and retained talent for the company.
Provided cross training to 50 staff members.
Assisted with the development of the call center's operations, quality and training processes.
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