UX Researcher Resume Example
Leading UX Research with tactical and strategic approaches for global clients. Partnering closely with stakeholders from Design, Product Management, Product Marketing, and Engineering to drive business impacts.
Empowering stakeholders to understand the value of Research. Managing Research Ops by creating templates, best practices, and research repos.
Strong knowledge of various UX platforms- Fullstory, Figma, Sketch, Xtensio, UserZoom, Invision, SurveyMonkey, Optimal Workshop, Optimizely, Miro, Validately, and Usertesting.com
Expertise in Data Analysis platforms - Tableau, Looker, Klipfolio, SAS, SPSS, Google Analytics, as well as Firebase.
An effective communicator who distills complex concepts to facilitate ease of understanding for executive team and key-decision makers. Advocate for UX process improvements and cost reductions based on high value customer journeys
Knowledge of usability application on medical devices, STD: ANSI/AAMI/IEC 62366-1:2015 & Lean UX
Experience conducting full life-cycle research (study-design, user research recruiting, moderation and analysis)
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Wilmer , TXCapital One/Feb 2019 to Current
- Accountable for analyzing user behavior through lab studies, field visits, surveys, and providing detailed analysis that provides better customer retention rates, user experience and improves reviews on the sites.
- Enhance user experience for Smartphone applications and webpages by providing optimal design changes driven by testing.
- Work with designers, product managers, engineers and other UXRs to prioritize research opportunities in a fast paced, agile and rapidly changing environment.
- Conduct independent research on multiple aspects of products and experiences.
- Example: Boss Revolution portal's recommended design changes and onboarded new retailers- added 150 new retailers to the business in 90 days.
- Collect and analyze user behavior through lab studies, field visits, surveys, benchmarking studies, server logs and online experiments (A/B testing).
- Calculate and obtain solutions for user drop off rate after signup process.
- Helped gain 1000+ new users on the retail platform.
- Initiated customer service pain points discovery meetings with a goal to double the customer retention rate- acquired 4K users in 60 days.
- Train, guide and conduct UX research strategy webinars to guide designers and managers.
- Developed personas for Boss Revolution Calling App, Money App and Retail business.
Cost Savings & ROI:
- Optimized user scenarios resulting into improved revenue of more than $80K.
- Recommended UX data analysis platform replacement with better ones to save more than $20K annually.
Arverne , NYCapital One/Jan 2018 to Jul 2018
- Obtained and analyzed experimental data to design optimal product research methodology and generated wireframes.
- Foster user-centric product development: Conducted workshops and activities to help the team apply user insights to product development.
- Analyzed qualitative feedback, visualized quantitative results, and delivered insights to stakeholders from Design, Product Management, and Engineering.
- Planned and designed user-based research projects for clients in collaboration with UX strategy.
- Implemented Google Analytics to collect user behavior data and developed custom data collection methods.
ROI:
- Re-designed an E-commerce website resulting into increased revenue of $100,000.
City , STATELamar University/Sep 2016 to Apr 2017
- Assisted Industrial Engineering department and Human Factors Lab in research studies and analysis.
- Research foci included hand-held product usability and port injury data in U.S.
- Port workers.
- Conducted research to determine smartphone usability by measuring muscle activity in UT & EPL muscles.
- Performed electromyography and used digital goniometer to obtain head flexion angle while using smartphone.
- Suggested most ergonomic way of using digital devices through Human Computer Interaction research.
- LEAD CERTIFIED UX PROFESSIONAL, UTILIZES DESIGN THINKING PROCESS TO PERFORM QUALITATIVE AND QUANTITATIVE RESEARCH Leading UX Research with tactical and strategic approaches for global clients.
- Partnering closely with stakeholders from Design, Product Management, Product Marketing, and Engineering to drive business impacts.
- Empowering stakeholders to understand the value of Research.
- Managing Research Ops by creating templates, best practices, and research repos.
- Strong knowledge of various UX platforms- Fullstory, Figma, Sketch, Xtensio, UserZoom, Invision, SurveyMonkey, Optimal Workshop, Optimizely, Miro, Validately, and Usertesting.com Expertise in Data Analysis platforms - Tableau, Looker, Klipfolio, SAS, SPSS, Google Analytics, as well as Firebase.
- An effective communicator who distills complex concepts to facilitate ease of understanding for executive team and key-decision makers.
- Advocate for UX process improvements and cost reductions based on high value customer journeys Knowledge of usability application on medical devices, STD: ANSI/AAMI/IEC 62366-1:2015 & Lean UX Experience conducting full life-cycle research (study-design, user research recruiting, moderation and analysis).
- https://www.sakurke.com/
UX Strategy Certificate (The Team W)
Lean Six Sigma Green Belt (SSGI)
Project Management Essentials (MSI)
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Resume Overview
School Attended
- Lamar University
- JNT University
Job Titles Held:
- UX Researcher
- Research Assistant (Human Factors Lab)
Degrees
- Master of Science : Industrial Engineering
Bachelor of Science : Mechanical Engineering
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