UX RESEARCHER Resume Example
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UX RESEARCHER
Languages
Fluent in English, ASL, Greek, and Latin. Intermediate in French.
Summary
8+ years of intensive anthropological research, a passion for HCI and accessibility
Skills
- Sales Software: Salesforce.com, TapScan
- Public Relations Software: Bacon-999s Mediasource, Factiva
- Desktop Publishing Software: Photoshop, Illustrator, HTML
Skills
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Experience
02/2015 to Current
UX RESEARCHERCapital One － Bay Country , MD
- Translated abstract requirements into concrete user flows and interaction designs. Presented pros and cons of various design approaches to design teams and management. Presented solutions to complex design problems in presentations, click-through prototypes and design specifications.
- Drove the alignment of business requirements, user-centered design methodology and technology factors to create successful UI/UX designs.
- Conducted usability testing and integrated feedback into revisions.
- Translated observational data from contextual investigations, interviews and natural observations into user needs and functional requirements.
- Worked closely with product managers, visual designers and development team to appropriately evolve designs from concept to launch.
- Revised user flows and designs based on design reviews, usability testing, A/B testing and other analytics, customer support feedback and other sources of input.
02/2014 to 02/2015
FRONTLINE OPERATIONSStoryville Coffee Company － City , STATE
- Calibrated espresso machines, conducting quality control audits of each step of the process.
- Fielded customers' inquiries which then resulted in upsold coffee product and accessories.
- Entrusted with corporate projects only a few months after hiring.
- Created web copy for social media accounts on Instagram and Facebook.
- Executed technical/instructional writing techniques for the first company operations manual.
- Designed and implemented a system with non-verbal manual cues, increasing order speed and reducing errors due to intense store environmental noise.
- Assisted in supervising new employees, training & providing guidance.
08/2010 to 01/2014
COPYWRITER/COPYEDITORFreelance － City , STATE
- Wrote and edited web copy for small businesses and publications, while attending college.
- Edited and created layouts with HTML/CSS.
- Reviewed copy for accuracy and completeness.
- Took on high word count rush projects for a high end fashion catalogue.
- Performed database management and SEO optimization.
Education and Training
2015
Master of Arts: Classics (Anthropology)University of Washington － City, State, USA
2012
Bachelor of Arts: Classical Anthropology, ArchaeologyUniversity of California, Irvine － City, State, USA
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School Attended
- University of Washington
- University of California, Irvine
Job Titles Held:
- UX RESEARCHER
- FRONTLINE OPERATIONS
- COPYWRITER/COPYEDITOR
Degrees
- Master of Arts : Classics (Anthropology)
Bachelor of Arts : Classical Anthropology, Archaeology
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