Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Apr2012 to Current
Vault ClerkGardaworld – Holladay, UT,
Processed outgoing orders on behalf of customers and tellers.
Completed bank transactions for floor staff and documented actions according to established procedures.
Reconciled branch vaults, balanced cash drawers, and followed company cash control guidelines and procedures to protect customer and employer assets.
Checked to identify numbers or seals on bags of deposits and change shipments against receipts accompanying each bag or against listing delivered for bags, boxes, or containers.
Researched and resolved out-of-balance transactions via electronic or paper receipts and transaction manager naming system for retrieving check items.
Navigated and mastered multiple computer systems, applications, and search tools and operated high-speed desktop currency counters and coin machines.
Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
Used dynamic research and interpersonal skills to swiftly resolve customer issues.
Handled over [Number] customers daily and processed transactions, deposits and withdrawals.
Processed [Number] cash withdrawals per shift with high-level accuracy.
Cultivated lasting partnerships, which led to lucrative opportunities as result of consistently following up with clients and providing exemplary service.
04/2010 to 04/2012
Vault TellerUniversal Orlando – Hollywood, CA,
Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
Balanced daily cash deposits and vault inventory with zero error rate.
Received customer and banking center deposits from armored carriers and balance deposits to accompanying manifest.
Checked to identify numbers or seals on bags of deposits and change shipments against receipts accompanying each bag or against listing delivered for bags, boxes, or containers.
Researched and resolved out-of-balance transactions via electronic or paper receipts and transaction manager naming system for retrieving check items.
Adhered to regulatory and company security and audit procedures.
Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
Used dynamic research and interpersonal skills to swiftly resolve customer issues.
Maintained confidentiality of bank records and client information.
Researched and resolved customer issues on personal savings, checking, and lines of credit accounts.
Adhered to financial services security and audit procedures.
Trained employees on cash drawer operation.
Identified and reported suspicious behavior to security personnel as appropriate.
Used manual and mechanical means to count and verify monetary values.
Prepared and submitted documentation for bank records and compliance purposes.
Balanced daily cash deposits and vault inventory with zero error rate.
Checked identifying numbers or seals on bags of deposits and change shipments against receipts accompanying each bag or against listing delivered for bags, boxes or containers.
Maintained accurate records of pending transfers and monetary transactions.
Researched and resolved out-of-balance transactions via electronic or paper receipts and transaction manager naming system for retrieving check items.
Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
Cultivated lasting partnerships, which led to lucrative opportunities as result of consistently following up with clients and providing exemplary service.
12/1978 to 07/2001
Head Bank TellerJamaica National Bank – City, STATE,
Assisted tellers with daily activities such as check approval, adding checks, locating errors, and resolving member-related questions.
Performed regular audits of teller activities, maintaining signed records.
Evaluated, documented, and provided ongoing feedback to tellers to improve work performance.
Maintained confidentiality of bank records and client information.
Researched and resolved customer issues on personal savings, checking, and lines of credit accounts.
Adhered to financial services security and audit procedures.
Trained employees on cash drawer operation.
Opened new checking, savings, and lines of credit for customer accounts.
Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
Balanced bank's vault of daily cash for withdrawals and deposits.
Researched and resolved open items and deposit issues.
Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel, and exceeded customer service satisfaction ratings.
Performed currency transaction reports for foreign currency.
Helped customers open and close accounts, apply for loans, and make sound financial decisions.
Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
Welcomed customers and offered pleasant service during the entire transaction.
Reconciled loan totals and balanced daily cash deposits and bank vault inventory with zero error rate.
Served a large number of customers during high volume shifts and remained composed and professional in stressful situations.
Education and Training
Expected in
Associate of Arts: FOUNDATION oF BUSINESS University of Phoenix - Tempe, AZ GPA:
Expected in 05/2016
Bachelor of Science: Human Resources Management University of Phoenix - Tempe, AZ GPA:
Expected in 12/2019
Bachelor of Arts: THEOLOGY iN MINISTRY Liberty University - Lynchburg, VA GPA:
Expected in 01/2020
M.D.: CHRISTIAN LEADERSHIP Liberty University - Lynchburg, VA GPA:
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