Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking Customer Service Representative with several years of experience working with technology and people. Trained in project and time management with extensive and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Relationship building and management
  • Strategy implementation
  • Technical knowledge
  • Ability to Work Independently
  • Multi-line phone proficiency
  • Virtual Assistance
  • Email writing
  • Problem resolution
  • QuickBooks proficient
  • Recordkeeping
  • Advertising and marketing
  • Referrals and networking
  • Filing and data archiving
  • Accounting familiarity
  • Online marketing
  • MS Office
  • Word processing
  • Business development and planning
Work History
Vehicle Operator, 03/2020 - 05/2020
Arc Of Monroe County Rochester, NY,
  • Managed teams of drivers, shift schedules, and reservation calendars.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Completed individual and business documentation on-time and with minimal errors.
  • Minimized mechanical issues by adhering to vehicle maintenance schedule.
  • Developed team communications and information for early morning meetings.
  • Received and processed both written and verbal instructions, prints and work orders.
  • Performed maintenance tasks and adjustments to preserve production efficiency.
  • Verified documentation and work order requirements.
Online Grocery Associate, 08/2019 - 02/2020
Labcorp Anaheim, CA,
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planogram to fulfill orders using shortest, most efficient route.
  • Loaded and unloaded orders at customer's homes or locations.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Monitored social media and online sources for industry trends.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
Manager, 04/2017 - 01/2019
American Family Care, Inc. Prattville, AL,
  • Hired, trained and mentored staff to maximize effectiveness.
  • Handled drawer cash outs • Made daily deposits • Created schedule • Handled opening and closing of the restaurant.
  • Kept entire area clean • Responsible for customer relations • Handled day-to-day operations • Oversaw 5-7 employees • Supervised front of house and back of house • Managed menu planning.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Medical Assistant/ Medical Receptionist, 10/2010 - 03/2017
Leeds Assisted Living City, STATE,
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Completed and filed financial documentation for accounting purposes.
  • Increased sales by 10%.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Completed clerical duties and tasks for clinic administration.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.d
High school: , Expected in 06/2010
West Blocton High School - West Blocton, AL

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School Attended

  • West Blocton High School

Job Titles Held:

  • Vehicle Operator
  • Online Grocery Associate
  • Manager
  • Medical Assistant/ Medical Receptionist


  • High school

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