*Professional, motivated and talented "people person".
*Energetic with many years working in the customer service field.
*Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. *Seeking a role of increased responsibility. Flexible and hardworking with the drive to succeed.
*Committed to delivering high quality results and a strong team-player.
*Looking for long term employment.
- Strong communication skills
- Expert in customer relations
- Effective time management
- Multi task
- Complex problem solving
- Motivated
- Dedicated team player
- Self-started
- Professional and Mature
- Self-directed
- Strong Computer Skills
Promoted with-in 6 months of employment
Researched and resolved billing problems that had been previously missed.
Successfully planned and executed staff meetings, lunches, and special events for groups of 25+ employees.
Received a merit raise for strong attention to detail, excellent customer service skills and team-player attitude.
Attended a customer service school in Atlanta
Arlington, VA, 06/2013 - 02/2023
Oversaw and managed Utility Billing and general reception for the city. Perform various utility billing activities; maintain system controls and information for file maintenance, customer accounts, utility services, rates, charges and the billing process; sets up and maintain various codes and letters within the billing system; ensure timely processing of customer utility billings, communicate with customers, software vendors, and other city staff to resolve issues and answer inquiries; research utility account transactions to respond to customer inquiries regarding bills, payments, adjustments and consumption issues; provide information and assistance regarding accounting-related issues; research problems and initiate resolution; provide assistance and training to others regarding billing and/or cash receipt issues.
Prepare existing accounts for customer move-ins and customer move outs.
Responsible for monthly meter reads; upload laptop and hand held scanner and downloads corresponding reads into the utility billing software; generate utility reports, process past due notices, late fee notices, shut off notices due to non-payment; answer phones, receive visitors; provide information or routes to appropriate staff.
Open and sort mail, prepare monthly billings, and perform other responsibilities as assigned by the supervisor.
City, STATE, 05/2008 - 05/2014
Schedule medical appointments, answered multi-line phone system, ordered supplies, managed a team of eight employees, maintained the front desk and reception area in a neat and organized fashion, planned monthly staff meetings, greeted visitors, sold inventory, opened and
dispersed incoming mail to correct recipients through out the office.
Assisted the staff and doctors with patients. Determined needs of other staff members and customers. Ordered and sold retail. Performed other tasks and assumed other responsibilities as assigned by supervisor; balanced cash drawers daily, and monthly inventory.
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Resume Overview
School Attended
- Mentor Public School
Job Titles Held:
- Utility Billing Supervisor
- Office assistant and medical assistant
Degrees
- High School Diploma
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