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utility clerk resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced Utility Clerk with excellent customer service and payment processing skills. Knowledgeable of utilities operations with special talent enhancing customer support and resolving concerns. Works positively with customers on monthly billing issues and service problems.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Seasoned Customer Associate with 7 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Hardworking utility clerk bringing 7 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Motivated Team Member eager to contribute to business success. Experienced in providing high quality, detailed work. Focused on customer satisfaction and team productivity.

Skills
  • Stocking and replenishing
  • Point of sale knowledge
  • Telephone etiquette
  • Product and service sales
  • Cash Management
  • Customer satisfaction
  • Quality Management
  • Relationship building
  • Cash Handling
  • Customer and client relations
  • Sorting and labeling
  • Professional demeanor
Work History
Utility Clerk, 07/2017 - Current
Kroger Cleveland, TN,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Performed inventory control, such as counting and stocking merchandise.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Assisted in development of trainees, providing instruction and support to optimize readiness.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Demonstrated strong communication skills and understanding of packing slip processing requirements.
  • Helped customers locate desired items and transfer oversized items to vehicles.
Restaurant Busser, 01/2017 - 08/2017
Bloomin' Brands, Inc. Fayetteville, NC,
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Participated in pre-staging dining rooms for all meals, arranging tables according to restaurant policies.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
  • Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
  • Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
Utility Worker, 08/2016 - 12/2016
Nexdine Greenwich, CT,
  • Removed brush, fallen fruit and trash to maintain clean and safe orchard.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Stocker/Cashier, 07/2014 - 07/2016
Petco Upper Darby, PA,
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Educated customers on promotions to enhance sales.
  • Operated cash register to record all transactions accurately and efficiently.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
: , Expected in 05/2014
-
King City High School - King City, CA
GPA:
Status -
  • Elected Captain of my baseball teams.
  • Graduated in Top 10% of Class
  • Took part in clubs like Yearbook, Culinary Arts, FFA
Bachelor’s Degree: History, Expected in 05/2022
-
California State University - Chico - Chico, CA
GPA:
Status -
  • Elected to Elected Position for Student Organization, Fraternity or Sorority in Year

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Resume Overview

School Attended

  • King City High School
  • California State University - Chico

Job Titles Held:

  • Utility Clerk
  • Restaurant Busser
  • Utility Worker
  • Stocker/Cashier

Degrees

  • Bachelor’s Degree

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