LiveCareer-Resume

vacation life consultant resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diplomatic and comfortable working with people in person or by phone. Committed to building customer loyalty by providing above-average customer service.

Skills
  • Accurate Documentation
  • Invoice Processing
  • Account Balancing
  • Commission Tracking
  • Intuit QuickBooks
  • Microsoft Excel
  • Data Entry Documentation
  • Customer Service and Assistance
Education
Key Realty School Las Vegas, NV, Expected in 09/2019 License Timeshare Real Estate Agent : Real Estate - GPA :

Nevada Real Estate Division for licensed timeshare sales agent.

College of Southern Nevada Las Vegas, NV Expected in 08/2006 Completed Course Curriculum : Careers & Professional Development - GPA :

Employee benefit program from Las Vegas Harley-Davidson

California Harley-Davidson Harbor City, CA, Expected in 07/2000 Specialized Training : Finance & Insurance - GPA :

Streamline funding applications during special events, seasonal promotions and rallies. Setup deal jackets, identity verification for purchaser/cosigner, submit loan applications, credit card applications, extended warranty applications, insurance binder, assign temporary plates, under the direction of the finance manager.

Redondo Union High School Redondo Beach, CA Expected in 06/1992 High School Diploma : - GPA :

Performing Arts & General Eduction

Work History
Dean Health - Vacation Life Consultant
Albany, WI, 08/2019 - 04/2020
  • Welcome guest and engaged in pleasant conversations while acknowledging their participation, provided general summary of presentation itinerary including guest cooperation.
  • Responded to clients' questions, issues, and complaints found appropriate solutions when needed.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Structure suitable ownership points package base on vacation lifestyle and overall vacation expenses.
  • Explain Lending documentations; mortgage loan and credit card applications brief on key topics: annul percentage rate, annul fee, late Fee, purchase points rewards.
  • Verify information guest have provided is correct, completed, accurate, submit for creditworthiness.
  • Escort guests for onsite property tour showcasing resort amenities, unit size availability, explain membership incentives, exclusive discounts, first time buyer rewards, vacation property partners and demonstration of exchange programs.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Participated in team-building activities to enhance working relationships.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortage.
  • Conduct follow-ups with new owners to reduce buyer's remorse and avoid cancellations within 5 days of purchase.
Ewing Bros LLC - Administrative Assistant
City, STATE, 12/2016 - 04/2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Scheduled office meetings and client appointments for staff teams.
  • Screened visitors and issued badges to maintain safety and security.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Create service repair order, estimates, conduct basic vehicle inspection and verify vehicle information.
  • Establish point of contact from either owner, insurance agencies, and third party billing.
  • Organize/prioritize divisional workload, track commission base employees labor hours for payroll.
  • Calculate percentage cost of materials base on labor hours, calculate taxes to be applied on taxable items, categorized classifications for either tax or tax exempt services.
  • Collect payments: checks, authorized charge, wire transfer, deductibles, receipt methods of payments, balance accounts.
  • Maintain service repair history files for company vehicles including light, medium, heavy duty truck fleet, along with specialized equipment and department of transportation inspection records .
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Schedule office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtown.
Las Vegas Harley-Davidson - Reservation & Fleet Administration
City, STATE, 03/2006 - 11/2016
  • Managed over 50 customer calls per day, schedule, confirm, cancel reservations for individual or groups reservations.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Assign motorcycles to all reservations, maintain daily fleet availability, open/close, extend/amend rental agreements.
  • Confirm license requirements, provide overview of rental agreement and disclosed renters legal responsibilities.
  • Advise renters on protection coverage plans offered, address any concerns or questions renter might have including personal insurance.
  • Open and close rental department, performed end of day sales closeout, month-end closeout, track departments sales goal, fleet utilization, insurance penetration goals.
  • Authorized credit card deposits, process payments, refunds, secure deductibles, submit insurance claims.
  • Maintained accurate records of bookings on TSD reservation system and forecasted probable revenue streams.
  • Performed quality control in quarterly phase of all inbound/outbound rental fleet, prepare/maintain deal jackets, service history records, allocate inventory stock numbers, file rental agreements in numerical order and secure in locked undisclosed location.


Achievements
  • Mayor Oscar Goodman & City of Las Vegas : Received honors for outstanding customer service for the travel and tourism for the city of Las Vegas
  • United Kingdom 1066 Hog Chapter : Presented with a plaque of appreciation for outstanding customer service and successful group organization on the behalf of the 1066 Hog Chapter marking the commemorative ride for the battle of hastings.

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Resume Overview

School Attended

  • Key Realty School
  • College of Southern Nevada
  • California Harley-Davidson
  • Redondo Union High School

Job Titles Held:

  • Vacation Life Consultant
  • Administrative Assistant
  • Reservation & Fleet Administration

Degrees

  • License Timeshare Real Estate Agent
  • Completed Course Curriculum
  • Specialized Training
  • High School Diploma

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